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Ed Martin Buick GMC - Service Center
Carmel, IN
61 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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61 Reviews of Ed Martin Buick GMC - Service Center
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May 17, 2020
JUST GREAT Carol went above and beyond to make sure that I received the best of service on my 2014 Lacrosse when it was not starting correctly. Carol went above and beyond to make sure that I received the best of service on my 2014 Lacrosse when it was not starting correctly. More
by ldpitman
Employees Worked With
Carol Mooney
March 12, 2020
Great service! Kaity is very professional and took great care of me. I will certainly request her assistance should I ever need to bring my vehicle in for service i Kaity is very professional and took great care of me. I will certainly request her assistance should I ever need to bring my vehicle in for service in the future! More
by kaboom87
Employees Worked With
Kaity Roberts
February 01, 2020
Carol provides top notch service! Carol went above and beyond to take care of our family when our car was needing work for over two weeks. We have 3 kids all in car seats and we needed Carol went above and beyond to take care of our family when our car was needing work for over two weeks. We have 3 kids all in car seats and we needed a loaner because my husband travels for work. There are very few loaner cars that can fit 3 car seats and Carol made sure we had one not knowing the fix for our car would take two weeks. This dealership has the best service department and it is the only reason we drive from Noblesville to buy our cars here. Thank you Carol! More
by oayres
Employees Worked With
Carol Mooney
September 23, 2019
Great Service Bought a used vehicle from them had a problem after getting home. They were great about doing the right thing and getting it fixed quickly. A special Bought a used vehicle from them had a problem after getting home. They were great about doing the right thing and getting it fixed quickly. A special thank you to Service Advisor Dan Zettel and to Chris Gilliam for great customer service. When it comes to buying future vehicles we will be back. Thanks for taking care of things the way a dealership should. More
by Cindy S
Employees Worked With
Dan Zettel, Chris Gilliam
July 25, 2019
They were very helpful They have a great line of cars to pick from and Dennis McNamara is a grew salesman makes you feel like you are important to him They have a great line of cars to pick from and Dennis McNamara is a grew salesman makes you feel like you are important to him More
by Shabil123
Employees Worked With
July 14, 2019
Highly recommend!! From the moment I talked with Jon on the phone about my situation to the point of the final paperwork getting signed, I was treated with the utmost re From the moment I talked with Jon on the phone about my situation to the point of the final paperwork getting signed, I was treated with the utmost respect and friendliness I have ever been given at a dealership. I was trying to sell my vehicle to help pay off student loans faster and he walked me through every option that I had and explained what each one would end with. In the end, I decided to just sell instead of trade, and they gave me more than KBB value. I will definitely go back when I am in need of buying another vehicle. More
by Mallory Miles
Employees Worked With
Jon Steele
May 30, 2019
Great Customer Service!!! We've been customers since 2012 when we bought our new car. Since then we have also bout 2 used vehicles. The staff is focused on customer service. We've been customers since 2012 when we bought our new car. Since then we have also bout 2 used vehicles. The staff is focused on customer service. The service department staff if professional and friendly. More
by SRay
May 03, 2019
I wouldn’t go anywhere else Every aspect of my ten year relationship with Ed Martin Buick has been excellent. I leased three La Cross’ from Dennis McNamera—and bought the third o Every aspect of my ten year relationship with Ed Martin Buick has been excellent. I leased three La Cross’ from Dennis McNamera—and bought the third one recently. Dennis stays in touch just the right amount. The Service Department knows my name, welcomes me and finishes on time. I frequently wait for my car in their lovely and comfortable waiting room. I get great value for the price of this relationship. More
by NancyA
November 09, 2018
Service Advisor November 2018 I Had an scheduled service appointment. All of the service advisor's are polite and professional. Amy Rivelli was great. Since I November 2018 I Had an scheduled service appointment. All of the service advisor's are polite and professional. Amy Rivelli was great. Since I have two Acadia's, I plan to shop your dealership when I'm in the market for another GMC. More
by robert3213
Employees Worked With
October 01, 2018
Sold me a lemon Bought a used 2010 GMC Acadia from this dealer last Monday. Noticed that when I hit a bump that the backend fishtails. So Saturday I texted the salesm Bought a used 2010 GMC Acadia from this dealer last Monday. Noticed that when I hit a bump that the backend fishtails. So Saturday I texted the salesman about the issue who refers me to call the service department. They made me an appointment for tonight which is Monday evening (a week since the car left their lot). I was told that to start that my rear struts are leaky and need replaced for $468! They refused to cover the costs of this repair due to me not buying the extended warranty and because this isnt a “safety issue”! My vehicle fishtailing isn’t a “safety issue”?!? They sold me this vehicle with leaky struts and refused to fix the issue! I could understand if it was three months down the road, I wouldn’t expect them to cover the repairs but one week?!? They don’t care about the quality of vehicle they sell as long as they sell them. Horrible dealership and I wouldn’t recommend them to anyone! I will be sharing this with everyone I know and will continue to write reviews of this dealership elsewhere in the hopes that I can save someone else from buying a lemon vehicle from this dealership! More
by Jmille49
Employees Worked With
Service Manager , Dan Zettel, Garrett Siegel, Chris Gilliam
