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Ed Martin Buick GMC
Carmel, IN
816 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 816 reviews
July 01, 2013
Identified Ed Martin as a Costco dealer when we were initially looking at a new car. We got a prompt response as far as pricing on a new vehicle. We also were able to look at recently used vehicles onli initially looking at a new car. We got a prompt response as far as pricing on a new vehicle. We also were able to look at recently used vehicles online with better descriptions than most other sites. Their online listed pricing was the most competative so we started there. Once at the dealership we got a friendly welcome a great service. There was to pressure to buy new or used. Rich showed us all our options an we were able to get an ever better price. Used car was as described online. Business office made very competative financing. Staff was also great with our two kids. More
by bbenneyworth
Employees Worked With
Richard Santomassino
July 31, 2012
I purchased a pre-owned 2010 Ford Focus in May 2012. I was told that it passed a complete inspection. Two months later I had serious steering problems. Worked with the GM to correct my issues and am now s was told that it passed a complete inspection. Two months later I had serious steering problems. Worked with the GM to correct my issues and am now satisfied with how things were handled. More
by debdell
Employees Worked With
Mr. McCoy
June 03, 2012
Outstanding sales experience with Sam Alexander getting the car I wanted with the options I wanted at the price I needed to have. And continued excellent Service from Diane and Amy, Service Consultants the car I wanted with the options I wanted at the price I needed to have. And continued excellent Service from Diane and Amy, Service Consultants More
by zvillebt
Employees Worked With
Sam Alexander, Sales & Diane, Service Consultant
December 27, 2011
I brought my 2001 GMC Yukon in to get a new tire put on and the oil changed. I also needed the car back that afternoon, which Ed Martin service said they could do. 4 hours after dropping off the Yukon I ge and the oil changed. I also needed the car back that afternoon, which Ed Martin service said they could do. 4 hours after dropping off the Yukon I get a call from a service tech who says I need four new tires (not 1) and there are other service issues - to the tune of $1,900. This was the 2nd time I had brought in the vehicle and was asked to pay double what I thought would be the charge. This time I told them to keep the spare on the vehicle and just change the oil. I took Ed Martin's list of services they wanted to make to another GM dealer whose head service tech told me all of the problems were non-existent and our tires had plenty of tread depth. Total bill - $179.00. Stay away from Ed Martin Buick GMC service as they have a reputation for gouging unknowing customers with inflated and unneeded service bills. More
by quixmundi
Employees Worked With
Service tech and Service Advisor
June 06, 2011
I live in Ohio and purchased a used car from this dealership. Negotiated price and trade over the phone. Picked up the car and left thinking everything was fine. Week and a half later I get a call dealership. Negotiated price and trade over the phone. Picked up the car and left thinking everything was fine. Week and a half later I get a call saying I owe 1700 dollars sales tax that they forgot to figure in as I'm from another state. Refused any compensation and would not let me have my old car back. The sales person was also not upfront about condition of the car. Worst experience I've ever had with a car dealer. Absolutely horrible customer service. Do not recommend. More
by jhearing
Employees Worked With
Matt Stidham
