Echelon Ford - Service Center

My service dept experience was horrible, TERRIBLE at Echelon Ford in Stratford NJ. My brand new King Ranch F150 (12,500 miles) had a P0430 “check engine” code but instead of checking the cat converter Echelon Ford in Stratford NJ. My brand new King Ranch F150 (12,500 miles) had a P0430 “check engine” code but instead of checking the cat converter or O2 sensor they blamed me for oil in the gas tank. WHAT?!? They cleaned out my gas tank and line, changed my spark plugs, then charged me $900 saying it was my fault and therefore not covered under warranty. A week later I had the same sluggish engine (nothing was fixed!!), and the same P0430 code returned. I took it to a different dealership in Cherry Hill - they changed the catalytic converter without delay, covered the cost 100% under warranty, and 250 miles later my F150 is still 100%. Is Echelon Ford service dept incompetent? I don’t know. But I do know I will never recommend their service department to anyone. (To be transparent - the dealership part was excellent when I bought my King Ranch. Rob was honest and great to deal with, as was everyone else. I just wish I never dealt with their service department). More

The people at Echelon Ford are really the best. Rich, Chris,and Jen did everything they could to make this deal happen under difficult circumstances. The Edge we got is so beautiful and well made right h Chris,and Jen did everything they could to make this deal happen under difficult circumstances. The Edge we got is so beautiful and well made right here in America. Happy Happy. More

Incomplete and over priced. Up until today, the service department has been fine, but they dropped the ball today as far as I'm concerned. At a recent service visit for our F-15 Up until today, the service department has been fine, but they dropped the ball today as far as I'm concerned. At a recent service visit for our F-150, the service department neglected to reset the engine oil life indicator, so we had an indicator showing 24% oil life following a service recall and an oil change. We had an appointment to bring in the truck to get the indicator reset. As an added task at the last minute, we asked them to change a blown fuse that enables our truck to charge the battery of our camper while we drive. I had identified the fuse, and we asked them to change it. We had a pretty good idea as to why the fuse blew, but they got back with a phone call saying they had to analyze the entire system in order to determine why the fuse blew, and they reminded us of our $100.00 deductible on our warranty. We couldn't imagine why a fuse could cost that much, as we could have had it replaced at a corner gas station for $5.00. We said we weren't going to pay that much, but they went ahead with the analysis, then called to give us the good news--that being that the wiring harness was okay, and it was just a blown fuse. We gave the OK to replace the fuse, only to learn later that the charge was $40.00, based on their labor rate of $140.00 per hour. As far as I can tell, nobody in the service department is an M.D. or DDS., so we thought that was excessive. Nevertheless, we paid, and drove the truck home only to find that they never reset the oil life indicator, which was the main reason we brought the truck in in the first place. We called from a cell phone on the way home to tell them they didn't do the job, and my wife was given instructions over the phone that enabled her to reset the indicator from the driver's seat of the truck, which could have been done before we brought the truck in for the appointment. Bringing in the truck involves dropping it off the evening before the appointment and going back again the next day to pick it up. Not the most convenient procedure for what was a 2 minute fix. Now, tell me again how this is worth $140.00 per hour!! The entire staff is very pleasant to deal with, and we have never had a problem before, but this incident has left a bad taste. More

Worthless extended warranty Echelon refused to honor warranty even after service department said part failed due to covered item. Zero effort to resolve by managemen they have my Echelon refused to honor warranty even after service department said part failed due to covered item. Zero effort to resolve by managemen they have my $. More

Home to my 2002 Ford Focus. Price was ok. owner waited until the signing to tell me that I wasn't getting an advertised rebate. highly pressured into getting the extended warranty. When I bought my car a until the signing to tell me that I wasn't getting an advertised rebate. highly pressured into getting the extended warranty. When I bought my car and found an extra piece of plastic laying in the sunroof with a ford emblem and part number on it, these guys said that a bird dropped it in while flying by. Really? Service department was laughable. Routine work was ok, but when I took my car there for accident repair, paid for by insurance, different story. Didn't renegotiate with the insurance company to pay for all of the work, and tried to skip out on repairs to save them money. Keys were handed back to me with the cars: antenna missing, door guards missing, glove compartment carpet ripped (their access to the ECM), lugnut covers missing, and hubcaps missing. More