Ed Morse Ford

Scheduled an appointment and explained in the explanation box that my car was rattling in the engine while idling. At the end of scheduling that you can add on windshield wipers or oil changes and things. I box that my car was rattling in the engine while idling. At the end of scheduling that you can add on windshield wipers or oil changes and things. I added an oil change as well. The next morning after my car was dropped off they called to say my car was done. However, they only changed the oil and told me I had an engine noise and I should have it diagnosed 😵😵 the oil they used was also the wrong oil and I proved that to them and they didn't even address the issue that I booked thr appointment for and wrote a statement on what was wrong with it. Needless to say I told them they messed up. They then looked at my car the and told me I had a broken flexplate. Fine. When they got the part in it was suppose to be a 12 hr jobs which turned into Thursday, Friday, and Monday. On Monday it got done at the end of the day because when the "mechanic" test drove it there was an engine light and he has not sealed a hose or something they said. My husband does this stuff on the daily and it's actually about a 4 hour job but you tell people 12 to get paid for that much. He didn't fix my car because it was under warranty and could get it done for free. However, these were some of the most incompetent people ever and I have heard 3 more horror stories from the same place. Obviously the "mechanics" aren't very good at their job and whoever reads what's suppose to be done with the vehicles needs to go back to elementary school. They can't even read or put the correct oil in. Maybe these people would use more training from Ford, so it's not their fault. I am not sure what the training process is or if they just don't care. More

Dealership at edmorse muscatine is amazing I was feel good when I got my new car I want to continue to take future car with edmorse muscatine good when I got my new car I want to continue to take future car with edmorse muscatine More

They were very helpful,kind, and knowledgeable about the vehicle I was purchasing. I would go there again vehicle I was purchasing. I would go there again More

Great service. Was in and out in less that 45 minutes. would recommend to friends. Was in and out in less that 45 minutes. would recommend to friends. More

Bill called as soon as our truck arrived. He always treats us with respect and kindness. Bill showed us the features of the new vehicle. He helped us with our trade-in that was so helpful. W He always treats us with respect and kindness. Bill showed us the features of the new vehicle. He helped us with our trade-in that was so helpful. We couldn't be happier with our purchase. More

Great dealer I'm from Illinois would recommend to anyone great people. They are not pushy . Very friendly awesome place great people. They are not pushy . Very friendly awesome place More

We we’re very satisfied with our service we received through the whole process We thank you so much and are very happy with our new vehicle through the whole process We thank you so much and are very happy with our new vehicle More

the service that i received was very fast and painless it was an in&outstanding was an in&outstanding More

Very friendly and helpful Considerate, Taking time to explain things I felt talked to not talked down to because I was a female explain things I felt talked to not talked down to because I was a female More

Very nice customer service and we were happy with the amount of time it took. I especially loved how nice of a car wash I got! It looked brand new! Thank you! amount of time it took. I especially loved how nice of a car wash I got! It looked brand new! Thank you! More