Economy Honda Superstore

Friendly & helpful sales staff, willing to answer all questions , excellent service!! Josh Hale is polite & made sure we were familiar with the operation of the car. Very clean building . questions , excellent service!! Josh Hale is polite & made sure we were familiar with the operation of the car. Very clean building . More

Mary did a marvelous job finally getting me the vehicle I had been looking for since December. The new Honda Accord Hybrids have been scarce as hen's teeth. The whole team was polite and friendly. had been looking for since December. The new Honda Accord Hybrids have been scarce as hen's teeth. The whole team was polite and friendly. More

I consistently take my Hondas to this dealership to be serviced, especially at the major intervals that require timing belt replacements, etc. I am saddened to say that I will no longer be doing so. I too serviced, especially at the major intervals that require timing belt replacements, etc. I am saddened to say that I will no longer be doing so. I took the vehicle in to be serviced according to the maintenance minder. However, Addison Webb approved work on my ticket that we NEVER discussed, aside from a tire rotation, oil change, and drive belt. I asked to have an inspection done and to be notified of anything else that may be recommended at this time. When they sent the digital approval contract, suddenly I am looking at almost $4000 worth of “critical work.” When I attempted to decline the add-ons on the digital contract, to my dismay, I could not decline certain services that he approved on my ticket. Not only did we NEVER discuss said services, but I also had NOT signed the service agreement before Addison told the technician to begin work on the vehicle. I refused and told them I would come get the key and car and take it to a different Honda dealership. BUT they had already drained my coolant (which was never agreed to nor discussed) and then they left it that way at the end of the day. They have cost me time and money, along with their technician’s time. I have never had an experience this poor at this dealership, and it is highly suspect and unethical to start work on a vehicle without signed approval. Especially when it was never part of the work the vehicle was brought in for. I am angry and saddened at the mood and tone of the service department now, and I feel considerably disrespected and blindsided by this move. I will NEVER take my vehicle there for service again, and when it’s time for a new car, I can attest that I will NOT consider Economy Honda. The only positive here is that Ritchie was willing to listen to my concerns and have my car ready to pick up tomorrow. We have agreed that I will pay for the oil change, and they will eat the cost of the coolant service that I did not authorize. Such a ridiculous and needless amount of stress this added to my day. SMH… More

If I could give zero stars, I would. By far the worst experience I have ever had at a car dealership. The finance department sent out our credit information to several other financial pl By far the worst experience I have ever had at a car dealership. The finance department sent out our credit information to several other financial places without our written permission. We gave Economy Honda only the permission, but one of their employees took it upon himself to check the boxes releasing the permission to send out our personal credit information. This resulted in 5 hard inquiries for 2 different people, which results in Honda Economy earning commision off of sending out your credit info. When confronted about the issue, the employees were extremely belittling, disrespectful, and found no fault in their actions. Currently working with the BBB to get the issue resolved because they refuse to accept responsibility for their actions and admit their wrong doing. Please svoid this place at all costs! They have several other complaints filed with the Better Business Bureau and other finacial services that monitor credit fraud. The entire encounter was suspicious and as soon as you begin to show that you refuse to be treated poorly, their attitudes begin to show. I will continue to update reviews based on how this issue is handled. More

I’ve never had a negative experience since having my vehicle serviced at Economy Honda and the service personnel are very courteous and respectful keep up the good work vehicle serviced at Economy Honda and the service personnel are very courteous and respectful keep up the good work More

These guys stay very close to MSRP, whereas other dealers are going more than 4% above just because they can. Very kind, prompt help onsite, not pushy. Everyone smiled and greeted you, the atmosphere was wel are going more than 4% above just because they can. Very kind, prompt help onsite, not pushy. Everyone smiled and greeted you, the atmosphere was welcoming, not stuffy or snooty. Didn’t try to hide anything. Chris Hardaway is fantastic- as a former tech and car lover, he is super knowledgeable and could answer every single question! He’s been there 19 years. I highly recommend getting in touch with him! More

Great service and a great sales experience. Each member of the team was a pleasure to work with. Each member of the team was a pleasure to work with. More

Trea was knowledgeable, courteous, and a huge help with our first dealership car buying experience. The rest of the team that we worked with (John & Allen) were both friendly and accomodating as well. our first dealership car buying experience. The rest of the team that we worked with (John & Allen) were both friendly and accomodating as well. More

From the first step into the showroom I was treated like family and that’s important to me! From that moment on everything went so smoothly! Every single person was very kind and ready to serve. I have no family and that’s important to me! From that moment on everything went so smoothly! Every single person was very kind and ready to serve. I have no complaints about the people or the service I received. More

Great experience and a great place to shop. Definitely will recommend Economy Honda of Chattanooga. Definitely will recommend Economy Honda of Chattanooga. More