EchoPark Automotive Baltimore

Carbiz is a very professional dealership, I received speedy and great service. My experince there was VERY wonderful and I cant say that about a lot dealerships I've been too in the last past year. They speedy and great service. My experince there was VERY wonderful and I cant say that about a lot dealerships I've been too in the last past year. They even went out of there was to accomdate me. My salesman was wonderful, and the staff even made it a point to introduce themselves. Overall I would give them a 2 thumbs up...One very happy customer. I will be going back in the future! More

I found the employees, especially Matt my salesperson to be friendly, helpful, and not aggressive. My only disapointment was the trade-in value of my car. For what was only a minor cosmetic damage repair a be friendly, helpful, and not aggressive. My only disapointment was the trade-in value of my car. For what was only a minor cosmetic damage repair and a great repair at that, I feel I should have received more. This was confirmed when I saw the listing price for my trade. But I did get a fine car, the one I was looking for, and it is the nature of the business. I did appreciate the courtesy and professionalism of all the staff and my overall experience was a positive one. Thank you. More

My journey for a used car began where anyone else might begin their search these days: on the Internet. Now, I'm not too comfortable on the Internet or in front of a computer, but I know this is the most e begin their search these days: on the Internet. Now, I'm not too comfortable on the Internet or in front of a computer, but I know this is the most efficient way of searching for practically anything. I stumbled upon Carbiz's website and it looked clean and user-friendly to navigate. After searching their site for about 10 minutes or so, I decided to send an inquiry to see if I could meet with someone to discuss a mini-van I was interested in. Enter Danielle Miller. With a warm and courteous reply, I felt like I was making the right step forward in finding the car of my (proverbial) dreams. Danielle scheduled an appointment for me that same week and I met with her at MY convenience (this is very important in the hectic lifestyle I lead with 3 kids hanging on my back). Upon entering the dealership, Danielle was coincidentally the first one to greet me. We chatted for a little bit, some small talk to get to know each other, and she then walked me out onto the lot to the vehicle I had mentioned I was interested in. Wasting no time, we went for a test drive and she provided me with all the details and answered all of my questions that she had answers for at that time; the experience was very pleasant. After getting back to the dealership, there was no pressure from Danielle to force me into the car, but she certainly said the right things to keep my intentions set on coming back to Carbiz once my decision is made. We ended the meeting with a handshake and I was on my way to continue weighing my options. As of this time, I'm still doing some more research and saving some $$ before committing to a purchase, but Carbiz still holds the #1 spot of where I would like to buy my vehicle from. Thank you! More

I had 2 people I dealt with - Matt Pollock was helpful, did reseach and kept me informed and Lyle. Lyle, did not return calls, did not greet me when I asked for him when I came to the showroom and was did reseach and kept me informed and Lyle. Lyle, did not return calls, did not greet me when I asked for him when I came to the showroom and was in another office. Even though they sent someone to help me. I just bought a $28k vehicle from him. The courtesy to come out and say "how's the car working out" & such and such is going to help you, I would have been satified. I called yesterday to ask if my vehicle was ready for pickup (was getting cleaned) and spoke to Lyle and he never returned my call. I emailed him the other day to advise needed to reschedule an appointment and never received a courtesy email or call response. As a customer who has 2 people that will be buying new vehicles in the next few weeks, do not feel excited about my purchase from Carbiz. I feel like since I provided my own financing that warmth from the employees were non-existent. I also provide a check that was .82 cents over and just received a receipt. When I brought it up, the financing guy was like "we don't have checks". No I will get that for you or make sure a check is mailed. It's not about the .82 cents, it's about how some of the employees did not make me feel valued as a customer. Like I said Matt was helpful. But I did not get the "excited" & "this dealership really cared about me feel". More

I enjoyed the car buying process overall. I absentmindedly did not ask for all normal things my car should have: Key, Manual, DVD, until after the sale. the purchased them and sent them to me absentmindedly did not ask for all normal things my car should have: Key, Manual, DVD, until after the sale. the purchased them and sent them to me at no charge. Highly recommended. Martin did not hard sell me on anything, which was also very nice. More

