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Ed Martin Acura - Service Center

Indianapolis, IN

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12 Reviews

12 Reviews of Ed Martin Acura - Service Center

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October 24, 2024

The dealership is good in routine services and maintenance but incapable of diagnosing or fixing unique or rare problems. I have an Acura RDX 2021 and very unpredictably (in true meaning) all the More

by F.a.moayed
Recommend Dealer
No
Employees Worked With
No Particular Individual
Oct 24, 2024 -

Ed Martin Acura responded

Our records show that we haven’t looked at your vehicle for this unpredictable issue since July 2023. Has it just now started again? Is it happening more often or are the lights staying on? We would be happy to look at your RDX if it is currently having issues.

Oct 25, 2024 -

F.a.moayed responded

The problem never went away. It has always been there with the car and occurring unpredictably. I would like to talk directly to the person who is in charge of the service department. I don't believe exchanging messages on this platform is efficient and productive.

August 21, 2023

Made an appointment a month in advance to secure a loaner vehicle because I had to drive 1 1/2 hour for service. Explained my list of concerns to the person making my appointment. I arrived 1 hour early on More

by dpjeff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jason Mattaliano
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : tyler True
Aug 22, 2023 -

Ed Martin Acura responded

The Service Manager and General Manager will review your concerns, and the General Manager will reach out when he returns to the dealership on Wednesday. Thank you. 8/23/2023 - Update. Thank you for taking our call today. We look forward to assisting you.

April 24, 2023

I have been an Ed Martin customer for over 20 years. They continually put the customer first and always strive to meet or exceed expectations. Very friendly knowledgeable team More

by jl1819
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Wickliff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jake Fairbanks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elliot Bramley
Apr 24, 2023 -

Ed Martin Acura responded

Thank you for your loyalty and continued business! We appreciate you and your wonderful review of our service and sales team. We look forward to working with you for many years to come.

August 12, 2022

My husband and have purchased acura's and own two from this dealership. My husband passed away and now I have to get service done there without my husband's assistance. I found Kevin the service guy was a More

by pjones4562
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
kevin in service
Aug 12, 2022 -

Ed Martin Acura responded

Thank you for your feedback. Our service manager tried reaching you. Please give him a call Ed Parker at (317) 706-1928, and he will arrange for transportation. Thank you!

May 17, 2022

The first time I inquired about my extended Zurich Warranty I did not get the answers and support I was expecting. After I contacted the general Mgr, everything changed More

by Erickdrg2001
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Mattaliano
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2022 -

Ed Martin Acura responded

Thank you so much! We truly appreciate your business and your wonderful review of Jason.

March 18, 2020

Horrible service department. horrible customer service Extremely rude service center. Both my husband I talked to 2 separate people within their service department, explained our situation extremely nicel More

by RKSHUI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ed Parker, Nancy Cline
Mar 18, 2020 -

Ed Martin Acura responded

Customer satisfaction is always #1 at Ed Martin. We would like to have the opportunity to discuss your frustrations. Please reach out with contact information to Kcameron@edmartin.com or Dsonneman@edmartin.com. Thank you.

July 31, 2019

Awesome Experience I would recommend Ed Martin to anyone looking to purchase or service a vehicle. The interaction was seamless and timely, meeting and exceeding the exp More

by Clively
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Audrey Green
Sep 17, 2019 -

Ed Martin Acura responded

Thank you so much, we truly appreciate your business!

April 13, 2019

Poor Service I have owned 4 Acuras and have received GREAT service while living in Ft. Wayne IN, and Naperville IL over the years. I have not received professiona More

by Barnhart1979
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dennis Smith- service
Apr 15, 2019 -

Ed Martin Acura responded

Hello; This matter will be investigated right away. In the meantime, please call me on my cell phone at 765-717-2632 to discuss the situation and afford us the opportunity to right our wrong. Thank you! Sincerely, Gabe Greene General Manager Ed Martin Acura 317-706-1925 (Direct) 765-717-2632 (Cell) 317-581-7333 (Fax) ggreene@edmartin.com

October 13, 2018

Excellent sales and service as always No complaints. Have purchased 6 Acura’s since 1987 from Ed Martin Acura. Have never had any issues with sales or service. Would continue purchasing Ac More

by N/A
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bert Rabell
August 28, 2018

Service Beyond Compare I had the unfortunate experience of hitting a pot hole that damaged a wheel and tire. I limped into Ed Martin Acura where they quickly assessed the s More

by jl1819
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luke Kohnen, Gabe Greene
1