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Ed Morse Delray Toyota - Service Center

Delray Beach, FL

4.2
761 Reviews

761 Reviews of Ed Morse Delray Toyota - Service Center

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February 13, 2012

Car (Highlander) was taken in promptly. Requested Car (Highlander) was taken in promptly. Requested service (oil change and 75K inspections) done on time. Extra service needed was explained and comp More

by freedleB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susan Fox, Susan Fox
Feb 13, 2012 -

Ed Morse Delray Toyota responded

Thanks for taking the time to inform us about your positive experience at our Dealership. Our Service Department strives to exceed customers' expectations. Susan Fox is very professional. She's a great asset to our team. Thanks again for your patronage. Your complete satisfaction is very important to us. Sincerely, Eric Silcox, Director of Fixed Operations Ed Morse Delray Toyota/Scion

February 03, 2012

I've owned automobiles for almost 60 years- including Cadilacs, Lincolns and Porsches. I have never enjoed friendly nor best service that at Ed Morse Toyota. Susan Fox is my excellent service rep. More

by silverfox4906
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
3, Susan Fox
Feb 03, 2012 -

Ed Morse Delray Toyota responded

Many thanks for your positive feedback regarding your service experience. Susan is great. She is professional, caring and very knowledgable. She is a tremendous asset to our team. Thanks again for your patronage. Sincerely, Eic Silcox, Director of Fixed Operations Ed Morse Delray Toyota/Scion

February 03, 2012

Once again the care and service at Ed Morse Toyota...AWESOME. Howard R. takes care of me like family. Caring and doing the best he can for me on my budget. Always watching the pennies and mak More

by AmyPlfd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Howie Rosenberg & Gene H
Feb 03, 2012 -

Ed Morse Delray Toyota responded

Thank you for taking the time to express your positive feedback about your experiences at our dealership. It is a great compliment to receive such excellent reviews about various personnel from 3 different departments. Howie R, Jackie and Gene are outstanding professionals. They have been part of our team for a long time. We appreciate your continued patronage and would like to let you know that your comments mean a lot to us. Thanks again. Eric Silcox, Director of Fixed Operations Ed Morse Delray Toyota/Scion

January 26, 2012

Susan has always done a fine job for me. I think they need to use the intercom to call clients when their autos are ready from service instead of walking around yelling. Just a thought. Doesn't come ov More

by Shella OBrien
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susan Fox, Susan Fox
Jan 26, 2012 -

Ed Morse Delray Toyota responded

Thanks for the positive feedback. Your constructive comments are very valuable to us. Thanks for your patronage. Sincerely, Eric Silcox, Director of Fixed Operations. Ed Morse Delray Toyota/Scion

January 25, 2012

Appointment was made and honored. Susan Fox was very helpful, gave good estimates, and called when car was ready. Hopefully my A/C problem was resolved. More

by art4nj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susan Fox, Susan Fox
Jan 25, 2012 -

Ed Morse Delray Toyota responded

Thanks for the positive feedback. We agree. Susan is great. She is professional, friendly and extremely helpful. Thanks again for your patronage. Sincerely, Eric Silcox, Director of Fixed Operations.

January 20, 2012

This was my first service since having purchased my Toyota Corolla from Ed Morse. From the time I drove up I was greeted by several employees in the service bay. Directed to my service adviser who wa More

by lilyth
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susan Fox, Susan Fox
Jan 20, 2012 -

Ed Morse Delray Toyota responded

Thanks for your positive feedback. Your satisfaction means a lot to us. Susan is a great asset to our dealership. She is very professional and very customer driven. Once again thank you. We appreciate your patronage. Sincerely, Eric Silcox, Director of Fixed Operations Ed Morse Delray Toyota/Scion

January 13, 2012

Susan Fox, as the Service representative, handled my service experience, with professionalism and a friendly manner, as always.From the initial greeting at the service desk to being told that my car was More

by trachtd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
susan fox, Susan Fox
Jan 13, 2012 -

Ed Morse Delray Toyota responded

Thanks for your postive remarks. Customer feedback is very important. We take great pride in our Service Department. Susan is a great asset. She has a great ease with customers and is very professional. Thanks again for your patronage. Sincerely, Eric Silcox, Director of Fixed Operations Ed Morse Delray Toyota/Scion

January 12, 2012

Susan Fox is very competent, very pleasant and I have alot of confidence in her expertise and opinion. Her time and cost figures/projections are very accurate and it is a pleasure to do business with h More

by tyuuyttyu
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susan Fox, Susan Fox
Jan 12, 2012 -

Ed Morse Delray Toyota responded

Thank you for the positive feedback regarding your recent service experience at our dealership. Susan is a gem. We have received many reviews praising her. She has a great ease with customers and is very professional. Thanks again for your patronage. Sincerely, Eric Silcox, Director of Fixed Operations Ed Morse Delray Toyota/Scion

January 09, 2012

I was greeted immediately upon arrival. In the 30 seconds it took the first person to find my service adviser, I was greeted by two other employees who confirmed I was already being helped and starte More

by kminnig
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susan Fox, Susan Fox
Jan 10, 2012 -

Ed Morse Delray Toyota responded

Thank you for the positive feedback regarding your recent service experience. We are very customer driven. Our goal is to exceed your expectation. Thanks again for your patronage. Sincerely, Eric Silcox, Director of Fixed Operations Ed Morse Delray Toyota/Scion

January 08, 2012

My appt. was 7:30 AM and I was taken on time. I thought that Susan was verry proffessioal & friendly. She told me my car would be ready by 8:45 or 9am. She was right. More

by Anita Suchoff
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susan Fox, Susan Fox
Jan 10, 2012 -

Ed Morse Delray Toyota responded

Thank you for the positive feedback regarding your service experience with Susan Fox. She is a great asset to our service team. She is professional, friendly and very detailed oriented. We appreciate your patronage and thank you again for taking the time to express your feelings. Sincerely, Eric Silcox, Director of Fixed Operations Ed Morse Delray Toyota/Scion

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