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Ed Napleton Honda in Oak Lawn
Oak Lawn, IL
1,511 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today the Napleton Family operates more than 50 dealerships in four states. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country.
Ed's business has grown to include 31 franchises - housed in 15 different locations - in three states. He owns domestic, import and high line franchises, and employs more than 1000 people throughout Illinois, Florida and Missouri. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 PM - 4:00 PM
Sunday Closed
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Showing 1,511 reviews
April 17, 2025
Kevin Campbell was awesome sales guy helped and answered all my questions for my 2025 Honda passport I would recommend him any day all my questions for my 2025 Honda passport I would recommend him any day More
by Jen1234
April 10, 2025
Bob Dalipi was our salesman and did a great job. If it weren't for him not sure we would have bought a car from there. Will buy from again! If it weren't for him not sure we would have bought a car from there. Will buy from again! More
by Sixpacksg
Employees Worked With
February 01, 2025
I was hesitant purchasing a vehicle, I don’t know much about cars but needed to upgrade. Luckily through a friend of friend, I came across my salesperson Nicole, who guided me along the process & actually about cars but needed to upgrade. Luckily through a friend of friend, I came across my salesperson Nicole, who guided me along the process & actually listened to me. Thanks Honda for my new car! More
by aaval5
Employees Worked With
Nicole Diaz
February 01, 2025
I was hesitant purchasing a vehicle, but luckily was put into contact with my salesperson Nicole through a friend of a friend & needless to say I was well taken care of! She listened to my needs, plus I got into contact with my salesperson Nicole through a friend of a friend & needless to say I was well taken care of! She listened to my needs, plus I got to drive away with a beautiful car! More
by Ashley
Employees Worked With
Nicole Diaz
January 25, 2025
Recently purchased a Honda CR-V & im absolutely in love, my salesperson Nicole was more than informative & personable. Anyone looking for a car ask for her! my salesperson Nicole was more than informative & personable. Anyone looking for a car ask for her! More
by Ashley
Employees Worked With
Nicole Diaz
January 03, 2025
Nicole exceeding our expectations, my brother and I purchased our first vehicle together. She explained the features and was able to translate everything in Spanish to our Mom! Making it a comfortable purchased our first vehicle together. She explained the features and was able to translate everything in Spanish to our Mom! Making it a comfortable transaction. Thanks Nicole! More
by Maria
Employees Worked With
Nicole Diaz
January 02, 2025
After 2 disappointing experiences with other dealers, Napleton of Oak Lawn was a refreshing experience. Majad Faraj listened to what we were looking for, how much we were willing to pay each month, and Napleton of Oak Lawn was a refreshing experience. Majad Faraj listened to what we were looking for, how much we were willing to pay each month, and what "add ons" were not on our radar. He offered a fair price for our trade-in and multiple payment options depending on down payment and length of loan. He made the process simple and transparent, explaining each document that required signing. The loan rate was decent and we completed the transaction with no delays, on a holiday no less. We appreciate Majad's professional service and love the 2022 Durango Citadel we purchased today, Jan 1, 2025. It was their first sale of the New Year. More
by summerfeltjanet
Employees Worked With
Majad Faraj
November 30, 2024
Went in to purchase a Honda HR-V with my sister for her first car, we were immediately greeted by Nicole — she treated us like family and made sure we picked a vehicle that met her needs. first car, we were immediately greeted by Nicole — she treated us like family and made sure we picked a vehicle that met her needs. More
by N.Flores
Employees Worked With
Nicole Diaz
November 20, 2024
This is my second purchase with Honda of Oak Lawn. I had worked with Nicole, she was so amazing throughout everything. Even met with her boss Alberto. They both made the whole process so easy and less I had worked with Nicole, she was so amazing throughout everything. Even met with her boss Alberto. They both made the whole process so easy and less overwhelming. I was excited and so thrilled getting exactly what I wanted. They are the best ! Thank you both, definitely recommend. My NEW 2025 Honda CR-V is bad a** !! More
by mariir_fuen03
Employees Worked With
Nicole Diaz , Alberto Perales
