Ed Morse Delray Toyota - Service Center

Service visit Everything that they did at Ed Morse was very well maintained and professional mr lainas was very courteous and respectful and would highly recommend Everything that they did at Ed Morse was very well maintained and professional mr lainas was very courteous and respectful and would highly recommend him in the future More

Wonderful Super easy people to deal with. Will always come back for service at this location. Mike was very professional and accommodating. I have been a cust Super easy people to deal with. Will always come back for service at this location. Mike was very professional and accommodating. I have been a customer here for several years. More

Great service as always Went for regular maintenance. It was a pleasant experience thanks to Robert in service and Steve in parts. I feel very comfortable with those two. T Went for regular maintenance. It was a pleasant experience thanks to Robert in service and Steve in parts. I feel very comfortable with those two. They are always willing to assist in the best way possible More

It’s greeeaaat!!! Great experience as usual. They look after my car and make sure I am safe. I trust my service representative to not take advantage of me. Great experience as usual. They look after my car and make sure I am safe. I trust my service representative to not take advantage of me. More

Great!e Awesome dealership! Always helpful. Shaun was exceptional and the oil and the filter were promptly changed. Waiting facilities are always clean and v Awesome dealership! Always helpful. Shaun was exceptional and the oil and the filter were promptly changed. Waiting facilities are always clean and very user friendly. More

Service Work done in time stated. No problems. Part of regular lease service. Appointment time 7:20. Arrived a few minutes late but waited at least 15 minutes Work done in time stated. No problems. Part of regular lease service. Appointment time 7:20. Arrived a few minutes late but waited at least 15 minutes until representative spoke to me. More

Unprofessional Service Advisers and Faulty Work On Friday 8/9 I brought my Toyota Sequoia to Ed Morse Toyota for service. I requested an oil change, tire rotation, and also identified a concern that On Friday 8/9 I brought my Toyota Sequoia to Ed Morse Toyota for service. I requested an oil change, tire rotation, and also identified a concern that the roof was leaking from the roof antenna. Upon checking in with a service adviser, Scott, he asked if I had been to that dealer before. As he searched his computer looking for my vehicle’s history, he read a name in a way/manner that did not sound like my name (it was about 730AM and we both could’ve been dusting off the cobwebs). I said “no” as I didn’t recognize the sound that he made and told him my name. His next comment was “Yea that’s what I said - what’d you forget what your name was?” (without a smile or joking). I calmly explained that I couldn’t make out what he said at first and figured he was having a bad morning as he wasn’t making eye contact and was being short with me. Later I would overhear two service advisers discuss how they “don’t talk to Scott” and it became clear my incident was not isolated. By 11AM, I had two missed calls from the same number. Assuming it was Scott, I returned his call and his first greeting was “You know I’ve been trying to call you – called you twice.” There was no joking in the tone. Scott informed me that the repair for the leak in my roof included replacement of the antenna and that the headliner needed to be dropped (a 3 hour operation). The part would be ordered and I could pick up the vehicle around 3pm next day. I approved this work. On Saturday– I called Scott just before noon as I hadn’t heard from him (he mentioned he would be off Saturday after 12). He said the vehicle should be ready around 3pm. I arrived at the dealership at 3pm. After tracking down the vehicle with another rep, Shawn, I was asked to wait another hour – no big deal. Around 4pm, my vehicle was ready. Before driving away, I stood on the running board of the vehicle to inspect the repair. I noticed roughly a 1/4" gap in the forward edge of the antenna between the antenna gasket and the roof of the vehicle. This was a large gap and I was very concerned that the repair wouldn’t hold up and would still leak. I brought Shawn over to see this gap. Shawn assured me that the "seal is inside the antenna" and that he's sure that it was fixed and “sealed from the inside.” I explained my concerns again. Shawn quickly replied “Our work is guaranteed, this technician is one of my best– certified technicians – we rarely have work come back.” The tone of this assertion was “we know what we’re doing, you don’t, just leave”. I figured this was the extent of customer service for this issue so I drove home. As soon as I got home, I ran a simple test by pouring water near the antenna on the hood. The vehicle still leaks through the passenger side seat belt port, which is where it leaked before the requested repair. Further all items in the back of the vehicle looked like they were in the exact same configuration as when I dropped the vehicle off which indicated to me that the headliner was not dropped. I immediately called Shawn and told him that the antenna still leaks. I told Shawn I wanted a refund of just this portion of the work (the antenna “repair”). He said “yes” to this but that it could not be completed until Monday. We agreed the refund could be done Monday by noon. I immediately followed up this conversation with Shawn with an email and an agreement that if I received the refund for the antenna “repair” by 1200 noon Monday, I would drop the issue. A refund wasn’t received. Scott did text me at 11:59AM, from a number I didn’t recognize, without introducing himself with the same short and discourteous attitude. He had no apologies for the situation, no common courtesies and he said I have to bring it back in for another diagnosis to be considered for a refund. I requested to Scott to have the Service Manager call me. I never got a call today from anyone. I will not be back to Ed Morse. More

Awesome! The man was very nice, and went straight to the point. And I was provided for in the time limit they said I would be there for. :) The man was very nice, and went straight to the point. And I was provided for in the time limit they said I would be there for. :) More

happy ending happy to learn that expensive repair was covered (hybrid issue) even though my vehicle is 6 years was informed by the service manager that the part a happy to learn that expensive repair was covered (hybrid issue) even though my vehicle is 6 years was informed by the service manager that the part alone would have cost me in excess of $2,000.00 More

Service done Right!!! Got my appointment on line with my service advisor, Robert Amato, as soon as I arrived Robert walked over to me and started to service appointment. He Got my appointment on line with my service advisor, Robert Amato, as soon as I arrived Robert walked over to me and started to service appointment. He handled everything quick and got me back on the road quick. More