Ed Morse Delray Toyota - Service Center

Service check Well organized from making appointment to finish. Everyone was friendly and helpful. The facility was very clean and organized. In and out sooner than Well organized from making appointment to finish. Everyone was friendly and helpful. The facility was very clean and organized. In and out sooner than expected. More

Scott Udell was a totally professional service rep Scott Udell listened to what I was asking to be done and when the car was in the back they found something else that could have caused trouble down th Scott Udell listened to what I was asking to be done and when the car was in the back they found something else that could have caused trouble down the road. He explained the repairs needed and when it was going to take a long time even arranged for a vehicle for me and my wife. Very happy all around. More

Super friendly Mr. Hatfield was an awesome service advisor! He answered my questions and made sure my car was serviced on time! Thanks so much for your help. Mr. Hatfield was an awesome service advisor! He answered my questions and made sure my car was serviced on time! Thanks so much for your help. More

Great and fast service Went in early Monday morning for routine oil change and tire rotation. Kailey was my service advisor. She was very friendly, professional, and had my Went in early Monday morning for routine oil change and tire rotation. Kailey was my service advisor. She was very friendly, professional, and had my service done much quicker than expected. Awesome service! More

Good and fast service Been coming here for 17 yrs. Mike Baldassarra has been taking care of me since Tim left a few years ago. However, when Mike was no longer there I have Been coming here for 17 yrs. Mike Baldassarra has been taking care of me since Tim left a few years ago. However, when Mike was no longer there I have to say I was shuffled around and my service was not up to par. Sooo happy Mike Baldassarra is back. He’s the best!!! Suggest you manage to keep him there!!! More

first visit This is my first experience with Ed Morse Toyota service department. I made an appointment online for service. I called the morning of the appoint This is my first experience with Ed Morse Toyota service department. I made an appointment online for service. I called the morning of the appointment to confirm. They did not have me listed on that day. whomever I spoke with graciously found room and fit me in. The service person I had was Alex Guitierrez (sp?) I was treated like family. My experience was a great one and I would highly recommend this dealership. More

Great service as always Just brought my car in for a regular servicing. Alex took great care of me and my car. No high pressure selling, just straight talk. Just brought my car in for a regular servicing. Alex took great care of me and my car. No high pressure selling, just straight talk. More

A great service from donna Donna was very helpful and exceptional and all with a great smile. Im very happy to have her as my New service person for my fj cruiser. Donna was very helpful and exceptional and all with a great smile. Im very happy to have her as my New service person for my fj cruiser. More

Always good service I’ve been a customer for a half-dozen years, and the service work has always been excellent. Comfortable waiting room, and usually out in an hour. I’ve been a customer for a half-dozen years, and the service work has always been excellent. Comfortable waiting room, and usually out in an hour. More

Service nightmare continues We brought my son's new Prius in for a recall repair a week ago. The job was supposed to take one day. He went out of town the next day. They botch We brought my son's new Prius in for a recall repair a week ago. The job was supposed to take one day. He went out of town the next day. They botched the repair and fried his car's computer. He ended up driving my car out of town for his first big job interview--undue stress. They gave us a loaner and told us the car would be ready the next day. On Friday, having never heard from dealer, I drove there at 6 p.m. to pick up his car. Car was not ready. Our rep. (Brad) was nowhere to be found. I packed up the loaner and headed home. I left my walker there in the process. Yesterday (Monday) I called the dealer in the morning (8 a.m.) and left a voicemail. Having not received a reply I called again at 11 and left a message with receptionist. At 11:30 the service manager, Steve, called me back and said the reason for the delay was that they had to order the part (no explanation as to why they waited till Monday to do so). He told me the car would be ready today (yesterday) and that they would call me when it was. I asked about my walker and he said that he would "ask around" and also get back to me on that as well. No call. No car. No walker. The saga continues...... More