Ed Morse Delray Toyota - Service Center

Unacceptable service agent. Brought car in for first service. Should have taken 1-1.5 hours max. After sitting in the waiting room for 3 hours I went in to ask why it was taking Brought car in for first service. Should have taken 1-1.5 hours max. After sitting in the waiting room for 3 hours I went in to ask why it was taking so long? Robert Amato told me he just got the paperwork and to come sign off. Didn't review the paperwork, almost pushing me out the door. When I arrived home there was a voicemail on my phone from R. Amato informing me the car was done. He left it 2 hours prior to my inquiry. So...he lied about the car just being done. Unacceptable!!! I have been with Toyota since 1991 and this is the first time I've had a negative experience. More

Quality service and repair The service rep gave me close estimates and options for repairs. I was kept informed of pricing and timeframes for repair during the inspection proces The service rep gave me close estimates and options for repairs. I was kept informed of pricing and timeframes for repair during the inspection process. The final outcome was very satisfactory. More

Car was picked up at my home and taken to Ed Morse in Delray Beach for routine servicing. Car then returned to me in a very reasonable amount of time. Excellent service, especially in these trying time Delray Beach for routine servicing. Car then returned to me in a very reasonable amount of time. Excellent service, especially in these trying times. More

Seamless service as always. Brenna is awesome once again. One of her colleagues also was very helpful when I first arrived. His name escapes me at the moment, but he was there early morning when I arrived at One of her colleagues also was very helpful when I first arrived. His name escapes me at the moment, but he was there early morning when I arrived at 7 for my appointment and quoted me an accurate wait time. Both him and Brenna were great. More

Efficient service with good COVID precautions I had a routine maintenance visit that was easy to schedule, took 90 minutes, as promised and I was out of there. There was good sensitivity about ma I had a routine maintenance visit that was easy to schedule, took 90 minutes, as promised and I was out of there. There was good sensitivity about masks and social distancing. More

Radiator leaking after cooling system serviced.no prior leak I bought my 2004 Camry from Ed Morse and have had it serviced exclusively by Ed Morse since purchased with the exception of battery replacement. My c I bought my 2004 Camry from Ed Morse and have had it serviced exclusively by Ed Morse since purchased with the exception of battery replacement. My car was serviced there 5/7/20 and the service representative suggested that my cooling system be serviced since it was dirty and he did not want the car to overheat. I agreed. They kept the vehicle overnight from about 10am to 11am the next day. After driving for the first time post repair, pink fluid (radiator) fluid was splashing out on the ground, also a razor blade was left on top of the engine, the hose that connects to the air filter was not attached and a hose clamp was loose. I called the service dept and have not received a callback. The customer relations director called after I left a negative survey review, she offered to Bring the car back to correct the issue. Delray Toyota has had my car for over 24 hours, no service manager has called to tell me why the radiator leaked post repair or give me the status of the vehicle. I have spoken with the customer relations director 2 times today and left 2 messages asking that my vehicle be returned to me so I can get it repaired correctly. She does not know the status of the vehicle because the service manager has not communicated with her. This is the second negative post repair issue I have had with Delray Toyota. Last year a power steering leak was “repaired” and post repair the power steering leak was major, much worse. I was told that it was another hose or gasket. I do not trust Ed Morse Delray Toyota with my car anymore. The technician who worked on my car either didn’t know the product, did a poor assessment, did no post repair check or doesn’t care. I am still waiting for my car to be returned to me and I have no information as to what was or wasn’t done. More

My car’s AC was not working. A representative checked my car and I was told that to fix the AC would cost me over $2,000 and another problem that I supposedly had would cost over another $2,000. I drove my car and I was told that to fix the AC would cost me over $2,000 and another problem that I supposedly had would cost over another $2,000. I drove my car to a friend’s mechanic who told me that my AC just needed more freon. The cost for this was $100. I am very disappointed with Ed Morse Toyota and I will think twice before going there again. More

Kailey Anderson is wonderful. I will continue to come here for regular scheduled maintenance on my car because of her. Thanks again for always making this a pleasurable experience. here for regular scheduled maintenance on my car because of her. Thanks again for always making this a pleasurable experience. More

Needed a light reattached Thought I might need a new genuine Toyota part— but the service department was able to put the light back together and saves me lots of money. Very ho Thought I might need a new genuine Toyota part— but the service department was able to put the light back together and saves me lots of money. Very honest!! More