EchoPark Automotive Thornton

We purchased a vehicle in October 2019. At first we thought everything was great. We were highly pressured into purchasing the Permaplate Appearance and Dent protection. We originally declined but ke thought everything was great. We were highly pressured into purchasing the Permaplate Appearance and Dent protection. We originally declined but kept being pressured and were told that it pays for itself the first time you get your car scratched by a shopping cart in a parking lot. Fast forward several months....someone ran a shopping cart down the driver's side of our car while in a parking lot. I called Permaplate to make a claim to have it fixed and was told that was not covered. I explained that the EchoPark sales rep at the Thornton store specifically sold us the policy saying that type of damage was covered. The Permaplate rep apologized, but basically said we were lied to and they could do nothing to help. I've been in contact with EchoPark corporate to no avail. DO NOT PURCHASE WITH THIS COMPANY AS THEY ARE NOT HONEST AND DO NOT BACK UP THEIR WORD. All we asked was to refund the money we spent on the warranty as it was sold to us under false pretenses. Save yourself trouble and go elsewhere....if they will lie about this, they will lie about anything. Very disappointed. More

Leanord was great! Super understanding and very helpful. He really took the time to listen and help. Even after the purchase he still helped me answer a few questions! He really took the time to listen and help. Even after the purchase he still helped me answer a few questions! More

Kassidy was both patient and professional for the entire experience. When the car that I initially wanted to purchase had minor issues she quickly offered other cars that turned out to be a better fit for m experience. When the car that I initially wanted to purchase had minor issues she quickly offered other cars that turned out to be a better fit for me. More

We purchased a vehicle and bought the warranty packages which were a complete scam!!! They looted about what was covered which was actually nothing and told us they were refundable but are now a few weeks which were a complete scam!!! They looted about what was covered which was actually nothing and told us they were refundable but are now a few weeks later saying is not refundable!!! They are so terrible to work work now that the purchase is complete do not buy a vehicle from them!!!! More

Easy…No Pressure EnvironmentI just purchased my 2nd car Easy…No Pressure Environment I just purchased my 2nd car from Echo Park in Thornton. The staff knows their stuff and will “easily” walk you through Easy…No Pressure Environment I just purchased my 2nd car from Echo Park in Thornton. The staff knows their stuff and will “easily” walk you through your transaction with a clear and straightforward transaction. No pressure! No hidden fees! No surprises! You will leave feeling confident about your purchase. Shortly I anticipate making a 3rd purchase. If you are looking for a “gently” used vehicle, they are worth looking at. More

Overall I am pleased with the buying experience at Echo Park. However, they talked me into buying the interior and exterior “Permaplate” protection package at roughly $1,000. First I was told it would take Park. However, they talked me into buying the interior and exterior “Permaplate” protection package at roughly $1,000. First I was told it would take 45 days to get into the system. When I did submit a claim on August 31 I got an email saying I would be contacted in 3-4 days. It took 8 days. The email said I would be contacted in 2-3 days to schedule an appointment. It has been 7 days and no contact. Very disappointed! If I were to do it again I wouldn’t get either the interior or exterior protection plans. More

The service after the sell,one day later is terrible. My display on the 2018 Ram Big Horn was not working properly. I took my truck back to Echo Park on Saturday 2 days after the sale. I showed up a litt display on the 2018 Ram Big Horn was not working properly. I took my truck back to Echo Park on Saturday 2 days after the sale. I showed up a little past 4:00pm. The service people left at 4. While talking to an Echo Park associate I was informed that once I buy it's mine along with the issues I was having. When asking for the service department phone number I was told it's on page 1 of my paper work. For what ever reason the associate would not give me the phone number or business card. I was planning on going on a trip with my new truck on Monday 4 days after I bought it. I went to Echo Park 2 days after the sell to see if they could do something since I was going on a trip the following Monday. They were unwilling to do anything. I felt like it's not there issue any more it's mine. They could not even give me the service department phone number. I am writing this review because I was sent an email asking me to do a review. It also give me an option to call. I called.I wanted them to have a chance to do something. After spending over an hour trying to talk to someone I gave up and decided to do this review. This is the reason I would give them the lowest rating possible. After all I spent over 37k and received NO support after the sell. Even 2 days later when I went back. The sales lady was grest. Super pleased. Unfortunately Echo Park let her down by providing a poor inspection before the sale and no service AFTER the sale. I do hold out hope that they would make it right. After all that display is an important part of the trucks interior and right now it sucks. The display restarts on it's own, freezes up,radio stays on after turning truck off and opening the door and a nice BLUE screen. More

Armando was a over the top and amazing rep. Knows your needs and best dealership I been too. And I have bought many cars too. I definitely will be back and refer others to him. needs and best dealership I been too. And I have bought many cars too. I definitely will be back and refer others to him. More

They have great prices for newer vehicles. I knew what I wanted when I came on the lot and walked away with it. I really like the no haggle pricing. wanted when I came on the lot and walked away with it. I really like the no haggle pricing. More

I can not say enough about Ruby! She was pretty awesome. She was kind and very up front with all her answer's to my questions. I didn't have the greatest first Experience on my first visit, but she more the She was kind and very up front with all her answer's to my questions. I didn't have the greatest first Experience on my first visit, but she more then made up for it. Thank you for being so helpful and kind I truly appreciate it! More