Ed Morse Honda - Service Center

Came in for a battery issue in Feb 2013. The battery needed to be replaced and the warranty for a free replacement was expired by 3 weeks. I did not mind paying for a replacement but the new battery was needed to be replaced and the warranty for a free replacement was expired by 3 weeks. I did not mind paying for a replacement but the new battery was not pro rated for the remaining months. I ended up paying full price. Emailed the Service Center manager but never got a response. Very shady Service Center. Dan responded and set everything right. Thank you, I will come in for my oil change this Friday. You have restored my faith in Ed Morse Honda More

As always, Mr. Perez has shown that he has the ability to put the customer at ease w/ his amiable personality and knowledge. I can't imagine going anywhere else for service on my vehicle Honda Accord. At t put the customer at ease w/ his amiable personality and knowledge. I can't imagine going anywhere else for service on my vehicle Honda Accord. At times the service dept can be very busy and Mr. Perez always gives me different options of a) leaving the car w/ the dealership and being transported to the VA hospital for my appts. or he offers me a cup of coffee and a doughnut. But, in any event I know that when I drive away, my car is in tip top shape and there are no worries. I will buy my next Honda right here, and hopefully Mr. Perez is here for the servicing. It's a great day to own a Honda :) More

My name is Anthony Stille and have been buying Honda's since '84. In '90 I moved to the West Palm Beach area. Isai Perez, Honda Service Consultant, of Ed Morse Honda, has honestly been so brillia Honda's since '84. In '90 I moved to the West Palm Beach area. Isai Perez, Honda Service Consultant, of Ed Morse Honda, has honestly been so brilliant and knowledgeable of my vehicle that it has become a pleasure to have my '11 Honda Accord serviced here at Ed Morse Honda. Any type of problem that has arisen on my vehicle has been routinely been taken care of with speed & ease. I've always had the pleasure knowing that when leaving Ed Morse and Mr. Perez / service dept, that my car was absolutely working at 100% again. His skill of gathering and analyzing any problem w/ my car has made a believer out of me and that there are no worries w/ this part of my life, which, like anyone else, is MAJOR. Thank you Ed Morse Honda and Mr. Perez for your professional service!!! More

WE HAVE A 2010 civic angel is very friendly however caution to you the advisors seem to be selling services rather than advising i guess they are working on commission. For me its too expensive but t caution to you the advisors seem to be selling services rather than advising i guess they are working on commission. For me its too expensive but the work is high quality. They did all warranty work with no problem. More

the rating i gave are true because the dealer and dealership were great and i never seen a dealership sold 10 car in three hours. the employees were really helpful and nice. this was the only dealers dealership were great and i never seen a dealership sold 10 car in three hours. the employees were really helpful and nice. this was the only dealership that i have seen that the cumsters feel comfortable with the dealer and dealership. also the waiting area is great(the computers, food and inside store) More

I found this dealer to be honest.They tell you what they will do,and they do it.I have leased a vehicle from them,and purchased a vehicle from them.They also service my vehicle.I have referred two friends t will do,and they do it.I have leased a vehicle from them,and purchased a vehicle from them.They also service my vehicle.I have referred two friends to them,both purchased a vehicle.I have dealt with two of their finance people. Ralph and Kurt.Both are flexible,funny and professional.However,the reason I purchase,and refer friends to them is because of their salesperson James Scaglione.Before and during the sale James is a pleasure too work with.It is after the sale he truly shines.His follow up,will do attitude, and true concern is what separates him and thus his dealership from all the competition.James,becomes a friend.In today's world it is rare to find a salesperson who does more for you after the sale then during the sale.I expect in the future to purchase, and refer more freinds to him. More

