Easterns Nissan of White Marsh - Service Center

I want to provide an overview of my experience with Nissan so others can make an informed decision about who they trust to service their vehicle. Two weeks ago (1/8), my car’s engine light came on a Nissan so others can make an informed decision about who they trust to service their vehicle. Two weeks ago (1/8), my car’s engine light came on and I received an automated email to take it to a Nissan dealer immediately. That day I took it to the dealer (Wednesday) and I was told that they wouldn’t be able to look at it until the following day. It took my calling 2 times on Thursday before I was able to speak with someone to get an update on my vehicle. I was told they found no problem with it and wanted to keep it again to look at it on Friday as well. Fast forward to Friday at 4pm, I had to call again to get an update as one was not provided, and informed that the person I was working with had left for the day. I was also told that no problem was found in my car and that it was ready for pick up. I arrived that night to pick my car up and was also informed it would cost roughly $200 for the inspection and the oil change. So aside from the oil change, I brought my vehicle into Nissan due to an email I received from Nissan advising me to bring the car into Nissan for Nissan to tell me there is nothing wrong with my Nissan. Money well spent. When I went to take my vehicle home that night I noticed that despite getting an oil change, the mechanic didn’t bother to put the oil change replacement sticker on my windshield. I also found out, while driving on I-95, that he couldn't be bothered to fully shut the hood of the vehicle. What a fun drive home that was given there was no shoulder for me to pull over and close the hood until I got off of 95. Fast forward to today, I find that my car is now messaging me that I am due for an oil change in 900 miles. I decided to check the oil and saw that the dipstick is low and the oil looks old. It is clear that the oil change was also not done. I call Nissan to process the above information and create a plan of action for them to continue to provide amazing customer service. The first person I spoke with told me that they “probably” just didn’t reset the sensor. When I explained that I had checked the dipstick and did not believe that to be the case, she then told me I could schedule an appointment to have it looked at. I expressed a hesitancy to do this as I did not want to pay for them to look at my car again and tell me that they did the work and for me to not get any actual service completed. She attempted to transfer me to the service manager who was unavailable and told me that they would call me back. I have not heard back and their track record does not inspire confidence. If you are eager to interact with service people that seem to have watched every Grant Cardone Youtube video and get the lowest level service, I would highly encourage you to bring them your business. This is not a place that I would bring my car for maintenance and I have no intention of returning. I hope this review helps other folks in deciding where to have their car serviced. More