I bought a used Saab 9-7x from Carbiz two weeks ago and I truly wish I had bought all my cars from them. I have dealt with good dealers and bad dealers and these guys stood way above the rest. The dealership truly wish I had bought all my cars from them. I have dealt with good dealers and bad dealers and these guys stood way above the rest. The dealership itself is clean and well stocked, if I have any complaint it's that sometimes it can take a while to get through to a salesperson; but it was extremely busy when I walked in. Brian was immediately helpful when I called, he went out of his way to make sure the truck I found online was in the lot and ready. I live 2 hours away and since they had the exact vehicle I wanted he told me not to leave until he "put his hands on the car"; I loved this since I have gone to dealers who have told me they had cars and when I arrive it was either some kind of mistake or a ploy to get me in the door. Javier was my actual salesperson and he was excellent, he knew everything he needed to know about the vehicle, and when he wasn't sure he found out for me. He went out of his way to be friendly and helpful. I ended up buying the truck and I was given a complimentary 1 month engine and transmission warranty. The best testament to the service you receive at Carbiz is what happened when a check engine light came on after I took the vehicle home: Javier was concerned and helpful, he told me they would cover the repair give me a loaner if necessary. This amazed me because it was an issue with the fuel tank sensor and since I put so many miles on the truck, it clearly wasn't covered under the warranty that came with it. Contrary to my experiences at other dealers (who sometimes won't even cover things under their warranties) these guys covered a repair outside of the warranty. The same repair was quoted at about $450 at a Saab dealer, I didn't pay a penny, I brought it in, their service staff was helpful and professional, and I drove it home after 3 hours (very quick for the type of work needed!). I don't recommended skipping on the extended warranty, and I will give it more thought in the future, especially now that I know how professional the staff is at Carbiz. I am still blown away by how helpful these guys have been and how great my new-to-me truck is. I hope that I don't have to replace any of my cars anytime soon, but when I do replace or upgrade I will happily drive the 2 hours to Carbiz. More

Although Carbiz is a little more than an hour from my home; the drive was worthwhile. I had found a vehicle I was interested in on their website. Once at their site that car didn't work out for me. Howev home; the drive was worthwhile. I had found a vehicle I was interested in on their website. Once at their site that car didn't work out for me. However, my salesperson(Sarah Herr) was able to show me THREE other vehicles on their lot that were in my category and price range. Sarah and all the other staff I worked with were very friendly and professional. No high pressure sales tactics or attempts to sell me something out of my price range. Although Sarah was very busy that day, she was very patient and thorough. The vehicle I purchased had a small but deep "ding" on one of the doors. I looked at this vehicle on a Saturday and called Sarah the following Monday to tell her I wanted to buy the vehicle and pick it up that same Monday. I asked if they could do something with the "ding". Sarah was able able to have the damage repaired before I arrived that evening at no extra cost to me! Simply outstanding customer service that is all too rare these days. Great job by all the Carbiz staff. I will be a return customer. Wes Staub More

After shopping around at several dealerships and being treated pretty badly, I found Carbiz totally refreshing. From the minute I walked in the door, I knew this was a different atmosphere from other deal treated pretty badly, I found Carbiz totally refreshing. From the minute I walked in the door, I knew this was a different atmosphere from other dealerships. This was my first time buying a car, and as a woman I found the process very intimidating, but felt super comfortable here. Jordan was great. He helped me with the test drive, he never rushed, and was quick to answer any questions I had. I got a great price for my trade in (I did a ton of research on consumer reports and a lot of shopping around and knew what the prices should be), and a great deal on a used car. Ali helped me through all of my paperwork and explained everything I needed to know. It was such a great experience, and I would absolutely recommend Carbiz to anyone looking for a new or used car! More

I went to Carbiz this weekend to look at a used CTS (my first car ever). I left with a great car at an excellent price and a huge smile on my face (its still there two days later). I received top-notch c first car ever). I left with a great car at an excellent price and a huge smile on my face (its still there two days later). I received top-notch customer service from Javier, Brian, and Allie (sp?). Though I have a feeling my "car lawyer" friend and I were perhaps the most obnoxious and demanding pains that Carbiz had encountered all day, the employees I dealt with remained very patient and friendly throughout the process. I would recommend them to anyone in search of a used car and would not hesitate to buy from them again. More

MIRO IS VERY PROFESSIONAL, PATIENT, AND DETERMINED TO MAKE YOU SATISFIED WITH THE SALE TO THE BEST OF HIS ABILITY. VERY INFORMATIVE ABOUT THE CAR WE WANTED TO PURCHASE. MADE TRANSACTION SIMPLE AND TO THE MAKE YOU SATISFIED WITH THE SALE TO THE BEST OF HIS ABILITY. VERY INFORMATIVE ABOUT THE CAR WE WANTED TO PURCHASE. MADE TRANSACTION SIMPLE AND TO THE POINT. WORKED OUT THE BEST WAY FOR US FINANCIALLY. ALSO, BABYSITTED FOR A LITTLE WHILE WE WRAPPED UP THE SIGNING OF PAPERWORK. (SMILE) More