Ed Morse Delray Toyota - Service Center
Delray Beach, FL
761 Reviews of Ed Morse Delray Toyota - Service Center
Great service Great job by Romeo this is a 5 stars service fast and excellent service Always satisfied with the service and the way the treatment by the staff esp Great job by Romeo this is a 5 stars service fast and excellent service Always satisfied with the service and the way the treatment by the staff especially David Romeo. More
Excellent service but inattentive sales staff As a snowbird from Dallas I brought in my Avalon into Ed Morse Toyota in Delray Beach, Florida for a minor issue which was handled efficiently and to As a snowbird from Dallas I brought in my Avalon into Ed Morse Toyota in Delray Beach, Florida for a minor issue which was handled efficiently and to my total satisfaction. So kudos to the service dept and to Service Adviser Shawn Peeples. While waiting for my car I wandered around the sales floor examining and sitting in the new Prius (which I also own) and the new Avalon Hybrid. There were at least two of what appeared to be sales people on the floor talking to each other. Nobody approached me to inquire if they could be of assistance... much less if a potential sale might be consummated. In truth, I was dressed in shorts and needed a shave... but hey, this is Florida and I'm here on vacation as I suppose are many others. We Texans generally dress down when going to buy a new car. That's our opening of negotiations. Ten minutes after leaving the dealership I received a call from a pleasant sounding woman, claiming to be from Ed Morse Toyota, asking if I was satisfied with the "VIP service" I'd just received. Naturally, I told her I was pleased with the service department. She asked if I bought or leased my current Avalon. I told her I "own it". She then asked if I owed anything on the car or if it was paid off. Thinking this was really nobody's business, I asked the purpose of her call. She told me she "could picture how great" I'd look in a new Avalon. I asked if she had any idea what I actually looked like since she "could picture" me in the new Avalon. That's when she let me know she works in a call center, not at the dealership, and therefore never saw me. How do salespeople close sales if they don't actually "see" a potential customer? Did my clothing make me invisible or was the sales staff so busy closing sales that they had no time for me? We are a Toyota family. I own an Avalon and a Prius. I just sold my older Avalon. My son owns a Prius and a Lexus. My grand daughter owns a Camry. These frank observations are meant to help, not simply find fault. I hope you care because we customers, dealerships, salespeople & service advisers & techs all need each other. More
Oil Change Scott Udell was great. I will come back just because he is a pleasure to deal with. Oil change and tire rotation. All went well. Scott Udell was great. I will come back just because he is a pleasure to deal with. Oil change and tire rotation. All went well. More
Service It was great everyone is friendly. I've been coming to the store for over 11 years. I would recommend anyone to come to Delray Toyota. It was great everyone is friendly. I've been coming to the store for over 11 years. I would recommend anyone to come to Delray Toyota. More
got car back when promised & nice & clean great all around people & service. Car was very clean when I received it after having an oil change. Waiting room was very clean & TV helped with the great all around people & service. Car was very clean when I received it after having an oil change. Waiting room was very clean & TV helped with the wait More
Great as always I brought my car for scheduled maintenance and a recall. Everything was done and I was out in far less time than I expected. No one touches my car b I brought my car for scheduled maintenance and a recall. Everything was done and I was out in far less time than I expected. No one touches my car but Delray Toyota. More
David Romeo Can't say enough about the service I get from David Romeo at this Dealership. I heard a horrible noise coming from my brakes. I called the dealership Can't say enough about the service I get from David Romeo at this Dealership. I heard a horrible noise coming from my brakes. I called the dealership and talked to David. He told me to bring it on in and he would have a look. Turns out it was a stick that got caught up in there. Was fixed in no time and I was on my way. Easy Peasy! Special shout out to Chris and Mike as well. Both extra friendly and made sure I was taken care of. Thanks. More
Quality work I went in for an oil change and tire rotation.Work done no problem .Friendly.My Technician recommended some additional service for my ten year old tun I went in for an oil change and tire rotation.Work done no problem .Friendly.My Technician recommended some additional service for my ten year old tundra but did not scare me into doing other work like a Deerfield Technician once did. More
Awesome customer service! Knowledgeable and professional service. Minimized service time to allow me to get back to work sooner than expected!a a a a a a a Knowledgeable and professional service. Minimized service time to allow me to get back to work sooner than expected!a a a a a a a More
Great experience Fast, efficient service. Great customer service. I would highly recommend this dealership to anyone. Having my car serviced was easy and hassle free. Fast, efficient service. Great customer service. I would highly recommend this dealership to anyone. Having my car serviced was easy and hassle free. Everyone was helpful and friendly. More