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Ed Morse Kia

Sierra Vista, AZ

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6 Reviews

100 AZ-90

Sierra Vista, AZ

85635

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6 Reviews of Ed Morse Kia

May 04, 2023

Bought a new car in December 2022. Had a bumper to bumper warranty. Had issues with computer malfunction. Was told I had to pay $290 to have it reprogrammed because it was not cover More

by moutonw2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 05, 2023 -

Ed Morse Kia responded

Mr. Mouton, unfortunately Kia did not approve the repairs needed for your vehicle to be covered under warranty. We did provide a diagnostic at your request, free of charge as a courtesy, and discovered that the broken windshield was the cause of the computer errors with your blind spot monitoring and cruise control. We appreciate your business and hope you understand why Kia would not approve this coverage.

December 02, 2021

Normally dealerships cant wait for the chance to reach out to clients who want to buy a car but once i replied to an email from Amber Smith and JC Flores, i was never contacted again. I knew Sierra Vista More

by Disrespected
Customer Service
Friendliness
Price
Recommend Dealer
No
Dec 02, 2021 -

Ed Morse Kia responded

Hello, we apologize that our team missed the opportunity to connect with you. We would like to assure you that this is not our standard practice. We overwhelmingly received very positive feedback from our customers and are sure that this was an error that we will certainly work to improve upon going forward.

August 08, 2020

Eric was my car dealer. Nice guy, new what he was talking about. Very helpful with any concerns I had. The finance Guy was straight to the point and very kind as well. I will refer friends and family to come More

by Aanavfamm85
Recommend Dealer
Yes
Employees Worked With
Nicole Jackson
July 28, 2018

Deceptive marketing practice In May, 2016, I purchased a “New” Kia Rio from Lawley Automotive Group, 100 N. Highway 90, Sierra Vista. There was no indication on the car to sho More

by 4unborn
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
August 01, 2012

This is our second buy through Lawley Ford-Kia in Sierra Vista, and it was the least stressful buy we've ever made anywhere. Nick Furnas was friendly, thorough, and willing to work with us on our trade-in. More

by P&RLittle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
March 24, 2010

I had a great experience with Lawley Kia / Ford in Sierra Vista. I worked with Shane, the Kia sales manager, and Dennis, the finance manager. Shane was extremely personable and accommodating. I was prepared More

by hiro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes