Ed Morse Delray Toyota - Service Center

AC repair I recently brought my truck in for AC service. I live a mile from Al Hendrickson Toyota, but travel to Delray for the quality of service and care tha I recently brought my truck in for AC service. I live a mile from Al Hendrickson Toyota, but travel to Delray for the quality of service and care that I receive from David Romeo at Ed Morse. I will continue to recommend Ed Morse Delray Toyota to my friends and family for purchasing new vehicles and service. I have only positive experiences as a customer for the last 9 years. More

Routine service visit I travel all the way from Pompano Beach to visit this service center because of the phenomenonal service I receive from Dave Romeo. There are plenty o I travel all the way from Pompano Beach to visit this service center because of the phenomenonal service I receive from Dave Romeo. There are plenty of Toyota dealers closer to my house but I know from experience (I've owned cars for the last 15 years) that not all are created equal. Dave Romeo goes above and beyond to make sure my 2013 Toyota Avalon is always running like new. I will continue to buy my cars from Ed Morse Delray because quality service centers are so hard to find. More

Outstanding service department I travel to this dealership for service all the way from Parkland because of the excellent service I consistently receive. David Romeo and the service I travel to this dealership for service all the way from Parkland because of the excellent service I consistently receive. David Romeo and the service team always treat me like family which is why I keep coming back. I highly recommend this dealership for service no matter what type of vehicle you have. More

Was a loyal service customer until how I found out how they For the last few years since moving to South Florida I had been using the service department with a service advisor John Allsop and had little issues For the last few years since moving to South Florida I had been using the service department with a service advisor John Allsop and had little issues until my last two visits, one with my Sequoia and then with my Scion Xb. First case was a charge for a service I declined .. clearly marked on receipt that I declined the service, but it was on the bill. I paid it but was not happy about it. The second which happened last week, I had an appointment for a Scion Boost 15k service, I was a too busy and sent my wife in for a simple oil change .. I had to change the front tires due to a neighborhood slashing a couple months ago and told her no rotation and certainly no car wash in their swirl master.. I called her over an hour past our appointment time to see if she was on the way home yet and she said she was still waiting. About 15 minutes later I get a call from her from John's office telling me they want to change the air filter and give it a 4 wheel alignment. I had just checked the filter last week and it was fine so i told her to decline it as well as the 4 wheel alignment as my family has been in the tire business since there have been wheels and tires and I did not notice any unusual wear. When I got home from work, I found the estimates for the air filter on my desk and couldn't believe they even tried to sell this to my wife ... "air induction special air filter" is what they called it ..and the price ... remember this is for a Scion Xb .. $139.95 ... !!!! Are you kidding me!! A K&N which is the highest rated for a race car is only $45 ... then I looked up the Scion specs and community forums and my cousin who is a Master Mechanic specializing in front ends and alignment, and found out that that the rear is not adjustable unless you use a special aftermarket kit which is not even advised. Basically the rear track is not adjustable ... but for $69.95 ..they can tell you they can.. this is outright FRAUD !!! Do you really think the mechanic or "Tech" Jean Francois should have tried to upsell these items on a 1 year old car ? or is it John in the service advisor? Either way they have lost a loyal customer and I would warn anyone looking for Toyota Service to try elsewhere! More

Best in the business This is truly a service center like no other. Service manager, David Romeo, makes you feel as if you are the most important customer in the world. I This is truly a service center like no other. Service manager, David Romeo, makes you feel as if you are the most important customer in the world. I will continue to recommend this dealership to all of my family and friends because of this great service. More

Service Department Nightmare I purchased a new Toyota and was recommended by Toyota Corporate to go to this dealership. I had my vehicle there twice, and to my dismay they did not I purchased a new Toyota and was recommended by Toyota Corporate to go to this dealership. I had my vehicle there twice, and to my dismay they did nothing to satisfy the issue. However they did cause great aggravation and insulted my intelligence by informing me that there is nothing wrong with my vehicle when i know that there is. I first met with Chris Sheehan, and he was very nice and tried to be helpful.On my second time in which was 3 days later I met with Chris Allsop who explained what the situation was and even knew what the problem was with my vehicle, but chose to inform me that nothing was wrong according to his standard. After speaking with a case manager at Toyota they suggested that I make a 3rd appointment with Eric in service, so they could open a technical case which they were supposed to do but never did.. This service adviser did not even have the decency to return any of my phone calls. I left 7 messages over the course of 4 days to make an appointment. If you want good customer service at a dealership that strives to take care of there customers. DO NOT GO TO ED MORSE. Its very frustrating to buy a 33000 car that you don't even have for a month that has been in service 6 times at 3 different dealerships. More

Best Service and Best Service Manager Even after moving over an hour away, I have continued to come here for the excellent treatment I receive. Dave Romeo is the main reason I return year Even after moving over an hour away, I have continued to come here for the excellent treatment I receive. Dave Romeo is the main reason I return year after year, but everything about the dealership is great. More