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Eastside Subaru - Service Center
Kirkland, WA
76 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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76 Reviews of Eastside Subaru - Service Center
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July 19, 2020
service the service involved an insurance claim and a backorder of the wiring harness. I was kept informed and the claim was handled without having to be inv the service involved an insurance claim and a backorder of the wiring harness. I was kept informed and the claim was handled without having to be involved. a positive experience More
by mlgutow
Employees Worked With
jake
June 08, 2020
I find the ALL STAFF Service & Dealer Depart This time I work with Toby on Maintenance and Recall all was Excellent. Also Dealer ship was safe for Covid-19 for me Thank You Robert This time I work with Toby on Maintenance and Recall all was Excellent. Also Dealer ship was safe for Covid-19 for me Thank You Robert More
by ailan253206
Employees Worked With
Toby Gabriel
June 06, 2020
Dealership The facility is spotless....super clean, ultra helpful, courteous staff, everything was great. Additionally, the site for the Subaru dealership is con The facility is spotless....super clean, ultra helpful, courteous staff, everything was great. Additionally, the site for the Subaru dealership is convenient for me - and many others - right off 405 freeway in Kirkland, WA...…….again, the staff could not have been more helpful...……..I hope those are enough words for my review...………. More
by annakathleenoleary
Employees Worked With
Can't recall names
May 14, 2020
Cut corners Brought in 2013 outback for 2 recalls . They said I needed transmission and brakes flushed. $440 later. I didn’t care paying the extra because of the Brought in 2013 outback for 2 recalls . They said I needed transmission and brakes flushed. $440 later. I didn’t care paying the extra because of the high ratings. But II would expect that they put the caps back on the brake fluid and snap down the other caps. I had to bring it back in because I couldn’t figure out where a random filter screen went to. Vita was wonderful to work with but she didn’t know where the filter went either. Eventually they figured it out. Vita said to me to bring it back if something starts to go bad. Not very comforting. The other issue is in this day of covid19 they used plastic seat and steering wheel covers and when I opened for the first time the wind blew out the plastic on me. I brought it back in the service center to the masked in employees who didn’t want to touch it. So they pointed to the garbage and to a hand cleanser . I hope they finished the work I wouldn’t know how to check. For being so highly rated there was no explanation other than what Vita said was they weren’t expecting me maybe? Yes you were they text me and said it was done. More
by Lynn.quick
Employees Worked With
Vita
August 10, 2019
Service leaves a lot to be desired New 2019 Crosstrek has had software problems since I bought it. First service call fixed nothing but did an oil change (at 2000 miles) because I aske New 2019 Crosstrek has had software problems since I bought it. First service call fixed nothing but did an oil change (at 2000 miles) because I asked when first service was not that I wanted it done. Second service was for continuation of of initial software problems + taillights not working+alarm going off for no reason when car was running and standing still. Software problems finally showed a code that was fob related and supposedly those have been fixed. I was told to come back in 45 minutes (at which time the car had not even been looked at) and after getting quite annoyed, and letting them know, car was finally ready several hours later. No initial apologies for wasting day of my time; there's a reason 18 years olds should not be in service positions and when someone else finally came to apologize it was too little too late. I may go back once because I am entitled to a 6000 miles oil change under warranty (that I got at 2000 miles) and I am not sure whether another dealership will honor that. Going somewhere else is inconvenient, but so is wasting my time here. More
by Annoyed
Employees Worked With
Trae
January 21, 2019
car got fixed The tire pressure warning lights came on intermittently This got fixed for 425 dollars. Pretty expensive. Must be in the complicated design of the The tire pressure warning lights came on intermittently This got fixed for 425 dollars. Pretty expensive. Must be in the complicated design of the electronics to make it expensive. More
by Peter
Employees Worked With
toby
December 31, 2018
Excellent customer service Honest, clear and proactive. Highly recommend it. My Forester had a major issue, one that would have cost me several thousand dollars. The guy who hel Honest, clear and proactive. Highly recommend it. My Forester had a major issue, one that would have cost me several thousand dollars. The guy who helped me, David H, engaged the dealership and pointed out that the issue was not caused by negligence on my part, but by a known flaw in production. Subaru honored the extended warranty and my part of the bil was less than a third of the total. David made the best out of a difficult situation, something rare nowadays. More
by RodrigoD
Employees Worked With
David H.
November 22, 2018
Service for Forester We bought service agreement so we brought car in for its six month service. No problems with car. Service was satisfactory. Love Subaru’s and will co We bought service agreement so we brought car in for its six month service. No problems with car. Service was satisfactory. Love Subaru’s and will consider buying Subaru again and from Eastside Subaru, More
by Forest
Employees Worked With
Can’t remember
November 03, 2018
Good work It is difficult to fix a "rattle" in the dashboard area. The service technition and I took it out and he heard it. That's half the battle. They did It is difficult to fix a "rattle" in the dashboard area. The service technition and I took it out and he heard it. That's half the battle. They did fix what they thought it was and though there is still a rattle, I know that they will keep looking until the problem is solved. I love my Subaru Legacy and would recommend Eastside Subaru to anyone in the market for a car. They truly care about their customers. More
by luvmykar
Employees Worked With
Vita Jessen, Garrett Buske
