Eastgate Chrysler Jeep Dodge Ram
Indianapolis, IN
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Intermittently for two months I was bothered by Matt Lange from Eastgate CJDR. Finally, about two weeks ago I made time to visit the dealership driving 60 miles one way. Lange casually strolled out to t Lange from Eastgate CJDR. Finally, about two weeks ago I made time to visit the dealership driving 60 miles one way. Lange casually strolled out to the truck that I was looking at. He strolled back inside and retrieved the keys. We went for a test drive. He shook my hand and while I was still talking, he turned his back and walked away. There was never any follow-up from him at all. Yesterday, I submitted a contact form online including a reasonable offer for the 2019 white Ford F-150 4x4... asking a manager to contact me. No one has messaged or called me back. Given their apathy they probably won't. It is entirely possible that someone other than a member of management read the message and decided it needed to be deleted as it painted a dismal picture of the sales team's performance. They conveniently provide no email account addresses for management anywhere on the web. Apparently, they only want to sell grossly overpriced new cars and trucks. Incidentally, the truck has been on the lot since November 2023. More
Like to give a Big Thanks to Norm Thomas for taking care of my problem in a timely manner and professional manner. I was coming from Lafayette on a issue with my tire pressure gage showing low tire pressure of my problem in a timely manner and professional manner. I was coming from Lafayette on a issue with my tire pressure gage showing low tire pressure which I didn't have. The issue was taken care in a timely manner! More
Ashlee and Ryan listened to what I wanted and worked hard to make it happen as fast as possible. Usually buying a vehicle is a long, drawn out process, but the team got it done fast. Their after market warra to make it happen as fast as possible. Usually buying a vehicle is a long, drawn out process, but the team got it done fast. Their after market warranty is the best I’ve ever seen. To be fair, I went in knowing exactly what I wanted and could afford, but after I found it, they got it done. Thank you for the great service. I’ll be recommending this dealership to others for sure. More
They were very attentive, understanding and knowledgeable to my questions. I truly appreciated they're understanding and politeness even tho I was just browsing. to my questions. I truly appreciated they're understanding and politeness even tho I was just browsing. More
They were responsive when I inquired about a new truck. They were able to order it and kept me updated throughout the process. They were accurate on the build time and delivery. They were able to order it and kept me updated throughout the process. They were accurate on the build time and delivery. More
Thank you so much for making our purchase of our first truck an easy one. Everyone was very helpful and not pushy. We are so happy with our new Ram! truck an easy one. Everyone was very helpful and not pushy. We are so happy with our new Ram! More
I dropped my car off over 60 days ago and the engine has a warranty they diagnosed the car and said it’s an internal problem with the camshaft and contact the warranty company which they knew was lkq. Upon a warranty they diagnosed the car and said it’s an internal problem with the camshaft and contact the warranty company which they knew was lkq. Upon contacting them they wait 30 days to tell me that the warranty won’t pay for labor but they will send the parts I agree to pay for labor and they stop answering my calls. 30 days later I receive a text stating the parts manager said they don’t work with Lkq and it would cost 520 for 4 hours of diagnosis to start even tho they have diagnosed the car even tho they have called lkq over a month ago. This is the most xxxxxxxx I’ve ever dealt with from a dealership. They refused to answer the phone and have only texted back More
Sales team of Chad and Sean were great to work with! Dealership as a whole were awesome. Finance Department Monte was very informative and directed us to what was most beneficial for us. I highly recomm Dealership as a whole were awesome. Finance Department Monte was very informative and directed us to what was most beneficial for us. I highly recommend Eastgate and will use them when we are ready for our next vehicle. More