EchoPark Automotive Dallas - Service Center

STILL NOT GOTTEN WHAT WAS PROMISED BY MANAGEMENT- A FULLY FUNCTIONING CAR, I WAS TOLD AND REASSURED IT WOULD BE TAKEN AND INSPECTED BY AN ACURA DEALERSHIP- THEY KEPT MY CAR A WEEK, MEANWHILE IM THINKIN FULLY FUNCTIONING CAR, I WAS TOLD AND REASSURED IT WOULD BE TAKEN AND INSPECTED BY AN ACURA DEALERSHIP- THEY KEPT MY CAR A WEEK, MEANWHILE IM THINKING IT WAS AT ACURA AS PROMISED TO COME PICK IT UP (again I had to call them) TO FIND OUT THEY "FIXED" IT THEMSELVES, (what was there to fix though, by them, since they directly told me "the transmission is just like that and completely fine", so they shouldnt have anything to fix, right) THE FIX WAS ADDING AN ADDITIVE TO THE TRANSMISSION-NEVER TOOK IT TO ACURA NOR EVER PLANNED TO, NOW REFUSE TO HAVE HAVE AN ACURA DEALER LOOK AT IT- I FEEL THAT MEANS THEY HAVE A PRETTY GOOD IDEA THERE ARE MORE ISSUES THEY'D LIKE TO AVOID. Original review was left day of purchase, prior to leaving dealership. I still stand behind EVERYTHING below about Christy H. However, the A/C was non-functional on the drivers side, so in 105°+ I've had no A/C for 2 months, a problematic transmission, and zero help or clarification since 5/24 when I started this attempt of them correcting their short comings. I'm unsure of exactly which 190 points they check during their "very throughout" 190 point inspection, but it isn't the transmission nor the A/C. To me, those seem like two of the more important things to check. Everytime I call (because no one feels the need to reach out in an attempt to keep me updated) I get a different answer as to the status, in fact, different stories with each new person on the same call. Does anyone actually know what's going on??? At this point, all I can say is: BUYER BEWARE!!!!!! BE SURE TO TAKE YOUR OWN MECHANIC WITH YOU TO TEST DRIVE, BECAUSE IF YOU GET A CAR WITH PROBLEMS, ITS SEEMING IMPOSSIBLE TO GET THEM TO DO RIGHT AND HONOR THEIR WORD OR THE SUPPOSED COMPANY CULTURE. THEY KEPT MY CAR FOR A WEEK LETTING ME BELIEVE AND REASSURING ME IT WAS GOING TO BE TAKEN TO ACURA, ONLY TO HAVE WHAT I CAN PRETTY MUCH BET WAS LUCAS TRANSMISSION FIX- A BAND-AID TO TIDE IT OVER UNTIL IT WAS NO LONGER UNDER THEIR DEALER WARRANTY AND NO LONGER THEIR RESPONSIBILITY. PROBABLY THE EXACT SAME ATTENTION AND DETAIL AKA LUCAS TRANSMISSION FIX WAS USED WHEN MY CAR CAME IN ORIGINALLY TO BE SOLD. MUCH MUCH LIKE THE BEGINING OF THIS WHOLE SAD SITUATION IT WAS FELT VERY STRONGLY THAT INTENTIONAL ATTEMPTS WERE MAKE TO BRUSH ME OFF UNTIL AFTER MY WARRANY HAD EXPIRED AND NO LONGER BE THEIR RESPONSIBILITY. GEREMY SMITH AND CHRISTIE ROGERS, I'm embarrassed by your locations customer service FOR YOU, but I can say that after dealing with each of you myself, I fully understand and know why THE CUSTOMER SERVICE IS AWFUL, BECAUSE YOURS IS NO BETTER, AND YOURE WHO HOLD THEM ACCOUNTABLE, SO ITS STANDARD PRACTICE AND QUITE ALRIGHT BY MANAGEMENT. I WAS TOLD BY THE SERVICE FOREMAN DIRECTLY IN FRONT OF THE GM CHRISTIE THAT "IM LUCKY HE DIDNT SUPER GLUE IT BACK ON AND NEVER TELL ME", LOL, ITS OBVIOUS THAT ITS YOUR GO TO PROBLEM SOLVER AND MENTALITY, BECAUSE THATS WHY IM IN THE SITUATION IM IN RIGHT NOW. GEREMY SMITH WILL TELL YOU ONE THING TO PACIFY YOU AND THEN ESSENTIALLY CALL YOU A LIAR AND HE NEVER SAID THAT WHEN YOU ASK FOR HIM TO MAKE GOOD OF IT LESS THAN 24HRS LATER. Tip: IF YOU HAVE TO BUY A CAR HERE PLEASE DO YOURSELF A FAVOR AND MAKE SURE YOU BUY A CAR IN PRISTINE CONDITION, BECAUSE BLESS YOUR POOR SOUL SHOULD YOU EVER NEED ANYTHING FIXED, BE PREPARED TO BE PUSHED OFF AND LIED TO. More

Torey was amazing. Give him a raise. Loved his service. Cool dude. Love the new car. Give him a raise. Loved his service. Cool dude. Love the new car. More

Joshua was very helpful and friendly with what I was looking for in a car and money wise! looking for in a car and money wise! More

Jessica was very professional and great at communicating with me every step of the way. with me every step of the way. More

Gene Keogh is very professional about his job I love the way he handed my car buying process. Mr . Keogh is a very valuable employees to the company and he should be appreciated for the hard work he does. way he handed my car buying process. Mr . Keogh is a very valuable employees to the company and he should be appreciated for the hard work he does. More

I needed some help with a recent purchase of my Nissan sentra and Afton, Mike, and Josh really helped me. I have never had such a great experience with customer service, they definitely went above and bey sentra and Afton, Mike, and Josh really helped me. I have never had such a great experience with customer service, they definitely went above and beyond! Thank you all so much for everything!! More