EchoPark Automotive St. Louis

Long term review: We bought a minivan from Echo Park in 2023 knowing that they stood behind their vehicles. They did, but problems remain, and I had to come out of pocket to fix the problems myself. Whe 2023 knowing that they stood behind their vehicles. They did, but problems remain, and I had to come out of pocket to fix the problems myself. When we took delivery of the van, the navigation system did not work. Echo Park got it fixed. I was happy. But, our minivan, days after we got it from Echo Park, started creaking and groaning over low speed bumps, and it felt a little unsettled at highway speed. I contacted Echo Park, and they agreed to do whatever it took to fix the problem. They took the van to the Chrysler dealership and gave me a loaner. Fast forward a few weeks, and Chrysler replaced the entire transmission under warranty. Great. But the van groans over bumps and still feels odd. Fast forward, and Echo Park replaces the entire front strut assemblies. Hooray. Two days later, groan over bumps. Months have passed between the car purchase and the replacement of the struts, I've been in multiple rental cars from Echo Park, they give me a gift card to compensate me for the trouble. But the van creaks and groans. 38,000 miles on the odometer. I take it to the Chrysler dealer-a different one closer to my house-and the dealership charges me to diagnose it. Diagnosis? We need to look into it. Conclusion? We need you to come in and give us more money. Great. I call echo park, they call me back but don't leave a message. Life happens, everyone is busy, I drive my creaking, groaning van for 12,000 miles. Fast forward to two months ago, and my front tires, which were pretty much new when I bought the van ,are worn down to the belts at the edges. Great. I put two new tires on the back and rotate the rears to the front. Two weeks go by and the front tires wear out again at the edges. Great. My van is so broken that I can't even keep tires on it. I have to pay to replace the entire control arm assemblies out of pocket on a vehicle that's been "inspected" by Echo Park and is "certified." So I do. After the entire front suspension is replaced, the car doesn't make any more creaking noises. "Certified," "Inspected." Two more brand new tires go on. Overall, I am happy enough: I bought a used car during the worst possible used car market and got a good price. But, the car showed up broken after I paid $400 to ship it to myself. Echo Park went out of their way to try to make me happy, but the car didn't get fixed. I had to do it myself. The moral of the story is: the idea that Echo Park inspects the cars and certifies them may not be entirely accurate. They kind of do that, but when it came down to it, their inspection was a failure when it comes to my van. And, the idea that Echo Park will stand behind what they sell might not be entirely accurate. They did, until problems remained, and then they were my problems. They kind of stood behind the van and spent time and money to make me happy, but at the end of the day, my van was still broken, and I'm out a few thousand dollars to fix a van that was certified to be trouble free. I would not recommend Echo Park. They did not find an obvious problem with my van that they should have when they inspected the van and certified it. And, even though they jumped through hoops to get the problem solved, when they were done, they were done. So, I had to fix a car that was certified as being flawless with my own money so that it was drivable. And, if you've read all the way to the end, my car was delivered totally filthy inside. The loaner cars that I had for the months it took to fix the problems that were not fixed came off the lot-they were for sale. Totally filthy. They don't detail the cars, they don't do anything. How do I know? Well, one of the cars had a receipt for the last time someone rented it from Avis in the center console. And some of the cars were in worse shape than mine, they felt worn out. Oh your certified inspected guaranteed minivan is not road worthy? Here's a car so dirty you don't want your kids to be in More

Could not have asked for a better car-buying experience! James was knowledgeable, wonderful, and awesome! He made the process smooth, relaxing, easy, and he did everything in his power to get us the best in James was knowledgeable, wonderful, and awesome! He made the process smooth, relaxing, easy, and he did everything in his power to get us the best interest rate and payments within our budget. I LOVE my new to me car! More

Awesome experience with Romekia, and the EchoPark staff here in Chesterfield MO. Professional, Attentive, and listen to my needs, wants, and was honest up front. here in Chesterfield MO. Professional, Attentive, and listen to my needs, wants, and was honest up front. More