Easy Honda - Service Center

Should have purchased elsewhere I recently bought an Accord 2015. No mechanical issues thankfully, but was, and still am having issues with my windows. When on the highway you can he I recently bought an Accord 2015. No mechanical issues thankfully, but was, and still am having issues with my windows. When on the highway you can hear the air coming through and its the most annoying thing ever. Anyway, a week I later took my car in and had to leave it there for the day. I picked it up the next day and still heard the whistling sound, a couple of days later I noticed that the seals running vertically down the doors were lose! When driven on the highway it fans out as if its about to take off. Not just on the driver side, but both driver and passenger. I called the guy who was AND STILL IS working on my car (Wayne) no answer TWICE, left voicemails, NO returned call. I was finally able to get a hold of him and it turns out one ONE part was ordered when I specifically told him both driver and passenger sides were lose. Apart from not returning my calls he had an attitude when he finally got on the phone after he was in the background telling another guy what to say to me. Honestly, it really pisses me off that I cant get one SIMPLE thing fixed and done RIGHT the first time and for Wayne to not return my calls when I call to ask about my parts. I make my car payments on time Honda, I expect the same type of service from you. More

2015 Honda Fit cost top $$ for a lemon I was considering between CRV and Fit at the beginning of the year when my beloved Odyssey died. Was recommended Honda Fit which I've been having iss I was considering between CRV and Fit at the beginning of the year when my beloved Odyssey died. Was recommended Honda Fit which I've been having issues with and can see why the dealership was eager to push the sale. After $25k spent on this tiny car and 6 month later, several things did not live up to expectations: 1. The under car splash guard fell off within first 30 days. I took it back to the dealership and the service personnel said it's not covered under warranty. Hello? I just bought the car?? Had to speak to the manager for them to fix it. 2. Tried to take my car in for its first oil change 3 times. No matter what time of the day I get there, was told the wait is 3-5 hours. Seriously? Drove down to Gillman Honda by my mom's and got it done in 45 minutes. 3. TPMS light comes on after driving for 100 miles or so (out of town trip). Stopped by Discount Tires (highly loved!) for a complete tires inspection only to find there's nothing wrong. It was good news that there's nothing wrong but getting tired of stopping on a road trip for bogus issue. 4. Called Spring Branch Honda to schedule a service appointment to check out TPMS light. On hold for 17 minutes, spoke to a real person for 45 seconds, was told the first available appointment is Aug 6 (today is July 27) and the reason being national airbag recall. Ridiculous! Increase the staff or something. What good is warranty for when you can't get your car fixed in a timely manner? Would recommend to stay away from Spring Branch Honda. Used to live closer to Gillman Honda and people over there are much better!!! More

Free oil change Still waiting for my free oil change... So far... One hour and counting...first said won't be too long .. Then told it could take three plus hours. Still waiting for my free oil change... So far... One hour and counting...first said won't be too long .. Then told it could take three plus hours. More

If you like waiting for three hours to get your oil changed (after they tell you over phone that there is very little wait) to get charged a high place, then this is your place. changed (after they tell you over phone that there is very little wait) to get charged a high place, then this is your place. More

I have driven all sorts of Hondas for the past 30 years. This dealership has serviced all of my cars since I moved to Houston over 25 years ago and Bill Walker has been my Service Advisor for the last 12 ye This dealership has serviced all of my cars since I moved to Houston over 25 years ago and Bill Walker has been my Service Advisor for the last 12 years. I keep going back to him because he never pressures me, tells me what has to be fixed now and what can wait for later and seems honest and fair. He is also very friendly. I frequently recommend him to my co-workers and family. My parents even bring their Accord to him when they are visting from another city that is over 200 miles away. They trust him that much to get their service from him. More

i was recently visiting in houston when my car started making high pitched noise. Anthony checked under the and found a vacuum hose had come loose, he fixed the problem and i was on my way to my visit. th making high pitched noise. Anthony checked under the and found a vacuum hose had come loose, he fixed the problem and i was on my way to my visit. thanks Anthony. More

Anthony was very helpful with resetting my radio and nav system. Anytime I have a question he has the answer or gets someone to answer it for me. Thank you Anthony for your hard work. system. Anytime I have a question he has the answer or gets someone to answer it for me. Thank you Anthony for your hard work. More

I was updated in a timely manner. Anthony was very knowledgeable and great to work with. I had a good experience and I will be back. knowledgeable and great to work with. I had a good experience and I will be back. More

I brought my auto in 2004 and other than the tires, only has Spring Branch Honda serviced my vehicle. This is the first vehicle that I have kept for over 100k and have not had and any problems. My job requ has Spring Branch Honda serviced my vehicle. This is the first vehicle that I have kept for over 100k and have not had and any problems. My job requires me to travel out of town. I can come in at the last minute and Erik Baatz will have me ready for my trip. I am advised of what needs to be done now and what can wait a bit longer. I had two other service consultants before Erik Baatz. Now I only work with Erik, If Erik is not available, I wait until he calls me back. Erik is always accommodating. He explains everything to me. I appreciate his service and honesty. More

Erik Baatz has been my service consultant for over 20 years. He has helped me countless times when I have taken my cars in for service checks or repairs. He is thoughtful, considerate, tells me in layman years. He has helped me countless times when I have taken my cars in for service checks or repairs. He is thoughtful, considerate, tells me in layman language what they need to do, and explains the pricing on the job. There have been many times when I have thought that a tire might be a little low and he checks it out for me. Several times I have had a burned out head and back light and when I call him about it, he has told me to come on by, buy the bulb, and he will replace it. Not many places that I know would do that. I have recommended him (and Springbranch Honda) to my family members and friends on many occasions.I have been a customer of Springbranch Honda since AUGUST, 1973 when Springbranch Honda was literally a motorcycle shop selling cars on the side (of the building). I have brought several cars since then and only go straight to Springbranch Honda because I feel that I have received great purchase attention and prices and excellent service. As I said, I have recommended Springbranch to serveral friends and family members.Erik Baatz is really the main reason I have brought my cars to Springbranch Honda for repair for all of these years because I know that I will receive excellent service. Lynda Spinks 39 years as a customer of Springbranch Honda More