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Ed Martin Nissan - Service Center

Indianapolis, IN

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19 Reviews

19 Reviews of Ed Martin Nissan - Service Center

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August 19, 2024

Had a great experience pitching my third car with the help of Ken. Always a great experience. More

by Holliemuzik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Clouse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Copley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2024 -

Ed Martin Nissan responded

Thank you, Hollie! We appreciate you choosing Ed Martin Nissan for your service work!

September 14, 2023

He understood what I wanted he was very professional explain to me everything about the vehicle and was very kind he also was very sweet to my granddaughter would like for him to be my salesman when the More

by sandra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Clouse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Copley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2023 -

Ed Martin Nissan responded

Thank you for your business, we are delighted to have been able to provide you with such a positive experience. If you ever need any further assistance or have questions in the future, don't hesitate to reach out.

September 28, 2022

Caleb has been amazing to work with! ! He has been responsive, knowledgeable, and courteous throughout the whole process!! We will definitely recommend Ed Martin to others!!! More

by M_steinwedel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Estrada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caleb Raymer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2022 -

Ed Martin Nissan responded

Thank you so much! We truly appreciate your business and your 5-star review of Caleb and our dealership service team!

September 15, 2022

I have purchased 3 vehicles now from this Nissan Dealership. Everyone from sales to service at this dealership deserves 5 stars. Recommend the dealership to everyone. More

by Kjenkins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Estrada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Copley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Upham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2022 -

Ed Martin Nissan responded

Thank you for your loyalty, continued business, and your 5-star review of Ken and our dealership team. We look forward to working with you for many years to come!

September 15, 2022

Ken was very nice, knowledgeable, helpful, respectful, kind. Very good to talk to. Will call for future needs More

by Kjenkins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Estrada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Copley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2022 -

Ed Martin Nissan responded

Thank you so much! We truly appreciate your business!

July 05, 2022

Made an appt. a month I advance. Drop the car off and it took two weeks to look at it. They did a visual inspection and didn't pull codes. It was a complete waste More

by Patrick Hagerty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Carl
Jul 05, 2022 -

Ed Martin Nissan responded

Patrick; Sorry for the inconvenience of the delay. Indeed, your advisor should have been communicating with you. I will contact you at the telephone # on file to discuss the recommendations and again apologize for the delay in diagnosis. Sincerely, PJ Wilson, Service Manager

March 06, 2022

Excellent service takes time to make sure your happy. Always willing to go the extra mile to accommodate you. More

by craigrcordi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Clouse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Copley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mason Perryman
Mar 06, 2022 -

Ed Martin Nissan responded

Thank you so much, Craig! We truly appreciate your business and look forward to working with you for many years to come!

December 02, 2021

The caring actions of the staff was very good and supportive. They were all the best! More

by richard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Copley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2021 -

Ed Martin Nissan responded

Thank you so much! We appreciate your business and your review. Enjoy your new vehicle!

August 27, 2021

This dealership, and dealer was extremely helpful with what I wanted, and provided me with patience, knowledge, and the financing needed to get me in the car I wanted. More

by saved121599Beverly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Clouse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Copley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Oberst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2021 -

Ed Martin Nissan responded

Thank you so much, Beverly! We truly appreciate your business and your review of our team and dealership. Enjoy your new vehicle!

October 27, 2020

I want for my 1st oil change and had the check my back up camera cross traffic warning not working. Plus, I ask for a car wash. All of this took over 3.5 hours. Too long of a wait. More

by Stu Zook
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Worden
Nov 08, 2020 -

Ed Martin Nissan responded

Stu; Customer satisfaction is a priority at Ed Martin. Our sincerest apologies for the subpar service. Please call either of us at 317-359-9231 so we can address the issues. Sincerely, Matt Steinbrink, General Manager PJ Wilson, Service Manager.

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