Ed Carroll Motor Co

So many bad experiences. The service department just doesn't have the expertise to properly service my VW Jetta. I took it in to fix a dead ABS system. I got it back with over The service department just doesn't have the expertise to properly service my VW Jetta. I took it in to fix a dead ABS system. I got it back with over a thousand dollar bill, and it didn't work at all. This is the last straw. That was a safety concern that they messed up. They have multiple times given me back my car in worse condition than when I brought it in.. I've been wanting to buy a new Audi, but with Ed Carroll the only thing around, I have to consider something else. Will someone else come into Fort Collins and run a respected VW/Audi dealership? Please! More

Inability to diagnose a simple A/C problem. Called in set up appointment to fix the A/C. (stopped working all at once, worked fine then just quit.) I take care of this car--- 2011 Model A6 3.0T Called in set up appointment to fix the A/C. (stopped working all at once, worked fine then just quit.) I take care of this car--- 2011 Model A6 3.0T with just 50K on it. No other problems ---ever. Love this car so I was looking FWD to getting it back. They called me an hour after I gave it to them.. I thought great! That was fast! It was under extended warranty and had a high pressure switch that was " bad" . The warranty company said go. Then a few hours later it all started to go south. Ring Ring--- Hi this is Gary-- Well we replaced the part but it is still broken, we need you to pay (280 bucks more) for "service" on the A/C that the warranty company wont pay for. This was so they could find out what is wrong with it. Really? Did not check to see if it had Freon before replacing parts?? So catch 22. I ended up getting nothing for my 100 dollar deductible, and they billed the warranty folks for 230 bucks. All to do nothing to fix the issue. I got the warranty people on line with them and they weaseled for a while. So for me having to hear anymore of this was not worth the time, and for 100 bucks.. I hung up.. I have taken it to a reputable service department to undo the "work" they did. And look forward to getting it back fixed this time. I am sure some people are happy with them, I got burned so just a heads up. Avoid them if you can, not worth the effort. They really don't give a crap in the end. Sad, Fort Collins is a small town and word gets around.. More

Fantastic Service and Customer Service Starting from the moment one walks in you are greeted with friendly staff that are willing to assist with your needs. Service Department is very profe Starting from the moment one walks in you are greeted with friendly staff that are willing to assist with your needs. Service Department is very professional and make sure to protect your vehicle while being worked on. Not being a mechanic, any issues I have experienced are explained to me in a easy to understand manner. The Customer Service from all staff has always been great! Not very often this can be said of any dealership. Price for maintenance is affordable and not overpriced as many dealerships are. You come in for an oil change you get the oil change and you do not get the "you need this or that". Free wifi and conference room to work (if needed) while waiting, also have great loaner vehicles in the case that the service department needs to keep the vehicle over night. Extremely pleased customer and will continue returning and using Audi for my service needs. Thank you to all the staff at Ed Carroll More

Engine Light issue The engine light on our Q5 came on while returning to Colorado from Kansas City. Talked to Ryan in Audi service, explained the situation, made an app The engine light on our Q5 came on while returning to Colorado from Kansas City. Talked to Ryan in Audi service, explained the situation, made an appointment immediately and the issue was resolved per Audi standards. Great job, by a great team. More

Excellent Customer Service! Very professional, identified problem right away. Car was repaired quickly. Provided a loaner overnight. Advised of charges ahead of time with, re Very professional, identified problem right away. Car was repaired quickly. Provided a loaner overnight. Advised of charges ahead of time with, research for possible discounts, appropriately applied to bill. More

Excellent Sales Knowledge & Service Detail This dealership really prides themselves on personal service whether it's a sale or a service issue. My wife and I have purchased 5 cars there and wil This dealership really prides themselves on personal service whether it's a sale or a service issue. My wife and I have purchased 5 cars there and will buy a 6th at some point. The service folks are on the ball and return your car repaired AND clean. More

Very satisfied Very accommodating, courteous and friendly staff. We always enjoy our visit with the staff when our car is being serviced. We feel that they are very Very accommodating, courteous and friendly staff. We always enjoy our visit with the staff when our car is being serviced. We feel that they are very thorough with our service and have always been satisfied with our service. More

