Ed Morse Cadillac of Delray Beach - Service Center

i was told it would take 1 hour and that is what it took I was completely satisfied, my service advisor Jo Ellen told me it would take about 1 hour and that is just what it took my car came out washed and r I was completely satisfied, my service advisor Jo Ellen told me it would take about 1 hour and that is just what it took my car came out washed and ready to go. More

Best service Called mike for service on my 2013 cts. Spencer was at my house within 20 minutes to replace a dead battery. Very efficient and courteous , both mike Called mike for service on my 2013 cts. Spencer was at my house within 20 minutes to replace a dead battery. Very efficient and courteous , both mike and spencer. You shouldn't buy a Cadillac from any other dealer. I've owned many many vechikes and dealt with multiple dealerships. By far my fave. Bob Mooney More

Stay away from Ed Morse service and JoEllen Took our Cadillac Escalade in for service on an intermittent electrical problem. JoEllen was our service adviser and was the absolute worst. Commun Took our Cadillac Escalade in for service on an intermittent electrical problem. JoEllen was our service adviser and was the absolute worst. Communication - she told me no less than 3 times during the service that she would call at a defined time. Each time she failed to call as promised. Call the office and they have no idea whether she is in or out. Service - 3 days to look at my truck and at the end they only spent 2 hours on it and failed to find a problem. I took the vehicle home and had the problem occur the next day. I have purchased an Escalade and brought my vehicle in for service twice and each experience has been poor at best. I will not go back to Ed Morse or ever use JoEllen as a service adviser. I gave them a 1 star because 0 isn't an option More

They Really Came Through.. My car was fixed in good time. The coordination with the insurance company was smooth. My representative was efficient and kept her word on anything s My car was fixed in good time. The coordination with the insurance company was smooth. My representative was efficient and kept her word on anything she stated to me. I really appreciated that. My car is in good working order. More

Excellent customer service Called Ed Morse roadside service from my home at night to help with a tire I was afraid was flat. Within 20 minutes Jeff was here putting air in tire. Called Ed Morse roadside service from my home at night to help with a tire I was afraid was flat. Within 20 minutes Jeff was here putting air in tire. He advised us to call him in morning if it was flat again. 6:30 am next morning we called him, he again came over filled it with air and followed behind us to get car and us safely to dealership. Professional, caring, great roadside as well as dealership help to solve our problem. More

Geico claim repair Rosa took care of me from the moment I got there. She was not only attentive and helpful, but also kept me informed of the progress of the repairs. Rosa took care of me from the moment I got there. She was not only attentive and helpful, but also kept me informed of the progress of the repairs. All in all, a convenient and great experience. To top it off, they cleaned, waxed and vacuumed my car!! Thank you Rosa! More

Joellen is amazing Joellen has provided amazing customer service and handles anything that I need help with not only promptly, but happily. Makes you feel extremely comf Joellen has provided amazing customer service and handles anything that I need help with not only promptly, but happily. Makes you feel extremely comfortable with anything that a car owner might need assistance with. More

Last month I had an accident.. My insurance company is Gieco and from the first phone call to them, through picking up the car this week, my experiences (Gieco-Enterprise-Ed Morse) My insurance company is Gieco and from the first phone call to them, through picking up the car this week, my experiences (Gieco-Enterprise-Ed Morse) have been wonderful Rosa Cattaneo at Ed Morse Collision Center did an amazing job of making sure everything I needed to keep my life running smoothly without my own car worked. Because I had several trips planned I had to rent cars and then return them and rent again. Rosa made sure that I got back and forth from the dealership quickly and comfortably. She was pleasant, efficient and delightful to deal with. It was obvious to me (and I teach "Exquisite Customer Care" that this woman really truly cares about her customers and the distress they feel after an accident. She gets an A++ Thank you! More

Excellent- Quality Customer Service I want to Compliment Ed Morse of Delray, for the quality service, professional interaction and follow up on my recent visit to the dealership. Gary I want to Compliment Ed Morse of Delray, for the quality service, professional interaction and follow up on my recent visit to the dealership. Gary Frommelt was the service consultant during my most recent trip and handled my service needs in a very customer friendly and professional manner. High Quality - Customer service is hard to find these days and Gary is the perfect example of a job Well Done. I will be back to your dealership for all my future needs. Respectfully submitted - a very satisfied customer ! More

A pleasant surprise JoEllen was great - very pleased and will be back. Nice to know my selling dealer and lack of availability is not my only option. Thanks Ed Morse Cadi JoEllen was great - very pleased and will be back. Nice to know my selling dealer and lack of availability is not my only option. Thanks Ed Morse Cadillac of Delray! More