Ed Morse Cadillac of Delray Beach - Service Center

Exeeded my expectations I called Ed Morse on 7/24/18 and spoke to Kasey Salman a service advisor about a problem that I was having with my Cue touch screen. I was prepared to I called Ed Morse on 7/24/18 and spoke to Kasey Salman a service advisor about a problem that I was having with my Cue touch screen. I was prepared to pay the cost of replacing the unit because it was out of warranty. Ed asked if I could bring the car in and he would see if GM would give me a discount on the repair of the unit. I brought the car to Ed and sure enough he was able to get me a huge discount. Ed told me he had to order the part and it would be in the next day and that he would call me when it came in. Sure enough the very next day Ed called and said the part was in and if I want to bring the car right in he would see that it was fixed in an 1 1/2 hours. I brought the car right in and it was fixed within an hour and it turned out less money than Ed said it would be, that's how they exceeded my expectation. Great experience, honest people!!! More

6 month service My experience as it has been for @7 years was excellent. My service rep KD was on top of all things needed and questions. It is the customer service I My experience as it has been for @7 years was excellent. My service rep KD was on top of all things needed and questions. It is the customer service I have come accustomed to with Ed Morse Cadillac. More

Good experience Overall, good experience! Went in for a regular service check-up. Took about an hour and a half for oil change, tire rotation and cursory car wash Overall, good experience! Went in for a regular service check-up. Took about an hour and a half for oil change, tire rotation and cursory car wash More

Drivers seat lateral movement and clicking noise. I returned to this dealership for one reason only, Service Advisor and friend Kasim “ KC “ Salman. I used to take my corvette to Lou Bachrodt Chevrole I returned to this dealership for one reason only, Service Advisor and friend Kasim “ KC “ Salman. I used to take my corvette to Lou Bachrodt Chevrolet where KC worked and then my first Escalade since most of the local Cadillac dealerships routinely fell way short on the service they provided. This seat issue on my current Escalade was clicking when I drove it out of the showroom in July 2016. After several visits to the local dealerships and no resolution I decided to finish out the lease with the clicking sound. Then KC took a position at Ed Morse of Delray and now my seat is fixed. The tech that replaced the seat parts was named Gary and he did a great job in really making an effort to see that the repair was done right. More

They treated me better than the dealer I purchased the car f Fast, accommodating, found me a loaner even though I did not reserve one. Bought my CTS in New York, Live in Florida now, Kasey went out of his way t Fast, accommodating, found me a loaner even though I did not reserve one. Bought my CTS in New York, Live in Florida now, Kasey went out of his way to get my service done. I found a new home. More

Cadillac was serviced today Service was excellent on all levels. My Cadillac xts was serviced today. Staff was curteous, skillful and work was completed in a timely manner. Thank Service was excellent on all levels. My Cadillac xts was serviced today. Staff was curteous, skillful and work was completed in a timely manner. Thanks More

Above and beyond I have had the pleasure of working with Murray Bruner for almost 5 years now on 2 Cadillacs, I really appreciate how he takes his time to explain all I have had the pleasure of working with Murray Bruner for almost 5 years now on 2 Cadillacs, I really appreciate how he takes his time to explain all service aspects/options in detail. My greatest concern when it comes to maintenance and repairs is always "how much is this going to cost?" as I am not independently wealthy and one of my greatest expenses is my auto. This is where I feel Murray has continued to go above and beyond for me in how he breaks down all aspects of the service in a logical manner all while keeping my best interest in mind throughout the process. In regards to the rest of the crew - I have always been happy with their service. They are very professional and efficient. More

Great experience I am very happy with this dealership and the service department. Marcos Santana in the service department is very professional and courteous. Their I am very happy with this dealership and the service department. Marcos Santana in the service department is very professional and courteous. Their work is always excellent. More

Honest, Knowledgeable and Dependable Since moving to the area in 2015, I have taken my CTS to Garry Frommelt for service. He has always been very knowledgeable and dependable, but what I Since moving to the area in 2015, I have taken my CTS to Garry Frommelt for service. He has always been very knowledgeable and dependable, but what I appreciate most about him is that he is honest. He will not only tell me when I need service, but he will also tell me when I don't need the service. In over 30 years of having cars serviced, I have not met another Service Advisor who would tell me if my car didn't need service. THANK YOU, GARRY! More

Great Service Service department is top notch. I've been going there for several years and always received excellent service. This last time I actually had a probl Service department is top notch. I've been going there for several years and always received excellent service. This last time I actually had a problem that didn't show up when I got there but they dug in and found the problem and fixed it. Mike Beas did a great job making sure my problem was fixed. More