Ed Martin Buick GMC - Service Center

Unscheduled service. I experienced some challenges with my vehicle during the weekend. I decided to just drop my vehicle off at the night drop box. I received a call pr I experienced some challenges with my vehicle during the weekend. I decided to just drop my vehicle off at the night drop box. I received a call promptly the next morning. The staff was able to assess the problem with my truck and did their best to work it into the schedule as gaps appeared. End result was a thorough analysis of the problem an excellent service was performed. More

Warranty service My car died in the Sam's parking lot, only two miles away from your dealership. Since my husband was able to pick me up, I called ahead and talked wi My car died in the Sam's parking lot, only two miles away from your dealership. Since my husband was able to pick me up, I called ahead and talked with Amy - she said it was OK for the tow truck to bring in my car, and that she'd call as soon as they knew what the trouble was. Next morning, heard from Amy that the problem was covered under my power train warranty. Work completed quickly and at no cost. Thanks Amy! More

The customer service is always outstanding The staff is always friendly and professional. I have never had a bad experience. I did schedule service on line to save a phone call. However I ne The staff is always friendly and professional. I have never had a bad experience. I did schedule service on line to save a phone call. However I never received a phone call as it stated so I called the day before and I didn't have an appointment and they were full. They did work me in the following day at the end of the day. I will always call to make my appointments. More

Good Job Amy always does a good job. She is on time most important for my business schedule I have never called for an apt and found it too busy to take ca Amy always does a good job. She is on time most important for my business schedule I have never called for an apt and found it too busy to take care of me at Ed Martins More

Estimate for Damage Repair I requested an estimate for repair of damage to the back floor of my Lucerne. Lady waiting on me was very courteous and the estimate took less time I requested an estimate for repair of damage to the back floor of my Lucerne. Lady waiting on me was very courteous and the estimate took less time then she estimated. Excellent! More

Service at Ed Martin GMC Always have an excellent experience at Ed Martin GMC Service Dept. Thanks for taking care of us for all our service needs - you make it a pleasure! Always have an excellent experience at Ed Martin GMC Service Dept. Thanks for taking care of us for all our service needs - you make it a pleasure! More

Great service every time. Service was performed as expected and the people were friendly. I wI'll be taking my Buick back for future service. every time. Service was performed as expected and the people were friendly. I wI'll be taking my Buick back for future service. More

Scheduled Service Made appointment for scheduled service. Diane the service professional was great. She arranged for transportation to work, called me when the vehicle Made appointment for scheduled service. Diane the service professional was great. She arranged for transportation to work, called me when the vehicle was ready and arranged for me to be picked up as well. More

Vehicle Service The customer service was great, the employees were friently, and my vehicle was complete in a timely manner. I will continue to use this dealership in The customer service was great, the employees were friently, and my vehicle was complete in a timely manner. I will continue to use this dealership in the future. More

A positive ex My experiences with Ed Martin's service team has always been very positive. The service team is very courtesy and professional. It is always a pleasan My experiences with Ed Martin's service team has always been very positive. The service team is very courtesy and professional. It is always a pleasant to come to the dealership and when I am ready to purchase a new vehicle Ed Martin is my first choice. More