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Eastside Subaru - Service Center
Kirkland, WA
85 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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85 Reviews of Eastside Subaru - Service Center
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August 16, 2024
From sales to service department 😀&👍. Courteous and knowledgeable customer service people. First oil change/service was free. Waiting area was very comfortable. Dealership location is n Courteous and knowledgeable customer service people. First oil change/service was free. Waiting area was very comfortable. Dealership location is near a walking/biking trail & shopping so you can use your time relaxing our getting out for some errands or exercise . Or free wifi if you're hooked to your phone or laptop working. More
by Alex
Employees Worked With
August 14, 2024
Everything went like clockwork - the appointment was easy to schedule. The service took no longer than I had been told it would and my service advisor, Nelli, kept me informed of the status. . to schedule. The service took no longer than I had been told it would and my service advisor, Nelli, kept me informed of the status. . More
by Sylvia
Employees Worked With
July 23, 2024
Great friendly service Nelli kept me informed as to the progress of the repairs. She was Great. progress of the repairs. She was Great. More
by liloheuser
Employees Worked With
June 13, 2024
Exact and professional courteous, inspection of vehicle thoroughly and repairs of small nature without extra cost. thoroughly and repairs of small nature without extra cost. More
by rkcrane
Employees Worked With
Other Employees :
Nathan, Jeff Colella, Irene Bazan
May 28, 2024
I really feel taken care of by this service department. They've been amazing to work with. They've been amazing to work with. More
by markwoodlief
March 22, 2024
Just a little warning before coming here. .. Make sure you have cameras in your car I've had stuff go "missing" out of my car and when called to ask who was working on my car the manager said .. Make sure you have cameras in your car I've had stuff go "missing" out of my car and when called to ask who was working on my car the manager said that they didn't have anything. I am genuinely appalled!! More
by sarah
Employees Worked With
Other Employees :
Jesse Ruiz, Danny Santos, Gulnaza Iskhakova
February 14, 2024
Bought my subaru in 2013 here. But for the past 2.5 years, the service is at its worst. Every service i was shown a list of changes, totaling over $2500. The fun is, they keep sho But for the past 2.5 years, the service is at its worst. Every service i was shown a list of changes, totaling over $2500. The fun is, they keep showing the same thing as failed in test and recommend for a change when i actually have performed the change the last time. Once i brought in the vehicle for an oil change. They gave a big list. I approved few of those showing as failed. They did all that and forgot to perform oil change. I drive less and i go by the month for oilchange. This time the advisor forgot to add the oil change and all other work was done. i was going through the list of service and when i contacted, she said the vehicle has 2000 more miles to run to do oil change, when it was past the due date for oil change by a month and a week. Last to last service, they broke a part and put the panel back. I noticed that the replaced part was not aligning and reported. Now they said, they broke, ordered a new part and replaced it for free. Another time, they said, they changed the brake oil and charged. But they have forgotten to do it. when i found out, they replaced it the next time. Another time, there was a rattling noise after an oilchange. I was driving for over 2 days and when I opened the engine lid, i saw a cutting plier between two tubes. I returned it to east side subaru later. I will never go back to Eastside subaru service. More
by bala.sathishk
February 05, 2024
I've been coming here for around 25 years -- they have always provided great customer service. always provided great customer service. More
by bshiraki
Employees Worked With
January 30, 2024
Thank you for the great service. I was very pleased by the service quality at your dealership. I was very pleased by the service quality at your dealership. More
by Nadia
Employees Worked With
