Ed Morse Cadillac of Delray Beach

Looking for a new car? Ed Morse Cadillac is the place to go. Alan Berkowitz will assure you that you are in the right place at the right time! Without pressure, and after Ed Morse Cadillac is the place to go. Alan Berkowitz will assure you that you are in the right place at the right time! Without pressure, and after listening to what I was looking for, Alan showed me what I was looking for!! What a great experience! I am thrilled to own, finally, a CADILLAC!! More

I had not purchased an American car in over 40 years until last September (2024) when I decided to buy and American made car for a few reasons. To support an American manufacturer and frankly, because t until last September (2024) when I decided to buy and American made car for a few reasons. To support an American manufacturer and frankly, because the leasing costs of BMW and Mercedes went through the roof. I decided on the iconic American brand of Cadillac and purchased a CT-5. Loved the car, love the price and the performance for bout 9 months. A couple of weeks ago it started bucking, almost stalling when idling. I brought it in for service last Thursday and, as usual, the promised loaner was not available at Ed Morse Cadillac Delray where I purchased it. They offered me a paid-for Toyota from Enterprise which I declined and opted for an Uber ride home. This morning I received an email from the service department that the entire engine has to be replaced. Why not, with 7,900 miles it's probably time, right? When I asked how long it is going to take before I get my car back, I was told, "Usually takes about six weeks, but let's wait and see." I said okay, I want to pickup a CADILLAC loaner. Oh no, we will TRY to get you an Enterprise car, we can't tie-up a Cadillac loaner for that long. Really????? I bought a new Cadillac and now with 7,900 miles, barely 10 months old, needs a new engine and I can't even get a Cadillac loaner. As if the situation is not frustrating enough, the arrogance and the attitude that the General Manager of the dealership and the service coordinator are doing me a favor is insufferable. Cadillac and Ed Morse should be ashamed of the product and customer service provided. The only reason I gave them one star is because ZERO is not a choice. More

Ask for Alan Berkowitz! He’s the best! Super knowledgeable and fun to work with. The managers Luis and Billy, and finance mgr. Roger made the process super smooth and treate He’s the best! Super knowledgeable and fun to work with. The managers Luis and Billy, and finance mgr. Roger made the process super smooth and treated us great. Love our second Lyriq. 10/10 More

Thank you guys for this Awesome day . Im very happy about this dream . Thank you so much . Im very happy about this dream . Thank you so much . More

Dealing with Chris was an absolute pleasure and so easy it was the easiest sale I have ever made I highly recommend anyone who is looking to purchase a vehicle it was the easiest sale I have ever made I highly recommend anyone who is looking to purchase a vehicle More

I bought a couple high end Cadillacs here and even though the management was good the service advisor David Silverman kills this dealership. This advisor never answers his phone or returns emails unless you the management was good the service advisor David Silverman kills this dealership. This advisor never answers his phone or returns emails unless you complain to management then he responds in emails with very short and abrupt responses. Example. I received an email with only the words “Ready”. When I ask was everything repaired I get a short response of “ I’ll speak to you when you pick up the car”. So I go to pick up the car and a few things were not repaired and I’m missing one of my key fobs. After arguing that I gave addl key fobs to his manager he called me a liar in front of other customers. Degrading me in front of other customers because he was too lazy to contact his boss who later called me on the phone to tell me he has it and I should come back to pick it up. Do I get an apology from Mr David Silverman? Not a chance. Will I ever bring my car back to this dealership? As long as David Silverman is the advisor for the EV’s then no I would not go back nor will I purchase another vehicle at ED Morse Delray Cadillac. Maybe after this review his manager will contact me about my many issues with this advisor. I will say the manager I have dealt with Armando has been very pleasant. UPDATE: 7/15/2025 A few days after I posted this review I received a phone call from Armondo one of the managers from Edmorse Delray Cadillac and he wanted to discuss my issue with the Service Advisor. I told him an apology would be nice from David Silverman who is the service Advisor. Later that day Armondo called me back with Mr Silverman in his office and he did offer his apology for his behavior. I did accept his apology and told the manager in the future I would prefer another advisor for future visits and he agreed. More

Chris was great! Finally got my mom car as a mama of 3 I needed a bigger car! Finally got my mom car as a mama of 3 I needed a bigger car! More

This transaction was extremely smooth and easy. It was not like that at a previous time and I was apprehensive to come back to Ed Morse, but Chris Trombley and his team made the experience nice and It was not like that at a previous time and I was apprehensive to come back to Ed Morse, but Chris Trombley and his team made the experience nice and streamline. More

Great Salesman! Quick turnaround processing paperwork! Good interest rates! Looking forward to the next purchase! Quick turnaround processing paperwork! Good interest rates! Looking forward to the next purchase! More

Chris Trombley and the entire team are real professionals. Wonderful experience ! WOULD RECOMMEND THEM TO FRIENDS AND FAMILY. professionals. Wonderful experience ! WOULD RECOMMEND THEM TO FRIENDS AND FAMILY. More