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Eastside Subaru - Service Center

Kirkland, WA

4.7
74 Reviews

74 Reviews of Eastside Subaru - Service Center

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October 17, 2024

Quick efficient routine maintenance. Waiting room pleasant, quiet with nice amenities. Results of inspection and maintenance were clearly explained. More

by rrgraham12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Cook
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2024 -

Eastside Subaru responded

We're delighted to hear that your routine maintenance experience at Eastside Subaru was quick and efficient! It's great to know you found the waiting room comfortable and appreciated the clear communication from our team. Thank you for sharing your feedback!

October 14, 2024

This is the 4th Subaru I have had serviced at this dealership and I have always had the best care. Brandon was very professional and kept my husband and myself appraised of the progress at all times. More

by Samnboys
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandyn Bitzer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 15, 2024 -

Eastside Subaru responded

Thank you for your continued trust in Eastside Subaru! We're delighted to hear that Brandon provided professional and reliable service during your visit. We appreciate the feedback and look forward to serving you again, even from across the mountains!

October 09, 2024

This is the third time I used their services, I don't know who does the hiring but everyone I've come in contact with Great. The service rep Ethen Gerrells was efficient, friendly, knowledgeable and kept More

by bmagista
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethen Gerrells
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2024 -

Eastside Subaru responded

Thank you for your continued trust in Eastside Subaru! We're delighted to hear that Ethen and our team have consistently provided efficient and friendly service. It's great to know the comfortable waiting area added to your positive experience, we look forward to serving you again!

October 05, 2024

Poor service experience for a routine service especially regarding issue with android auto. Service consultant more interested in getting rid of the customer after i reported back post-service that the issu More

by VS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Josie
Oct 08, 2024 -

Eastside Subaru responded

I'm sorry to hear about your less-than-stellar experience. We strive for efficient and respectful customer support, so it's disappointing you were left feeling otherwise. We'd like an opportunity to address this properly—please reach out when you can. Thank you, Jeff Colella - Service Manager - 425-952-4064

September 26, 2024

Friendly, efficient and a pleasant environment. They keep you informed of the work on your car and use videos in their final report. More

by Cjh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josephine (Josie)
Sep 26, 2024 -

Eastside Subaru responded

Thank you for the positive feedback! We're glad to hear that our team at Eastside Subaru provided a friendly and efficient experience. We appreciate your support and look forward to serving you again!

September 26, 2024

Leo was very professional and extremely friendly. My husband and I are older adults and he took care of us with a smile and efficiency one hardly sees any more in business. It was very busy this morn More

by bweyand7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo
Sep 26, 2024 -

Eastside Subaru responded

Thank you for sharing your experience! We're delighted to hear that Leo provided such exceptional service at Eastside Subaru. We appreciate your kind words and hope to see you again soon!

September 05, 2024

Fast, quick, courteous service. Leo went to exceptional ends to get me in and out quickly. More

by codrvr
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo
Sep 09, 2024 -

Eastside Subaru responded

We really appreciate you taking the time to leave Leo and Eastside Subaru this awesome review, thank you!

August 29, 2024

Great service, polite and helpful people in every department. The drinks while you wait are great e at. I love Chai. More

by Dlee142
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Grigoryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2024 -

Eastside Subaru responded

We're delighted to hear you enjoyed the service and amenities at Eastside Subaru! Thanks for sharing your positive experience with our team.

August 27, 2024

Service was provided very fast. All staff were friendly and professional. All my questions were answered More

by Ernaseattle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adolfo zavalza- Barreto
Aug 27, 2024 -

Eastside Subaru responded

We're delighted to hear that you had a fast and friendly experience with our team at Eastside Subaru. Thanks for sharing your positive feedback!

August 16, 2024

From sales to service department 😀&👍. Courteous and knowledgeable customer service people. First oil change/service was free. Waiting area was very comfortable. Dealership location is n More

by Alex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nelli Antonyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2024 -

Eastside Subaru responded

Alex, we're delighted to hear you had such a positive experience with our team at Eastside Subaru! Thanks for sharing your feedback and highlighting the perks of our location. We look forward to seeing you again!

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