Eastside Subaru - Service Center

Dealership The facility is spotless....super clean, ultra helpful, courteous staff, everything was great. Additionally, the site for the Subaru dealership is con The facility is spotless....super clean, ultra helpful, courteous staff, everything was great. Additionally, the site for the Subaru dealership is convenient for me - and many others - right off 405 freeway in Kirkland, WA...…….again, the staff could not have been more helpful...……..I hope those are enough words for my review...………. More

Cut corners Brought in 2013 outback for 2 recalls . They said I needed transmission and brakes flushed. $440 later. I didn’t care paying the extra because of the Brought in 2013 outback for 2 recalls . They said I needed transmission and brakes flushed. $440 later. I didn’t care paying the extra because of the high ratings. But II would expect that they put the caps back on the brake fluid and snap down the other caps. I had to bring it back in because I couldn’t figure out where a random filter screen went to. Vita was wonderful to work with but she didn’t know where the filter went either. Eventually they figured it out. Vita said to me to bring it back if something starts to go bad. Not very comforting. The other issue is in this day of covid19 they used plastic seat and steering wheel covers and when I opened for the first time the wind blew out the plastic on me. I brought it back in the service center to the masked in employees who didn’t want to touch it. So they pointed to the garbage and to a hand cleanser . I hope they finished the work I wouldn’t know how to check. For being so highly rated there was no explanation other than what Vita said was they weren’t expecting me maybe? Yes you were they text me and said it was done. More

The buying experience was great. The pre paid oil change service package is-not a good value do your homework but very fast and thorough service service package is-not a good value do your homework but very fast and thorough service More

Excellent customer service Honest, clear and proactive. Highly recommend it. My Forester had a major issue, one that would have cost me several thousand dollars. The guy who hel Honest, clear and proactive. Highly recommend it. My Forester had a major issue, one that would have cost me several thousand dollars. The guy who helped me, David H, engaged the dealership and pointed out that the issue was not caused by negligence on my part, but by a known flaw in production. Subaru honored the extended warranty and my part of the bil was less than a third of the total. David made the best out of a difficult situation, something rare nowadays. More

Service for Forester We bought service agreement so we brought car in for its six month service. No problems with car. Service was satisfactory. Love Subaru’s and will co We bought service agreement so we brought car in for its six month service. No problems with car. Service was satisfactory. Love Subaru’s and will consider buying Subaru again and from Eastside Subaru, More

Good work It is difficult to fix a "rattle" in the dashboard area. The service technition and I took it out and he heard it. That's half the battle. They did It is difficult to fix a "rattle" in the dashboard area. The service technition and I took it out and he heard it. That's half the battle. They did fix what they thought it was and though there is still a rattle, I know that they will keep looking until the problem is solved. I love my Subaru Legacy and would recommend Eastside Subaru to anyone in the market for a car. They truly care about their customers. More

"Service" I bought 18 Forester on Jan 2018, the foam between windshield and Dashbord had been damaged in this summer because of hot weather. I brought the car I bought 18 Forester on Jan 2018, the foam between windshield and Dashbord had been damaged in this summer because of hot weather. I brought the car to dealership on the mid of July, a service man told me he would order a new part and replace it asking me to wait until it is ready. I re-visited to the dealership on Aug 13 to replace it. but they just cut and removed the old foam without replacement. I don't know whether they claimed it to manufacturer or not, but this is different from what I expected. "The dealership took care of this issue sincerely and seriously, and I believe now it happened just by mistake" More

FANTASTIC CUSTOMER SERVICE from the Service department. We bought our 2009 Outback from Eastside new. We were very happy with the process. I was driving back through Seattle and stopped in to get it service We bought our 2009 Outback from Eastside new. We were very happy with the process. I was driving back through Seattle and stopped in to get it serviced. Had some brake repair done and they checked everything. They told me that the head gaskets needed repair but they couldn't do the job because it would take too long to get the part and I needed to leave that day. They mentioned I should get it done in the next few months as it was important. When I returned to Canada I called the dealership and booked an appt. Had the work done and then the trouble began. The car started doing strange things, lagging when I'm accelerating, and huge puff of smoke coming out the back upon start up. I called the Canadian dealership back after a week because these problems had continued and now the engine light was on. In the mean time, I get a standard follow up letter from Eastside asking how my vehicle is running and I reply with the story so far. 2 minutes later I get a call from the service manager Ken who asks me what is going on. Well to make a long story short, we have been battling with Subaru USA, Subaru Canada and the dealership up here to come to some sort of equitable resolution and Ken from Eastside has been in contact with us daily. His help has been incredible. I have been truly amazed by his willingness to keep helping us out when it was not his dealership that created the problem in the first place. Where we were being stonewalled by the Canadian Dealership it was nice to know we had someone supporting us and giving us helpful information. I am only sad that we are too far to regularly have our vehicle serviced here. Eastside Service Rocks. More