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Ed Napleton Honda in Oak Lawn
Oak Lawn, IL
1,520 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today the Napleton Family operates more than 50 dealerships in four states. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country.
Ed's business has grown to include 31 franchises - housed in 15 different locations - in three states. He owns domestic, import and high line franchises, and employs more than 1000 people throughout Illinois, Florida and Missouri. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 PM - 4:00 PM
Sunday Closed
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Showing 1,520 reviews
June 07, 2025
Ms. Nicole dias was very helpful in the buying process. Was straight to the point and was fair and honest! Come see Ms. Nicole if you looking for a new or used vehicle Was straight to the point and was fair and honest! Come see Ms. Nicole if you looking for a new or used vehicle More
by Midway Marines Transport
Employees Worked With
Nicole Diaz
May 31, 2025
Nicole took the time to answer all my questions and made sure I felt comfortable with my decision. Her helpfulness and friendly attitude truly made the experience enjoyable. Highly recommend Nicole if you'r sure I felt comfortable with my decision. Her helpfulness and friendly attitude truly made the experience enjoyable. Highly recommend Nicole if you're looking for someone who genuinely cares about helping you find the right car! More
by glx_1103
Employees Worked With
Nicole Díaz
May 31, 2025
This was such a pleasant experience from beginning to end! Nicole was informative, patient, and great customer service! Will refer all people here for her! end! Nicole was informative, patient, and great customer service! Will refer all people here for her! More
by robinson.breanna
Employees Worked With
Nicole
May 17, 2025
In a world where customer service is often looked over, I would highly recommend asking for Nicole! She was exceptionally amazing getting my family into our next dream car! would highly recommend asking for Nicole! She was exceptionally amazing getting my family into our next dream car! More
by Alyssa
Employees Worked With
Nicole
May 16, 2025
I was browsing all different makes and models and when I arrived to this dealership I was greeted right away by miss Nicole Diaz. I will only purchase from her. She was the best arrived to this dealership I was greeted right away by miss Nicole Diaz. I will only purchase from her. She was the best More
by Zozo
Employees Worked With
Nicole Diaz
May 11, 2025
Sean Pelayo and Monica Martisek were great! They both helped me a lot and were really kind. Sean tried his best to make the price good which made really happy. Monica was very kind and helped m They both helped me a lot and were really kind. Sean tried his best to make the price good which made really happy. Monica was very kind and helped me with all the paper work, she also answered all my questions. Also want to point out that they were really hard-working because even thought they were closing at 6:00 PM they stayed at work until 7:30 PM because they were still helping me with the paper work. Thanks for the new car and highly recommend this place! More
by adamkawa7979
April 28, 2025
Monica is the best of napleton honda. She was always cheerful. She knew her job . She explained every to my family, (wife ,son and me). Which make a dad feel like king and that I knew She was always cheerful. She knew her job . She explained every to my family, (wife ,son and me). Which make a dad feel like king and that I knew what I was doing I front of my family. She should be clone to be the saleperson finance person that way she can be with the customer from start to finish. Tell her I said great job!!! More
by quintinturnbow
Employees Worked With
April 17, 2025
Kevin Campbell was awesome sales guy helped and answered all my questions for my 2025 Honda passport I would recommend him any day all my questions for my 2025 Honda passport I would recommend him any day More
by Jen1234
