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Ed Martin Chrysler Dodge Jeep Ram - Service Center

Anderson, IN

3.6
25 Reviews

25 Reviews of Ed Martin Chrysler Dodge Jeep Ram - Service Center

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August 14, 2023

Mason was awesome! He answered all my questions and was very professional and helpful. I would highly recommend him! More

by Mricke1
Recommend Dealer
Yes
Employees Worked With
Mason Meranda
Aug 14, 2023 -

Ed Martin Chrysler Dodge Jeep Ram responded

Thank you for choosing Ed Martin Chrysler Dodge Jeep Ram for your vehicle's service! We truly appreciate your business!

January 01, 2023

I have bought several vehicles at EdMartin and it’s the only place I shop. This is the first used vehicle that I have bought and it was to nice to turn down. I would love to have bought a new truck but I r More

by dunsmore24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Diehl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robin Hines, Juan Cruz, Robin Hines
Jan 01, 2023 -

Ed Martin Chrysler Dodge Jeep Ram responded

Thank you so much! We truly appreciate your loyalty and continued business. Enjoy your beautiful Chrysler and have a happy New Year!

September 23, 2022

Chris has been very helpful over the phone. He has gone above and beyond. If I decide to get a new Jeep/Dodge/Ram Vehicle it will be because of the level of effort Chris has put in. More

by jczankl
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Gross
Sep 23, 2022 -

Ed Martin Chrysler Dodge Jeep Ram responded

Thank you so much for your wonderful review of Chris and our dealership. We truly appreciate your business!

August 22, 2022

Joker and dell know how to clean a car! Gets it done on time and ready to drive down the road! Parts was quick and easy too when keith helped me get a key made! More

by Jjbeans
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Heckman
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Dillon, Mondell Carter
Aug 22, 2022 -

Ed Martin Chrysler Dodge Jeep Ram responded

Thank you so much for your business and your wonderful review of our service team!

August 15, 2022

Ed Martin Anderson sales department has been great to work with. Service department seems to struggle with being female friendly. I felt as though I was bothering them to fix my jeep. Couldn’t get answ More

by ckallender
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mason Meranda
Aug 15, 2022 -

Ed Martin Chrysler Dodge Jeep Ram responded

Thank you for your honest feedback. Our goal is always 5-star service, we are so sorry you did not receive that from our service department. A team member will reach out to you tomorrow.

August 11, 2022

Outstanding customer service from a great group of people! Mason was extremely helpful, answering any and all questions I had. Would definitely recommend! More

by ljmalone21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Dillon, Mason Meranda
Aug 11, 2022 -

Ed Martin Chrysler Dodge Jeep Ram responded

Thank you for your business, we truly appreciate it!

July 23, 2022

Bought a set of tires for my truck from the dealership. They were never balanced properly. Took it back for a balance and rotate. The tires were worse than before. Called back and was told by a Service More

by Jwande
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Not listed
Jul 23, 2022 -

Ed Martin Chrysler Dodge Jeep Ram responded

We are so very sorry. Please reach out to our General Manager Brian Burke. He would like to arrange a time to pick up your vehicle and leave a loaner so we can repair your vehicle. Thank you. Bburke@edmartin.com

Jul 26, 2022 -

Jwande responded

See? That’s the problem. Why should I reach out? It’s on you. And if you can’t do something as simple as balance tires, why would I let you have my vehicle again? I already had it fixed in 30 minutes somewhere else.

November 09, 2021

good work thanks foe all you guys do to help us stay on the road. More

by tclayton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Frazier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2021 -

Ed Martin Chrysler Dodge Jeep Ram responded

Thank you so much! We truly appreciate your business and your review of our dealership team!

July 03, 2021

Wanted to leave my thanks to the Service team for truly Customer First Service. I was 2 hours from home with an overheating transmission. I asked to have the fill level checked and within about 15 minute More

by Jon S.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terribly sorry I forgot names, but sevice manager and technician
Jul 03, 2021 -

Ed Martin Chrysler Dodge Jeep Ram responded

Thank you so much for your review of our dealership service team, Jon! We truly appreciate it! Have a great summer!

January 20, 2021

I was in today for some service work and to have some recalls done on my 2015 Dodge Ram 1500 Eco Diesel. This was by far the best experience I have ever had with a car dealership. They ordered the parts More

by Jason G.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Burke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jordan Stenke
Jan 20, 2021 -

Ed Martin Chrysler Dodge Jeep Ram responded

Thank you for the wonderful review of Jordan and our service and sales teams! We truly appreciate your business and look forward to working with you for many years to come. Happy New Year!