Ed Martin Acura

Excellent customer service The sales and service staff are very friendly and helpful. Audrey Green is my sales person and she very knowledgeable, responsive and personable. She The sales and service staff are very friendly and helpful. Audrey Green is my sales person and she very knowledgeable, responsive and personable. She continues to be helpful long after the sale. More

Excellent service and attention Despite having to go to a different location, Audrey assisted me with my new car purchase and then even scheduled my window tint. Helpful. Courteous. Despite having to go to a different location, Audrey assisted me with my new car purchase and then even scheduled my window tint. Helpful. Courteous. More

Ex3 Excellent, Effortless and Exciting! One E I do not have to use with Ed Martin is "expensive". Audrey Green noted and listened to the needs of the type of car that I was purchasing and wa One E I do not have to use with Ed Martin is "expensive". Audrey Green noted and listened to the needs of the type of car that I was purchasing and was able to work within the budget I had presented to her. Audrey had the knowledge and professionalism to guide me through buying the two cars that would fit my family. She can connect because she listens! Audrey puts the "Ez" in Ed Martin! Thanks so much Audrey! More

Leased a 2018 Acura RDX I gave this rating because of the help and attention I rec'd from Audrey Green. Her knowledge, professionalism and energy, I found to be very helpful I gave this rating because of the help and attention I rec'd from Audrey Green. Her knowledge, professionalism and energy, I found to be very helpful. More

Excellent dealership with top quality service. Ed Martin Acura on 96th Street met all of our expectations for high quality with our choice for an Acura MDX. As former educators we care about servic Ed Martin Acura on 96th Street met all of our expectations for high quality with our choice for an Acura MDX. As former educators we care about service & kindness & honesty and personal needs. Audrey Green is both professionally experienced (10+ years) and personally invested in listening to your needs. Suggest calling or stopping if you are shopping. More

best guy to buy a car of off Will was the best guy to buy a car off of. On the ball willing to assist. He redefines customer service so much it should be called Will-stomer servic Will was the best guy to buy a car off of. On the ball willing to assist. He redefines customer service so much it should be called Will-stomer service. More

Top Notch Service and Quality Was a Lexus driver for years - Gabe was never pushy but explained the details and quality of Acura vehicles and extremely knowledgable - service orien Was a Lexus driver for years - Gabe was never pushy but explained the details and quality of Acura vehicles and extremely knowledgable - service oriented over sales oriented which won our family over - we have only owned Acura and Honda vehicles since switching More

Oh no, a young driver smashed into our MDX at 50 MPH!! In 2014 we came in to buy a new MDX. It was a great car. Two years later a young teen driver ran a stop sign and smashed into my wife and son. Th In 2014 we came in to buy a new MDX. It was a great car. Two years later a young teen driver ran a stop sign and smashed into my wife and son. The car was not a totaled but it did do about $16,000 dollars of damage and the airbags deployed. They were bruised but not seriously hurt. We took the car to the body shop and it would be several weeks to get it all repaired as it was rather extensive. During this time my wife was voicing her concern that even though it would be completely repaired she worried something wouldn't work right, or the airbags wouldn't be right. I came in and talked to Gabe about it, and he said "we can fix that, let's just get her in a new 2016 MDX". I told him our car was still in their body shop on Shadeland. How can we trade it?? He said no problem, he would take the car as is, finish fixing it, and let us trade out of it while still wrecked in their body shop!! The teen's families insurance had already approved it being totally fixed, and it was being fixed at Ed Martin's shop, so he said they would take the responsibility to finish everything up. He made us an extremely fair deal to trade us out of the wrecked car, into a brand new, 2 year newer MDX. I called my wife and told her to bring the rental, that Gabe was getting us a new MDX rental while the body shop finished the final work. (She didn't know he made us such a good deal she was getting a brand new MDX) He was very upfront though about the wrecked car and he would not be able to retail that at his dealership, it would have to be run through the auction as having the airbags deployed. When we got in it I asked how many miles we could put on the "rental". He said as many as you want, and you can keep it as long as you want. (Because it wasn't a rental at all, it was her brand new un-wrecked MDX!) He even arranged for someone to bring us all our items and personal belongings out of the wrecked car, so that when we finished the paperwork, he had our plate, and everything in from all the cubbies loaded in the new vehicle. This was outstanding, and beyond anything we could have expected. It saved us also approximately 3 more weeks in a rental car. I've purchased many cars from the local dealers over the past 40 years, and this was the single best experience we have ever had. Bob and Annie Auer More

5-Star Experience Gabe and his team have found a way to make buying a car a very easy and enjoyable experience. Customer service seems to be a lost art these days, but Gabe and his team have found a way to make buying a car a very easy and enjoyable experience. Customer service seems to be a lost art these days, but not at Ed Martin Acura. The service I received was tremendous. From the time you walk in the door, until the time you drive your new car home, they make everything so easy. Gabe is extremely knowledgeable, transparent, and a great listener. This is the best car buying experience I've had in all the many years I've purchased cars. More