VW Service SUCKS! My car was under warranty; they reviewed the items, told me that the truck is working as designed. If I pop the truck by standing with my door open a My car was under warranty; they reviewed the items, told me that the truck is working as designed. If I pop the truck by standing with my door open and run to the back the truck locks again before I can get it opened. The only way to unlock the trunk is to have the key in hand and standing next to it before it locks again. But, that is working as designed – uh huh, sure it is. Back to the warranty, okay, understandably that they would need to review, order parts, got it... Rather than the parts dept. telling the rep they are in, they call me directly and then I need to get transferred to the rep to make another appointment for them to fix the items. What a ridiculous method of communication. I take my car back in before opening, so they have the day to fix it. I never received a call, so I called at 3pm, left a voice mail. I never received a call back by 4:30, so I called again. To which the rep replied with “I was just going over your paper work.” I finally get there around 5:15 to get my car, get in it, the windows won't roll down. I kept playing with the buttons and they would roll down a little each time until finally they went down and up without any issues. I take off, turn on the radio, I'm about a mile down the road and I noticed the radio didn't come on. So, I pulled over and looked closer, there is an error code. I turned around, went back into VW, mind you it's about 5:23. They are looking for my rep, and some other rep asks if I know what the code is. I told him I had no idea what he was talking about. This other rep and I sat there for the next 10 min's trying to look for this code that sometimes is written down in the manual. By this time it’s 5:34, and he tells me that I will need to bring back the car the next day that their mechanics have left for the day. Seriously?!? If they would have just looked at it when I was back at 5:23 they could have fixed it then. No, but I have to take time out of my schedule to take it back because they screwed it up. Needless to say, I'm already upset about not having the radio work, but I have to come back again to have them fix it. Well, to top off my anger, I am driving home and hear this awful rattling coming from the dash. They had to remove the dash to fix the display and screwed something up. This certainly pissed me off, but this isn't the reason I am writing this review. I am writing the review because of the lack of service and them wasting my time. I took my car back the next morning, they fixed the radio, but couldn’t pin point the rattling and would need to remove the dashboard to figure it out. So, here again I have to take my car back in. I was told they would give me a loaner car that they didn’t have any last week and to have me call this week. I called and left a VM for Cheyenne Monday afternoon 2:30pm, by 10:30 Tuesday I still haven’t received a phone call. I called back and spoke with Cheyenne and they do not have any loaner cars and looks like it won’t be until next week that I can bring my car back into their shop. Their service is HORRIBLE! Now, I have to turn my radio up very loud so that I don’t have to listen to that rattling they caused. What I don’t understand is why when resetting the electronics and knowing it resets the windows and radio why wouldn’t they have checked these out before leaving the shop. Why is it that dealerships can get away with this? They should at the very least compensate the customer for their time when they make these stupid mistakes that could have been avoided to begin with. More

Sad experience in sales and parts Sad when the sales person lies to you. I asked why only a 50K warranty 2 years. He said porsche doesn't need more. They don't do 100K Wrong the pr Sad when the sales person lies to you. I asked why only a 50K warranty 2 years. He said porsche doesn't need more. They don't do 100K Wrong the pref-certified is 100k and 6 years. Can't lie or not tell me every thing. So bought one else where. I ordered one little part and two weeks later they have it. I could have had eBay send it sooner. Now I needed a new windshield and they gave the wrong part number so can't replace windshield. And if they order it will be at least a week. Do I trust them. xxxx no More

Dont stand behind the work DON'T USE..... Wont stand behind their work. Had a fuel pump replaced in June by October it wasn't working. The refused to pay for the tow after telli DON'T USE..... Wont stand behind their work. Had a fuel pump replaced in June by October it wasn't working. The refused to pay for the tow after telling me they would as long as it was the fuel pump that was defective. Which it was and now they refuse to pay for the toe from where I live. Vw wont do anything about it. Much better finding a private mechanic to do your work maybe they will stand behind what they work on. More