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Ed Morse Delray Toyota - Service Center

Delray Beach, FL

4.2
761 Reviews

761 Reviews of Ed Morse Delray Toyota - Service Center

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June 17, 2011

Brought my car in for service without an appointment and was greated by friendly Howard Rosenberg. Howard was very accomodating. He asked about my concerns, explained the service,delivered the car on time More

by alank58
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Howard Rosenberg
Jun 17, 2011 -

Ed Morse Delray Toyota responded

Thank you for your positive feedback. We are all committed to customer satisfaction. Howie goes above and beyond to make the service experience a great one. Thanks again for your patronage. Sincerely, Eric Silcox, Director of Fixed Operations Ed Morse Delray Toyota/ Scion

June 15, 2011

David Romeo's friendliness and service was excellent. He took concern for my problem, recognized it, solved it and was competitive on pricing. My Camry was fixed and the quality was good. Overall, I felt More

by jdweil22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Romeo, David Romeo
Jun 15, 2011 -

Ed Morse Delray Toyota responded

Thank you for the positive feedback. Customer satisfaction is our #1 goal. We appreciate the time you have taken to review our dealership. David is a tremendous asset to our team. He is knowledgable and knows that value of customer loyalty. We appreciate your patronage and look forward to seeing you in the future. Sincerely, Eric Silcox, Director of Fixed Operations Ed Morse Delray Toyota/Scion

June 14, 2011

service great car was washed fixed problem in short period of time part was replaced at no charge do to part defect. needed another part and they ordered it More

by sduckman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
steve baez, david romeo, Steve Baez, David Romeo
Jun 15, 2011 -

Ed Morse Delray Toyota responded

Thanks for the positive comments. We work very hard to exceed our customers' expectations. Both Steve and Dave are very customer focused. They are knowledgable and go above and beyond to ensure our customers are completely satisfied. Thanks again for your patronage. Sincerely, Eric Silcox, Director of Fixed Operations Ed Morse Delray Toyota/Scion

June 13, 2011

Susan in Customer Service has consistently provided me with an excellent customer experience over the many years I have brought both my cars into service. She is always responsive to my telephone calls an More

by bronxguy
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susan, Susan Fox
Jun 14, 2011 -

Ed Morse Delray Toyota responded

Thanks for the positive feedback. Susan has been with us for a long time. She is often asked for by previous customers that are loyal to our dealership. Her follow-up is excellent. She takes the time to explain things to customers in a clear manner. Her professionalism is widely recognized by management and her peers. Thanks again for your continued patronage. Sincerely, Eric Silcox, Director of Fixed Operations Ed Morse Delray Toyota/Scion

June 13, 2011

I am a Satisfied Customer Delray Toyota has been I am a Satisfied Customer Delray Toyota has been keeping my old Land Cruiser (220K miles) running great for over a decade. I used to take it to an More

by luskra
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Romeo, David Romeo
Jun 14, 2011 -

Ed Morse Delray Toyota responded

Thanks for the positive feedback. David is a big believer in "Customers for Life". His knowledge and professionalism keeps many customers coming back just to see him. He is a great asset to our team. We want you to know that we appreciate your loyalty and patronage. We look forward to seeing you in the future. Sincerely, Eric Silcox, Director of Fixed Operations Ed Morse Delray Toyota/Scion

June 13, 2011

Mr Baez, Was very professional, and was able to make my Mr Baez, Was very professional, and was able to make my visit as expeditious as possible without hassle. He has even gone the extra mile to make sure More

by Ginahanna
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Baez, Steve Baez
Jun 14, 2011 -

Ed Morse Delray Toyota responded

Thanks for the positive feedback. Steve works very hard and goes the "extra mile" to make sure customers are completely satisfied. He is friendly and easy to talk to. Thanks again for your patronage. We appreciate your continued loyalty and look forward to seeing you in the future. Sincerely, Eric Silcox, Director of Fixed Operations Ed Morse Delray Toyota/Scion

June 13, 2011

I wanted share my great experience with dealing with the Ed Morse Delray Toyota dealership.. All the guys in the service department were fantastic, especially Tim and Chris.. They went beyond normal custome More

by FJCruiserZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom and Chris
Jun 14, 2011 -

Ed Morse Delray Toyota responded

Thanks for the positive feedback. Tim is great example of an outstanding Service Professional. He is customer focused and goes above and beyond to make sure everything goes well. We appreciate your patronage and look forward to seeing you in the future. Sincerely, Eric Silcox, Director of Fixed Operations Ed Morse Delray Toyota/Scion

June 11, 2011

I am 48 years old so I have been going to dealerships for service for 25 years and this dealership by far is the best experience I have ever had. For me personally, I have been working with the same Service More

by monique15
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Baez, Steve Baez
Jun 14, 2011 -

Ed Morse Delray Toyota responded

Thanks for your positive feedback. Steve is a valued member of our team. He is friendly and has a eagerness to please. Steve will always go above and beyond to satisfy a customer. He has a lot of knowledge and customers appreciate his advice. Thanks again for your patronage. We look forward to seeing you in the future. Sincerely, Eric Silcox, Director of Fixed Operations Ed Morse Delray Toyota/Scion

June 10, 2011

New to Florida and needed Service. Susan was amazingly efficient and friendly and even though we leased the car in another state, helped us figure out how to get the service on our Toyota free. Friendly, More

by marleneosmond
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susan, Susan Fox
Jun 14, 2011 -

Ed Morse Delray Toyota responded

Thanks for the positive feedback. Susan is a valued team member. She is very professional and knows how to get the job done. Her professionalism has earned her many awards. She has great communication skills and her follow-up is amazing. Thanks again for your patronage. We look forward to seeing you in the future. Sincerely, Eric Silcox, Director of Fixed Operations Ed Morse Delray Toyota/Scion

June 10, 2011

Steve takes great care of me every time I come in for service which is every two months. Without Steve attending to my needs I could more easily find a cheaper more convenient service provider More

by Rcetina
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Baez, Steve Baez
Jun 14, 2011 -

Ed Morse Delray Toyota responded

Your loyalty is greatly appreciated. Your positive feedback means a lot to us and we appreciate that you have taken the time to share it with others. Steve is very professional, friendly and caring. We are happy that you are very comfortable visiting our dealership and servicing your vehicle here. Sincerely, Eric Silcox, Director of Fixed Operations Ed Morse Delray Toyota/Scion

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