Ed Morse Ford- Service Center

Took over 2 hours. Not acceptable 45 minutes before they started. Washed it only after I mentioned they had skipped that. Only got the results of testing after I aske Not acceptable 45 minutes before they started. Washed it only after I mentioned they had skipped that. Only got the results of testing after I asked for it More

Took me showing the mechanic the issue I was having. After that the service was quick and easy After that the service was quick and easy More

I very much appreciated Joshua insuring everything was done that needed to be done. We have always serviced our Truck here. I was very disappointed as was Joshua when he discovered in our prior servic done that needed to be done. We have always serviced our Truck here. I was very disappointed as was Joshua when he discovered in our prior services were not not done correctly, I.e. air filters not changed when we had the truck service before. It seems to speck to some of the employees that were at the dealership and hopefully they moved on. We also had our truck in the body shop for some work. The front grill that was ordered, arrived at the shop but some how disappeared so they had to order a new one. My hope it that you are able to find and keep quality men/women with integrity. It seems Joshua is a man of integrity. For your success will depend on customers come back. Marc. More

Mine was a parts and service need and it was handled nicely and promptly by the staff. I had a dead battery when I picked it up. If I had known in advance I would have ordered a new one when the se nicely and promptly by the staff. I had a dead battery when I picked it up. If I had known in advance I would have ordered a new one when the service people were working on the car and I would have waited to come out when it was all done.! More

Every time we’ve had great service from top to bottom. Even dropping me back to my home. Even dropping me back to my home. More

Salesman listened to my financial situation and didn't try to push for a monthly payment I couldn't afford which was nice! However the 2014 f150 I purchased, I was told there was nothing wrong with it and try to push for a monthly payment I couldn't afford which was nice! However the 2014 f150 I purchased, I was told there was nothing wrong with it and the truck was a great truck in great shape. Driving home and driving it on the highway for 200 miles, I noticed a wheel bearing was bad. I notified the dealership on Monday and set up an appointment for a diagnosis of the wheel bearing and asked them to check the truck for what I thought was a torque converter shutter. Appointment was made for Wednesday the same week. After no call, I stopped by the dealership and they verified the wheel bearing issue but denied the torque converter issue. They said they could replace the wheel bearing for $761 dollars. I asked them if they inspect the vehicle before it goes on the sales lot and they said they do. So I requested they pay for the wheel bearing that their mechanic missed. They accommodated my request. However I was told it would be ready Friday. No call Friday so I stopped in. It will be ready Saturday. No call so I stopped in. It will be ready Monday. Still no call. Stopped in and found out they had ordered the wrong wheel bearing and had just gotten it in Monday afternoon. Truck was done on Tuesday morning. Wheel bearing was fixed, still had shutter from 30-45 mph. Took to a different shop to check the transmission fluid and it was low, they showed me the dipstick when they pulled it and it was in the fill level range. They added transmission fluid and I still have a shutter in the transmission. Happy with the sales team for the way they have worked with me. Very unsatisfied with the mechanical aptitude of the shop people. Still working to resolve these issues with the dealership. More

Charged us $150 to put the computer on the car because an airbag light was on. Never checked a wire or connection but told us we needed to replace the entire drivers side seat track for over $1500. Which we airbag light was on. Never checked a wire or connection but told us we needed to replace the entire drivers side seat track for over $1500. Which we found out wasn't even the problem. We have had a bad experience EVERY TIME we have asked for a diagnosis or estimate. Ford doesn't seem to care as this is, I believe, the 4th bad experience and poor review and I never hear a thing from anyone. I shouldn't have to drive to Davenport to get good service but I will just use Courtesy Ford in Davenport. Kevin House and Tim Brus know what they're doing and don't try to gouge people. More

It was a great place great service and great people they worked with me and I would recommend them to everyone who is looking to buy a car worked with me and I would recommend them to everyone who is looking to buy a car More

Supposedly took 3 months for my part to get in. I had to keep calling back to get an update on what was going on and their “system was always down” so they kept asking me to call back. Plus the quo I had to keep calling back to get an update on what was going on and their “system was always down” so they kept asking me to call back. Plus the quoted me Much less than I paid, twice. Do not recommend. More

Dealership is well run. Great customer service. Service on vehicle performed as requested and in a timely manner. Great customer service. Service on vehicle performed as requested and in a timely manner. More