Ed Morse Delray Toyota - Service Center

On November 13 I visited Ed Morse Toyota to have a leaking rear shock checked out. The service department confirmed the shock was leaking, that they needed to order the replacement part (s) and that leaking rear shock checked out. The service department confirmed the shock was leaking, that they needed to order the replacement part (s) and that the car was still under warranty. When I didn’t hear anything back I called on Monday Nov. 18 to see if the part had arrived and if so, to schedule an appointment. I was given an appointment for Nov 20. On Nov 20, I arrived 15 minutes early for the appointment, was checked in and told it would take a solid two hours to perform the repair. No problem since I had already researched the typical time it takes for a “skilled” mechanic to remove an old shock, install a new one and to adjust the suspension. Three hours later I checked on the status and was told it was nearly completed but that they needed another half hour to check everything out. No problem. An hour and a half later I was told they had ordered the wrong part, my car was “disassembled” and I would need to use their loaner car service. Now, a day later, I’ve had to call and see if there is any update on my cars status. So far NO RESPONSE! Since I don’t feel comfortable driving a loaner car to Virginia to see my family for Thanksgiving, I guess I will be stuck here. I understand delays and unforeseen circumstances but the lack of communication from Ed Morse Toyota is inexcusable. No way to treat an 80 year old Viet Nam veteran!! More

They say a lot of benefits when they sell the car but then after you have to pay and that’s it!! Happens 3x with me there in 1,5 years . then after you have to pay and that’s it!! Happens 3x with me there in 1,5 years . More

Everyone goes out of their way to be helpful. Gary, in the parts shop, not only found me the right charging cord for my phone in the car, but showed me how to hook it up. Daniel, one of the serv Gary, in the parts shop, not only found me the right charging cord for my phone in the car, but showed me how to hook it up. Daniel, one of the service people checked on the car, made sure everything was done and was the person who took me to the parts shop and made sure I was taken care of. More

There is a big sign on the dealership floor "We honor all competors coupons" That's false or incomplete advertising. I presented a 50% coupon for an oil change and they started making all kinds of conce all competors coupons" That's false or incomplete advertising. I presented a 50% coupon for an oil change and they started making all kinds of concessions. It needs to be from another dealership, it has to be a certain kind of oil, etc. I advised the advisor that they need to update their signs. More

Jordan consistently goes above and beyond to help his customers. His attention to detail creates long-lasting customer relationships—ones that will lead to multiple sales. customers. His attention to detail creates long-lasting customer relationships—ones that will lead to multiple sales. More

Jordan King was my salesman…he was very good…helped me a lot! He showed me a car that and spent some time with me to explain things..I ended up buying the vehicle with no intention of purchasing at that tim lot! He showed me a car that and spent some time with me to explain things..I ended up buying the vehicle with no intention of purchasing at that time…I was not pleased with the previous salesman I have had ..Jordan has been the best I have had with Toyota!! More

I have purchased 7 vehicles from this dealership in the past 15 years, this was my best experience overall. Luke was Up front, honest and low pressure. Finance was the same. Love my new Tundra. past 15 years, this was my best experience overall. Luke was Up front, honest and low pressure. Finance was the same. Love my new Tundra. More

Frank Rojas was great . I wasn’t planning on buying new car . He made it easy I wasn’t planning on buying new car . He made it easy More

There very professional and experienced in what there doing they answered all my questions and were very timely doing they answered all my questions and were very timely More