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Ed Napleton Honda in Oak Lawn

Oak Lawn, IL

4.9
1,503 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years. Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives. Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois. Today the Napleton Family operates more than 50 dealerships in four states. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Ed's business has grown to include 31 franchises - housed in 15 different locations - in three states. He owns domestic, import and high line franchises, and employs more than 1000 people throughout Illinois, Florida and Missouri. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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5800 West 95th Street

Oak Lawn, IL

60453

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Showing 1,503 reviews

December 15, 2017

Astonishing! Most dealers come at you with a lot of false advertisement but GG actually kept it 100% and helped me out personally as if I was one of his own. More

by Cameron24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerald Griffin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2017 -

Ed Napleton Honda in Oak Lawn responded

We're glad to hear our Staff took such great care of you, Cameron24! We hope we can continue to be of service to you down the road! Please don't hesitate to reach out if there's anything additional we can do for you.

December 15, 2017

Mutaz it's a great salesperson,knowledge,nice attitude I want to thanks Mutaz for making me comfortable to purchase a new white CRV2017 with his knowledgeable and professionalism amazing customer service More

by millyalberto
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mutaz Abualsamen
Dec 15, 2017 -

Ed Napleton Honda in Oak Lawn responded

Congratulations on your new car, Millyalberto! It is great to hear our Staff was knowledgeable and pleasant to work with. We hope to see you again!

December 15, 2017

Slow but worth the wait Like most car sales dealers, these guys took a REALLY long time to drag out the car buying process. However, in the end I am very happy with my purcha More

by LL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samer Girgis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Chippas, Frank Alramli
Dec 17, 2017 -

Ed Napleton Honda in Oak Lawn responded

Hello Ll, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 15, 2017

Exceptional Customer service I was very impressed at the quality of service Me and my son were provided at Napleton Honda. They took their time in explaining everything in detail More

by Ayanna Moore
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerald Griffin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don't know the fiance guys name, black good looking tho... lol, Tony Chippas
Dec 17, 2017 -

Ed Napleton Honda in Oak Lawn responded

We're glad to hear our Staff took such great care of you, Ayanna Moore! We hope we can continue to be of service to you down the road! Please let us know if there is anything else we can do for you; we are more than happy to help!

December 12, 2017

Fast and easy Toni Chiapas and Sam Day got me out of the showroom quickly with a CRV. I told them what I wanted and gave them my budget. The paperwork went smooth a More

by Jon maloney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samuel Day Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Chippas
Dec 12, 2017 -

Ed Napleton Honda in Oak Lawn responded

We're glad to hear our Staff took such great care of you, Jon Maloney! We hope we can continue to be of service to you down the road!

December 07, 2017

Great Experience My search started on the internet. I was emailed by DeeDee, who I subsequently spoke with and was very professional. When we met in person, she was ju More

by Lee&Ed
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob - bashkim Dalipi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard A. Smith, Finance Manager, Steve Ignowski, Russ Ondo, Deedee Rauba
Dec 08, 2017 -

Ed Napleton Honda in Oak Lawn responded

We're glad to hear our Staff took such great care of you, Lee&ed! We hope we can continue to be of service to you down the road! Please don't hesitate to reach out if there's anything additional we can do for you.

December 05, 2017

New Car Experience I came in to the dealership in February 2017. My 13 year car was on its last legs. Gerald Griffin made my new car experience great. I drove out the More

by jrh4clh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerald Griffin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2017 -

Ed Napleton Honda in Oak Lawn responded

Jrh4clh, we're glad you had such a wonderful experience with us!

November 30, 2017

Best car buying experience After a car accident, I was looking to buy a new car. I worked with Tony in Used Cars and Sam (salesman). Both of them were outstanding! We drove 5 ho More

by Jenlinn23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samer Girgis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Chippas
Dec 04, 2017 -

Ed Napleton Honda in Oak Lawn responded

Jenlinn23, we appreciate you choosing Ed Napleton Honda of Oak Lawn Dealer! Please let us know if you have any additional questions about your new vehicle and we will be more than happy to assist you!

November 28, 2017

regular maintenance I have always had my car serviced here. I also purchased my car here as well. I was recommended to Ed Napleton Honda in Oak Lawn by someone I did not More

by mercel929
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Niksic
Nov 29, 2017 -

Ed Napleton Honda in Oak Lawn responded

Thanks for sharing your recent service experience with us, Mercel929! We hope you continue to choose Ed Napleton Honda of Oak Lawn Dealer as your first choice for all your vehicle needs. Thank you again for leaving us this response!

November 26, 2017

Excellent Salesman Gerald Griffin is one of the finest car salespersons I have dealt with. He is thorough, professional, really knows his Hondas, and a true gentleman. More

by J. Murphy
Recommend Dealer
Yes
Employees Worked With
Gerald Griffin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2017 -

Ed Napleton Honda in Oak Lawn responded

J. Murphy, we appreciate you choosing Ed Napleton Honda of Oak Lawn Dealer! Please let us know if you have any additional questions about your new vehicle and we will be more than happy to assist you! Thank you, and have a fantastic day!

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