Bought a 2001 Odyssey in March 2008. Within a month or two, transmission failed. They replaced at no charge. Now, less than 2.5 years later, the transmission has failed AGAIN. Unfortunately, found out two, transmission failed. They replaced at no charge. Now, less than 2.5 years later, the transmission has failed AGAIN. Unfortunately, found out there was a recall and class action regarding this year and model for transmission. They will not honor any type of warranty; had to pay $1600 out of pocket for another transmission with no guarantee that we will not have this problem again. Wrote an email to general manager and service manager--neither had the courtesy or decency to acknowledge my email and complaints--service manager contacted my husband (not me, the writer of the email) to deal with him. Chauvanist!! After paying the $1600 for the new transmission, went to pick up the van AND IT WOULDN'T START!!! THEY FRIED THE BRAND NEW (LESS THAN A MONTH OLD) BATTERY!! Mechanic told us Interstate Batteries are "junk" (best out there) and had a seriously crappy attitude. Crazy--would NEVER buy a Honda again because of the bad impression this dealership has left with me. Also own a Toyota and have had nothing but good dealings with them. More

1. The written estimate I was given was $175.00. I was told that if any charges were to exceed that estimate, I would be notified (by phone). I was not notified or asked to authorize charges above $175.00 told that if any charges were to exceed that estimate, I would be notified (by phone). I was not notified or asked to authorize charges above $175.00, and the total charges were 192.74. 2. I brought in the car because: I had a dead battery that needed to be replaced, a burned out headlight, and two days ago, the dealer where I bought the car (not Ed Morse) called to inform me of two recalls from Honda. The battery was replaced as far as I can tell. The headlight was replaced but there is no proof that the lights were checked in any way for functioning. The reason for repair on the bill is stated as "Customer states vehicle has a head light out" with no further information on actual diagnostic testing. Neither of the recall issues were inspected. Person handling all service on this visit: Angel Lao 3. When I pointed out that the shop had failed to look into the recall issues, Mr. Lao told me that I would need to (a) leave the car another day, and (b) pay for a rental car if I wanted to drive anywhere outside of the dealership in the next two days. 4. I was charged a 10% "hazardous waste disposal fee", or $14.07. When I asked what this meant, the clerk at the payment counter told me that this was a fee collected by the state. When I said that percentage was taken on the entire bill, and not on the cost of the battery (the item to be disposed), I was told this was a "state requirement". Elsewhere on the bill the invoice states: "a $1.50 fee to be collected for each new or remanufactured battery sold in the state." This $1.50 in on the invoice, and was billed as yet another charge under "other" on the battery replacement description. This means that the total charges used to establish the 10% amount already included the state-required fee, further raising the legitimate amount agreed upon when I contracted service. 5. When I asked to speak to the manager, I was advised that he would call me back later in the day. He did not. His name: David P. Leatherman More

I took the time to make an appointment for a service, my honda fit was (still is) having troubles. This happened exactly on April Tuesday the 6th. I had the pleassure to speak with some one named Crystal ov honda fit was (still is) having troubles. This happened exactly on April Tuesday the 6th. I had the pleassure to speak with some one named Crystal over the phone and she told me to come at 4 pm. I didn't show up earlier 'cause I thought it was rude since I've given an appt at 4 o'clock. When I showed up, everything was ridicuosly wrong. They said to me that my name was not in the computer for any service. I ask to please be served due to the fact that I took time off from work and that was something hard and "expensive" for me to do. Made me wait like 1/2 hour and a guy named Mark came and sit on the front seat for a few minutes and told me he could not do anything TODAY that the technician was leaving at 5 o'clock and that there was no TIME to do anything. At that point I could have had asked to meet the manager but I was so upset (I am sure Mr.Mark saw that in my face) that i just told him that I had the idea they close at 6 o'clock and if the lady who gave me the appt new that, I could have come earlier!!!! The whole thing was a total waste of my time and felt like you are in a undeveloped country where no one takes responsibility and everybody wants to go home early!!! Horrible experience that I am thinking to change my car for something else even a toyota, so I don't have to ever come to that place again. More