EchoPark Automotive Birmingham - Service Center

I purchased my car 2 months. The guy who sold it to me broke the hood release when inspecting the car. He apologized and said he would order a part then call me when it came in t The guy who sold it to me broke the hood release when inspecting the car. He apologized and said he would order a part then call me when it came in to get it fixed. The salesman, Keith, was a pleasure to work with. Although he broke the part, it was a mistake and he immediately went to get it resolved. 2 days after purchasing the car, my car cut off completely in the middle of the road and was jerking. It was determined that the computer needed to be reprogrammed and I needed new front brakes. I was working out of town in TN, so I had to take it to Nashville. They were awful. They kept giving me the runaround and sending me back and forth. Both managers of both locations got involved and finally got my brakes fixed. When I got it back, the car wasn't cutting off anymore, but it was still jerking some. About a week or so ago, my car started squeaking when I first would drive and pressing the brakes. I called Birmingham to see about the part for the hood release and tell him about the brakes. The service person or manager said he sent the part to my house! Then, he told me that because Nashville did the work I had to take it back to them. I told him I would just call the manager since I worked with her before on this ongoing issue. He said OK and hung up on me. I reached out to the manager on Thursday and she has failed to respond. So now, I have reached out to corporate and I am seeking legal counsel. This should not happen. More

EchoPark and their experience guide, Keith Robey, did a great job providing us with excellent financing options and helping us with the buying process. My only thing to note would be that despite Keith’s b great job providing us with excellent financing options and helping us with the buying process. My only thing to note would be that despite Keith’s best efforts to help us out, the dealership refused to clean up a few scratches/dings on the car that we felt should be fixed. Altogether, though, very good experience and I’d go back. More

Everyone was so helpful in the process of getting my new car I love this place Im going to recommend them to all my friends and family 😁 car I love this place Im going to recommend them to all my friends and family 😁 More

absolutely outstanding customer service! understanding and humorous. I will shop here again and recommend EchoPark. Ask for Keith , he took care of everything graciously! understanding and humorous. I will shop here again and recommend EchoPark. Ask for Keith , he took care of everything graciously! More

Chelsea was awesome! She welcomed us and never once made us feel uncomfortable. They were very busy but she made sure to keep check on us. We had good conversation and sh She welcomed us and never once made us feel uncomfortable. They were very busy but she made sure to keep check on us. We had good conversation and she made our experience there very pleasant!!!! More

Keith went above and beyond to help us getting the car we wanted at the price we wanted. It was great not having to deal with pushy salespeople wanted at the price we wanted. It was great not having to deal with pushy salespeople More

Made the car buying process easy. Friendly, knowledgeable staff giving step by step info & finding ways to help you save. Friendly, knowledgeable staff giving step by step info & finding ways to help you save. More

John was so courteous and professional. Chelsea was so professional and expeditious on the credit app. A very well run ship. Chelsea was so professional and expeditious on the credit app. A very well run ship. More

Keith was very knowledgeable and helpful with the buying process. He took the time to walk us through everything and answered any questions. Wonderful experience! process. He took the time to walk us through everything and answered any questions. Wonderful experience! More

Echo Staff Keith and Chelsey were so professional, patient, and nice. They did not rush me or make me feel rushed in deciding on what type of vehicle that I wanted. I would definitely recommend EchoPa patient, and nice. They did not rush me or make me feel rushed in deciding on what type of vehicle that I wanted. I would definitely recommend EchoPark in Birmingham to anyone that’s looking for a vehicle. Thanks for the amazing service, I truly appreciate your kindness. Thanks again 😁 More