Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Ed Napleton Honda in Oak Lawn
Oak Lawn, IL
1,503 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today the Napleton Family operates more than 50 dealerships in four states. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country.
Ed's business has grown to include 31 franchises - housed in 15 different locations - in three states. He owns domestic, import and high line franchises, and employs more than 1000 people throughout Illinois, Florida and Missouri. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 PM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,503 reviews
January 12, 2018
Outstanding Buying Experience Tony Chippas and Keith Stadler were part of an outstanding buying experience in purchasing a used vehicle. I would visit this dealership again to purc Tony Chippas and Keith Stadler were part of an outstanding buying experience in purchasing a used vehicle. I would visit this dealership again to purchase a car. Bill More
by Bill K
Employees Worked With
Tony Chippas, Deedee Rauba
January 10, 2018
Gerald Griffin / GG Gerald Griffin is the best!! My family has purchased 2 cars from him. My husband specifically looks for him every time we go to the Napleton Honda dea Gerald Griffin is the best!! My family has purchased 2 cars from him. My husband specifically looks for him every time we go to the Napleton Honda dealership. Customer service is outstanding. He listens to customers wishes and guides them through. He will not let you leave the parking lot with your new vehicle without making sure you understand all of its features!! He does extra miles for his customers. More
by Maggie
Employees Worked With
January 06, 2018
Great experience buying a car! I purchased a used vehicle from the Oak Lawn location on 1/6/18. My salesman was Steve Dahlke with the assistance of manager Tony Chippas. I couldn't I purchased a used vehicle from the Oak Lawn location on 1/6/18. My salesman was Steve Dahlke with the assistance of manager Tony Chippas. I couldn't be happier with the service I received from start to finish and I got a great deal as well. Without a doubt I will be referring everyone I know to Napleton Honda when they are looking for their next car! More
by Luke P.
Employees Worked With
Tony Chippas, Frank Alramli, Stephen Dahlke
January 04, 2018
best experience in car shopping ever!!! tony chippas(used car manager), sam day (sale rep) and frank ( finace). all were AWESOME! VERY HELPFUL! VERY INFORMATIVE! VERY PERSONABLE! GREAT PEOP tony chippas(used car manager), sam day (sale rep) and frank ( finace). all were AWESOME! VERY HELPFUL! VERY INFORMATIVE! VERY PERSONABLE! GREAT PEOPLE TO DO BUSINESS WITH! More
by Janine
January 04, 2018
A very pleasant way to buy a car I reviewed the used autos available before I came down from the North Side. I arranged an appointment and was met by both Piotr and Steve. Piotr was I reviewed the used autos available before I came down from the North Side. I arranged an appointment and was met by both Piotr and Steve. Piotr was very knowledgeable about the used car inventory. I was not surprised because we had purchased a new car 4 months earlier and Piotr was our salesman on that deal. We decided on the car we wanted. The dealership cleaned it and inspected to make sure all everything was right. Piotr took the time to explain how everything worked before I drove off the lot. A very pleasant experience!!. More
by Charlie M
Employees Worked With
Steve Ignowski, Piotr Peter Czachor
January 03, 2018
Used car experience/ purchase Everyone was friendly and the process was handled smoothly. Keith and Tony we're very helpful. Any questions or concerns were addressed professionally Everyone was friendly and the process was handled smoothly. Keith and Tony we're very helpful. Any questions or concerns were addressed professionally. They follow up after the sale to make sure everything is alright. More
by Dave Cadieux
Employees Worked With
Keith, Tony Chippas, Tony Martisek, Deedee Rauba
December 29, 2017
I feel like I had accomplished something in life Mr. Chippas made me feel so weclome and comfortable. Mr. Shumpert was the best salesmen very friendly and professional nice place to do business with Mr. Chippas made me feel so weclome and comfortable. Mr. Shumpert was the best salesmen very friendly and professional nice place to do business with More
by sheila ware
Employees Worked With
Tony Chippas, Sean Lawrence Shumpert
December 26, 2017
Review fo service Gerald and Tony were very helpful in making this a informative and positive experience. No Pressure at all. This was much different than I expected. Gerald and Tony were very helpful in making this a informative and positive experience. No Pressure at all. This was much different than I expected. More
by Music Man
December 19, 2017
Great customer service I have referred several friends and relatives to Ed Napleton. I also have purchased over four cars with Ed Napleton....each of my three children I b I have referred several friends and relatives to Ed Napleton. I also have purchased over four cars with Ed Napleton....each of my three children I bought cars for as they went off to college....the last child I bought a car for as he went off to the military.......it’s a family affair!! It’s nice to come to a place where you feel like you’re visiting family you trust and know they will look out for your best interest. Thx again GG. Betty More
by Betty
Employees Worked With
December 15, 2017
Used Car Fibd!!# Thanks to Keith Stadler and Tony Chippas for facilitating this tranaction. Super Clean Used Car. Thanks for making the transition so smooth.... will d Thanks to Keith Stadler and Tony Chippas for facilitating this tranaction. Super Clean Used Car. Thanks for making the transition so smooth.... will definitely return when its time to buy new... More
by Vroom to go...
Employees Worked With
KEITH Stadler 5 stars also, Tony Chippas
