Ed Morse Ford

Extremely friendly and helpful. They answered several of my questions about the vehicle I was servicing and about Explorers and Expeditions I was looking to buy in the future. They answered several of my questions about the vehicle I was servicing and about Explorers and Expeditions I was looking to buy in the future. More

Never had a problem with my skid plate falling off my vehicle for almost 6 years. This year it fell off twice. The last time they said the screws were stripped but my fiancé took them out when it fell an vehicle for almost 6 years. This year it fell off twice. The last time they said the screws were stripped but my fiancé took them out when it fell and they were not stripped. If I was by myself in the interstate this would’ve been a huge problem. I had to pick my son up from the high school and was over 39 minutes late so my son had to wait outside in the heat for me. I am very disappointed and contemplating not going back. More

The salesman was very helpful in explaining the various aspects of our new Escape. The finance package was clearly detailed by the service manager. The allowance for a loyalty rebate was much appreciated. aspects of our new Escape. The finance package was clearly detailed by the service manager. The allowance for a loyalty rebate was much appreciated. Looking forward to getting the Escape serviced at Ed Morse. More

Great service to fix two problems. Weak battery and front collision cameras. Good to back and driving. Weak battery and front collision cameras. Good to back and driving. More

I was confused when I took my car to the dealership for an oil change. I didn't know that they'd changed things around because I live in Rock Island and only go to Genesee for car maintenance. The workers an oil change. I didn't know that they'd changed things around because I live in Rock Island and only go to Genesee for car maintenance. The workers were friendly and got me in right away but since I've bought 2 cars there in the last 8 years it would have been courteous to let their customers know of changes in the process and the dealership change More

The service department staff is always friendly, helpful and accommodating. Will continue to have our vehicle serviced there. and accommodating. Will continue to have our vehicle serviced there. More

Great service. They not only change the oil but they check tires as well. They are always friendly and helpful either on the phone or in person. I like the paperwor They not only change the oil but they check tires as well. They are always friendly and helpful either on the phone or in person. I like the paperwork they give when finished. More

This dealership is always ready to help with any thing I need. The main office is very neat and clean. The service department is also A# 1 in my book. They are speedy an complete with a smile! need. The main office is very neat and clean. The service department is also A# 1 in my book. They are speedy an complete with a smile! More

I scheduled a time for my oil change so I could wait around. It took longer than I would have hoped; about 1 hour and 15 minutes. That is my only negative feedback. around. It took longer than I would have hoped; about 1 hour and 15 minutes. That is my only negative feedback. More

Quick service. Friendly service and check out people. Felt welcomed by the staff. will return for service Friendly service and check out people. Felt welcomed by the staff. will return for service More