Ed Morse Delray Toyota - Service Center

I would like to commend Taylor Postin, customer service manager at Ed Morse Toyota. She is very knowledgeable and responsive to customer needs. It is rare these days to find someone who takes the time manager at Ed Morse Toyota. She is very knowledgeable and responsive to customer needs. It is rare these days to find someone who takes the time to listen to customer issues and come up with timely solutions. She should be appropriately rewarded for her dedication to Ed Morse Toyota and her problem-solving skills. Karen More

The appointment set up is easy. Will Gross, my Service Advisor is amazing and so professional and polite. He had me in and out in under an hour. I wish I knew the names of the indiv Will Gross, my Service Advisor is amazing and so professional and polite. He had me in and out in under an hour. I wish I knew the names of the individuals doing the service work so I could mention them by name. I love this dealership. It was the 1st dealership I bought my 1st car at when I was 19 years old in the 1990's and I remember also being treated very well back then. As a matter of fact, I bought a car from Deerfield Toyota and they pretty much scammed me and did a spot check and asked me to return the car or give them more money for down payment after a week of having the car. I handed them the keys back, got my down payment back in full and went straight to Delray Toyota where I was in and out and got an even better car. Between that time and buying this car I had other luxury cars from Mercedes, Lexus, Audi, SAAB and I can honestly say the feeling when I come to Ed Morse Toyota is better. I don't feel pressured, and the atmosphere is not snooty or uncomfortable. The waiting area is clean and comfortable. Truly, I mean this! I have friends that are in need of new cars, and I let her know my salesman's name and recommended her to stop by and that she will not be disappointed with this dealership from the purchasing phase to the service phase and everything in between. Thank you, Toyota, and thank you Will and Management. More

Wrong diagnostic to make customer spend double. Will is the root cause of all this Will is the root cause of all this More

Gabby is the only reason I come here. She is worth the drive. Gabby is kind, HONEST and not a crook. She's a hidden gem at the dealership. She deserves a promotion. She is worth the drive. Gabby is kind, HONEST and not a crook. She's a hidden gem at the dealership. She deserves a promotion. More

Will is great. Every time was smooth and I was in and out timely. Been with you guys for a few years now. I appreciate a good service team Every time was smooth and I was in and out timely. Been with you guys for a few years now. I appreciate a good service team More

On June 8th, '22 I bought a 2015 Camry from Ed Morse Delray Toyota. That was one of the easiest car buying experiences I have ever had, and I have bought a lot of cars over the years (I bought my first Delray Toyota. That was one of the easiest car buying experiences I have ever had, and I have bought a lot of cars over the years (I bought my first car in 1972). Thank you Tyler and Byron, my sales associates. But the story doesn't end there. About 5 weeks later, the car needed a fairly major repair and I had only driven it 740 miles in those 5 weeks. I purchased it out of warranty and it was not a certified pre-owned car, so I knew the repairs would be my responsibility. But it just didn't feel right. So I went back to the dealership to see what they would do. After explaining the situation to Jovani Caprio, he agreed that even though the car was sold "As-Is, NO WARRANTY" and even though there was no legal obligation on their part, he too felt that there was still a certain unspoken expectation that, when one buys a used car, even one with no warranty, the vehicle shouldn't need an expensive repair that soon and with such little usage after the purchase. To make a long story short (if it's not already too late for that?), Ed Morse Delray Toyota, at Jovani's recommendation, covered the entire cost of the repair, including a new 4-wheel alignment and a shuttle service ride home and back to the dealership when the car was ready, so I wouldn't have to wait at the dealership. I'm impressed. Kudos to you guys. More

The white paint on my Toyota Tacoma started flaking off and when I contacted them about it they went out of their way to get the issue resolved with Toyota. and when I contacted them about it they went out of their way to get the issue resolved with Toyota. More

Gabby is the only reason I drive 45 minutes out of my way to get my car serviced, She is kind, pleasant and above all, unbelievably professional. An outstanding representative of Ed Morse Toyota. to get my car serviced, She is kind, pleasant and above all, unbelievably professional. An outstanding representative of Ed Morse Toyota. More

She is very frigid and cold. To not like your job is one thing, but to give customers attitude is very unprofessional. Did not take the time to explain to me what was wrong with To not like your job is one thing, but to give customers attitude is very unprofessional. Did not take the time to explain to me what was wrong with my car and a smile does not hurt. More

Robert Amato was the best service advisor I’ve had at this dealership! He was attentive to my needs and explained everything that needed to be serviced! this dealership! He was attentive to my needs and explained everything that needed to be serviced! More