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Ed Martin Buick GMC - Service Center

Carmel, IN

4.3
61 Reviews

61 Reviews of Ed Martin Buick GMC - Service Center

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October 24, 2024

Tony is the man to see. He has always been extremely reliable, honest and always wants to be sure I go home happy. More

by Rachelle.xxxxxx
Recommend Dealer
Yes
Employees Worked With
Tony Gordon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2024 -

Ed Martin Buick GMC responded

Thank you for your business and kind words! We're glad Tony has consistently provided you with reliable and honest service. Your satisfaction is our priority! 🌟

October 12, 2024

Dealer made everything better! ! Thank you!!i Appreciate your speedy response to my mother’s needs! More

by broadleywest
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 12, 2024 -

Ed Martin Buick GMC responded

You are very welcome. Please reach out if we can be of further assistance.

August 14, 2024

This was the final check on my car and was handled expertly as usual. Dennis is the best salesman ever. More

by Mary-sauer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis , Andrew Dubiel
Aug 14, 2024 -

Ed Martin Buick GMC responded

Thank you for your business and kind review of our service team and dealership!

August 06, 2024

Today is the 1st bad experience I have had with this dealership more than likely due to new service writers…in the last 29 years of always purchasing NEW…never used GM vehicles a loaner vehicle was not More

by m.anders1955
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure of the new guys name, never seen him before
Aug 07, 2024 -

Ed Martin Buick GMC responded

We are sorry that we did not meet your expectations. We do our best to accommodate all of our customers.

Aug 07, 2024 -

m.anders1955 responded

After spending $63,000 for a new 2024 Buick and the service writer tells me I can’t have a loaner vehicle and have to use the shuttle is not acceptable in my eyes…I didn’t ask for the moon just wheels in case of an emergency situation that could arise at my age… I personally want to thank Cathy Cameron who eventually put me in a loaner by the end of the day.

March 27, 2024

Lots of inventory, and very polite. Wants to sell cars. But, turn signal return observed faulty on check ride. Fix lasted one day. Told to bring in. Told not today, come back in on More

by GMC buyer
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bryan Coup
3.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Mclachlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Pier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laurissa Swinford
3.0
This rating includes all reviews, with more weight given to recent reviews.
Casey Price
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Rice
Apr 10, 2024 -

Ed Martin Buick GMC responded

Thank you for your feedback. Our Operations Manager will reach out.

May 02, 2024 -

GMC buyer responded

Dealer did respond to comments and service was completed quickly. UPDATE: when our GM loan paperwork was received, payments were scheduled to begin in May and not July as Dealer’s signed contract stated. Three contacts with Finance Manager, Casey Price, to resolve the issue resulted in no feedback. GM was no better, with two contacts and no response. We started our payments in May. What ever happened to doing what you say you are going to do? Not a good start with this dealership!

March 05, 2024

This dealership has been great to work with. My sales person Arthur has been very helpful through this process. More

by Hope.fretz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arthur-Zarddy Gwion Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2024 -

Ed Martin Buick GMC responded

Your business is greatly appreciated, and we are happy to have you as part of our automotive family. If you ever need assistance or have questions, please don't hesitate to reach out.

October 04, 2023

Great staff, friendly and will do their best to solve your problem to your car. More

by Yesseniagomez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Rice
Oct 04, 2023 -

Ed Martin Buick GMC responded

Thank you so much! We truly appreciate your business and your feedback on Mike and our service team.

May 12, 2023

This is my second purchase with Arthur. He’s excellent what he does now I will say it’s one guy that work there. He’s a total, butt head on the finance and just avoid him as much as possibl More

by Pmforrest65
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Zach Frutiger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Mclachlan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Arthur-Zarddy Gwion Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Casey Price
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Arthur the salesman excellent Arthur the salesman, Mike Rice
May 15, 2023 -

Ed Martin Buick GMC responded

Thank you for your loyalty and continued business. We have shared your concerns with our management team.

August 12, 2021

Lacked professionalism. Very inconsiderate in regards to the time of the costumers, and the attentiveness of promises made for appointments were not as promised or followed through with. HIGHLY Disappointed More

by Disappointed
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Daniel
Aug 13, 2021 -

Ed Martin Buick GMC responded

I am sorry for you dissatisfaction. I would like to discuss the circumstances with you to understand what went wrong. I find no information in your post that assists with determining who you are or how to contact you. Please contact me at 317-872-9896 Sincerely, Jerd Cameron, Service Manager

April 15, 2021

I was having a warranty issue and John was very helpful and went above and beyond what was reasonable in service. I did not buy my car at this location, nor have had any service prior to this issue. After More

by woofie1i
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Zimmerman
Apr 15, 2021 -

Ed Martin Buick GMC responded

Thank you for your review of Jon and our dealership service team! We truly appreciate your business and look forward to working with you for many years to come.

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