Eau Claire Chrysler Dodge Jeep Ram

I brought my kid’s 2019 Jeep Compass in for three scheduled services: • Diagnose an auto start service light that appeared after replacing the batteries • Complete the 4x4 service • Interior detai scheduled services: • Diagnose an auto start service light that appeared after replacing the batteries • Complete the 4x4 service • Interior detailing I had an 8:30 AM appointment two days ago and dropped the vehicle off the night before. I received no updates all day the day of the appointment and had to call at 4:30 PM, only to be told their tech had just started looking at it and it would take another day. None of this was communicated proactively. What is the point of making an appointment? I was told the auto start light would “reprogram itself after a few drive cycles” and to come back in two weeks if it didn’t clear. I was also told the 4x4 service and detail were completed. Based on the condition of the vehicle at pickup (and photos taken immediately), the “detail” was nothing more than an exterior car wash. The interior was clearly untouched. Either the work wasn’t done, or I was misled—both are unacceptable. I paid $483 for services that were not fully completed and extremely poor communication throughout the process. More

It is a typical Chrysler, Dodge, Jeep, and Ram dealer where you overpay, but know xxxx’s gonna’ work. Fobs without even a blank key are xx. And key cutting charges with no key? Whatevs.. where you overpay, but know xxxx’s gonna’ work. Fobs without even a blank key are xx. And key cutting charges with no key? Whatevs.. More

Great dealership to work with! Answered questions and got me on my way in a timely matter. Answered questions and got me on my way in a timely matter. More

Fast service. Everything done well. Don't have any concerns about my service at all. Everything done well. Don't have any concerns about my service at all. More

Oil change like usual had no problems. It was great. I did have a problem with a tire going flat. It had a nail in it. However, your young crew looked at it said it was too close to the si It was great. I did have a problem with a tire going flat. It had a nail in it. However, your young crew looked at it said it was too close to the sidewall to fix so I needed a new tire, however I stopped into discount tires and lo and behold they fixed it. and low and behold they fixed it so I did not need a new tire And they charged me zero to do so! More

No one followed up with the quote or why my camera no longer works. The shuttle was awesome! longer works. The shuttle was awesome! More

Excellent service, communication, customer service, personable, professional, very clean dealership, organized, nice drivers for shuttling personable, professional, very clean dealership, organized, nice drivers for shuttling More

Pretty great experience, if i had more free oil changes, I would not hesitate to go and get more! Seriously, the experience was great. I would definitely go back. I would not hesitate to go and get more! Seriously, the experience was great. I would definitely go back. More

Check engine light came on less than 3 months after purchasing our truck from the dealership. We had purchased a warranty at time of purchase so brought it in under the assumption repairs would be cove purchasing our truck from the dealership. We had purchased a warranty at time of purchase so brought it in under the assumption repairs would be covered. Both my husband and I had to take a half say off work to drop the truck off because they apparently couldn't find a loaner vehicle and we live about 40 minutes from the dealership. We ended up getting a phone call that the warranty would not cover the repairs and were sent an invoice of almost $500 dollars and were told the repairs would take a few hours and they were still waiting on parts. We ended up calling and telling them to leave the truck as is and we picked it up without the repairs being done. We paid a little over $200 for the diagnostics, which is insane. I picked up the part (oil pressure sensor) from Andvance Auto for $77 and it took my husband about 20 minutes to change it out. Hindsight is 20/20, but we'll never be bringing our vehicle back to this service department. More

and nice and nice and nice and nice and nice and nice and and and and and and nice and and and and and nice More