Ed Martin Acura

Rip off Finance guy Never ever go there finance guy is a big ripoff never seen a rude guy in my whole life donot know the word customer service all about making big bucks Never ever go there finance guy is a big ripoff never seen a rude guy in my whole life donot know the word customer service all about making big bucks hope that help before buying there More

Great Experience We just got our second car from Ed Martin last weekend. The experience from start to finish was nothing but exceptional. All the staff are friendly an We just got our second car from Ed Martin last weekend. The experience from start to finish was nothing but exceptional. All the staff are friendly and not salesy at all. Negotiationing the price was a smooth process and unlike your typical car buying experience. Their after purchase is top notch as well from our prior Acura purchases. We couldn't recommend buying a car from the enough. More

Emergency Service Driving from Chicago to Indy Saturday our Car started to run rough about 30 minutes outside of Indy. I found a local Acura dealer and the service dept Driving from Chicago to Indy Saturday our Car started to run rough about 30 minutes outside of Indy. I found a local Acura dealer and the service dept was open. We pulled in at lunch time and were met by Joe Shanholt, Asst Service Manager. Joe arranged for a loaner and we were off to visit our daughter. Joe and his team were able to repair our car before they closed for the weekend. We were able to drive back to Chicago and not have to stay over till Monday. Thanks again Joe for taking care of us and our car!!! More

Highly recommend I return to Ed Martin Acura to lease a 2017 Acura TLX. JoAnn and her manager, Bob, were both excellent. They answered all my questions and resolved al I return to Ed Martin Acura to lease a 2017 Acura TLX. JoAnn and her manager, Bob, were both excellent. They answered all my questions and resolved all issues from my previous visit. Both my husband and I are extremely satisfied and look forward to purchasing future vehicles from JoAnn and Bob. More

Bernie Butler just saved me I've been waiting over 3 months for a "custom order" from Butler toyota that they "lost" in chicago when it came off the train. Well I have to move ou I've been waiting over 3 months for a "custom order" from Butler toyota that they "lost" in chicago when it came off the train. Well I have to move out of state in 3 days, so that was simply unacceptable considering it was due on the lot yesterday. When we asked Butler for a loaner so I could move, they said no and tried to guilt us saying that we were asking too much for a deal they were already losing money on. (lies) We mentioned how good the service was at Ed Martin when my mother bought an Acura, and they're reply was "well maybe you should take your business there." I cancelled my order immediately and crossed the street. Bernie Butler not only got right on the calls to get the EXACT truck I wanted from Ohio, but he's getting it transferred in tomorrow! He was a pleasure to work with, and took the extra time to find the same vehicle I supposedly "custom ordered" at Butler. I highly recommend Ed Martin to anyone buying any car. Their staff is very helpful and will go out of their way to ensure customer satisfaction. A++ all 'round. I literally can't express how amazed I am at how much the entire staff helped me. Business major analysis: this is a friendly and happy workplace. Employees are happy, and that makes customers happy. Great management strategy. Great business relationships. Just great all round!!! More

I found the dealership peaceful and pleasant. The restroom was well appointed. The waiting room had coffee and snacks. Karen was a well informed and jolly salesperson who was a pleasure to work with restroom was well appointed. The waiting room had coffee and snacks. Karen was a well informed and jolly salesperson who was a pleasure to work with. She was quite helpful about getting questions answered and was just quite nice. My wife bought an Acura RDX yesterday. More

My experience with this dealership was very positive. In an attempt to locate a hard to find vehicle out of state, Audrey went above and beyond to help me find what I was looking for. an attempt to locate a hard to find vehicle out of state, Audrey went above and beyond to help me find what I was looking for. More

I was VERY pleased with my first experience buying a car from Ed Martin Acura. Randy Stahl took care of the price negotiation via email in advance of my visit (as I'd requested) and was very attentive and h from Ed Martin Acura. Randy Stahl took care of the price negotiation via email in advance of my visit (as I'd requested) and was very attentive and helpful when I arrived at the dealership; definitely no sales pressure from him while we checked the car features (at length!) and asked lots of questions. Bob, the business manager, had us in & out of the paperwork process quicker than any other car buying experience in my memory; he was super-nice and did not press us regarding the add-on warranties, etc. Overall, it was a smooth process and we got the price we wanted! They honored their good quote and there was no hassle at all. (Contrast that with Hubler Acura, located near our house -- they told us their price would be "roughly MSRP" on our selected car because the model was new, and they wouldn't even give us a definite quote or valuation on our trade-in; instead said we should come back on another day. We finalized a deal with Ed Martin hours later.) More

Best car buying experience ever. I picked Ed Martin because they offered us the best price on a brand new Acura MDX within a 300 mile radius of Louisville, KY, and their offer was significantly better because they offered us the best price on a brand new Acura MDX within a 300 mile radius of Louisville, KY, and their offer was significantly better than the next best offer elsewhere. Then I was blown away by the level of customer service we received from Randy Stahl, their internet sales manager. He helped us at every step along the way, and went above and beyond in my opinion. We will not hesitate to go back. More