EchoPark Automotive Dallas - Service Center

AJ in service took great care of me. I purchased a vehicle from this EchoPark location and then soon after was encountering some issues with the vehicle. I called the dealership back an I purchased a vehicle from this EchoPark location and then soon after was encountering some issues with the vehicle. I called the dealership back and AJ responded and assisted me in the process of getting what went wrong dealt with, taking it upon himself to find creative ways to accommodate me. Great customer service and overall great experience. More

Echo Park went above and beyond in customer service with my Lexus ES300h 2022 purchase and repair work this last week. Apparently, the car I purchased had an after market bumper placed on it that was not in my Lexus ES300h 2022 purchase and repair work this last week. Apparently, the car I purchased had an after market bumper placed on it that was not installed correctly, when a sensor popped out Park Place refused warranty service citing it was not installed correctly. I called echo park and asked them what could be done.. AJ stepped up and said he would make it right and he did!!! I had to get home for the holidays and needed my car fixed fast. AJ got my car back up to standard and washed and detailed it super nice! I would be remiss if I do not give a shout out to Lilia Galindo my original sales rep that helped coordinate the repairs and help sell me the challenger I purchased for my son this year too! Echo park is amazing! This is how car purchases should be! I live echo park! More

Wasn’t rushing or pushing me to buy right away! I definitely recommend and would buy another car from him!! Was the best I definitely recommend and would buy another car from him!! Was the best More

Mark was awesome and amazing. He was very helpful and made my buying day easier. Great experience and Highly recommend. He was very helpful and made my buying day easier. Great experience and Highly recommend. More

Clean, everyone respectful, great customer service, Mark was awesome. Nice vehicles, I will be back was awesome. Nice vehicles, I will be back More

I set an appointment and knew exactly what I wanted, had to wait 30 minutes for her to tell me that they don’t have the keys to the car. And she had told me “you don’t even plan to buy the car” because I ha to wait 30 minutes for her to tell me that they don’t have the keys to the car. And she had told me “you don’t even plan to buy the car” because I had told her that I don’t plan on buying a car on the day of. More

STILL NOT GOTTEN WHAT WAS PROMISED BY MANAGEMENT- A FULLY FUNCTIONING CAR, I WAS TOLD AND REASSURED IT WOULD BE TAKEN AND INSPECTED BY AN ACURA DEALERSHIP- THEY KEPT MY CAR A WEEK, MEANWHILE IM THINKIN FULLY FUNCTIONING CAR, I WAS TOLD AND REASSURED IT WOULD BE TAKEN AND INSPECTED BY AN ACURA DEALERSHIP- THEY KEPT MY CAR A WEEK, MEANWHILE IM THINKING IT WAS AT ACURA AS PROMISED TO COME PICK IT UP (again I had to call them) TO FIND OUT THEY "FIXED" IT THEMSELVES, (what was there to fix though, by them, since they directly told me "the transmission is just like that and completely fine", so they shouldnt have anything to fix, right) THE FIX WAS ADDING AN ADDITIVE TO THE TRANSMISSION-NEVER TOOK IT TO ACURA NOR EVER PLANNED TO, NOW REFUSE TO HAVE HAVE AN ACURA DEALER LOOK AT IT- I FEEL THAT MEANS THEY HAVE A PRETTY GOOD IDEA THERE ARE MORE ISSUES THEY'D LIKE TO AVOID. Original review was left day of purchase, prior to leaving dealership. I still stand behind EVERYTHING below about Christy H. However, the A/C was non-functional on the drivers side, so in 105°+ I've had no A/C for 2 months, a problematic transmission, and zero help or clarification since 5/24 when I started this attempt of them correcting their short comings. I'm unsure of exactly which 190 points they check during their "very throughout" 190 point inspection, but it isn't the transmission nor the A/C. To me, those seem like two of the more important things to check. Everytime I call (because no one feels the need to reach out in an attempt to keep me updated) I get a different answer as to the status, in fact, different stories with each new person on the same call. Does anyone actually know what's going on??? At this point, all I can say is: BUYER BEWARE!!!!!! BE SURE TO TAKE YOUR OWN MECHANIC WITH YOU TO TEST DRIVE, BECAUSE IF YOU GET A CAR WITH PROBLEMS, ITS SEEMING IMPOSSIBLE TO GET THEM TO DO RIGHT AND HONOR THEIR WORD OR THE SUPPOSED COMPANY CULTURE. THEY KEPT MY CAR FOR A WEEK LETTING ME BELIEVE AND REASSURING ME IT WAS GOING TO BE TAKEN TO ACURA, ONLY TO HAVE WHAT I CAN PRETTY MUCH BET WAS LUCAS TRANSMISSION FIX- A BAND-AID TO TIDE IT OVER UNTIL IT WAS NO LONGER UNDER THEIR DEALER WARRANTY AND NO LONGER THEIR RESPONSIBILITY. PROBABLY THE EXACT SAME ATTENTION AND DETAIL AKA LUCAS TRANSMISSION FIX WAS USED WHEN MY CAR CAME IN ORIGINALLY TO BE SOLD. MUCH MUCH LIKE THE BEGINING OF THIS WHOLE SAD SITUATION IT WAS FELT VERY STRONGLY THAT INTENTIONAL ATTEMPTS WERE MAKE TO BRUSH ME OFF UNTIL AFTER MY WARRANY HAD EXPIRED AND NO LONGER BE THEIR RESPONSIBILITY. GEREMY SMITH AND CHRISTIE ROGERS, I'm embarrassed by your locations customer service FOR YOU, but I can say that after dealing with each of you myself, I fully understand and know why THE CUSTOMER SERVICE IS AWFUL, BECAUSE YOURS IS NO BETTER, AND YOURE WHO HOLD THEM ACCOUNTABLE, SO ITS STANDARD PRACTICE AND QUITE ALRIGHT BY MANAGEMENT. I WAS TOLD BY THE SERVICE FOREMAN DIRECTLY IN FRONT OF THE GM CHRISTIE THAT "IM LUCKY HE DIDNT SUPER GLUE IT BACK ON AND NEVER TELL ME", LOL, ITS OBVIOUS THAT ITS YOUR GO TO PROBLEM SOLVER AND MENTALITY, BECAUSE THATS WHY IM IN THE SITUATION IM IN RIGHT NOW. GEREMY SMITH WILL TELL YOU ONE THING TO PACIFY YOU AND THEN ESSENTIALLY CALL YOU A LIAR AND HE NEVER SAID THAT WHEN YOU ASK FOR HIM TO MAKE GOOD OF IT LESS THAN 24HRS LATER. Tip: IF YOU HAVE TO BUY A CAR HERE PLEASE DO YOURSELF A FAVOR AND MAKE SURE YOU BUY A CAR IN PRISTINE CONDITION, BECAUSE BLESS YOUR POOR SOUL SHOULD YOU EVER NEED ANYTHING FIXED, BE PREPARED TO BE PUSHED OFF AND LIED TO. More