Easterns Nissan of White Marsh

Took my new Nissan Kicks SV in to get help on the infotainment system. My infotainment system isn't displaying any radio station information. The service advisor told me that the Nissan Kicks does no infotainment system. My infotainment system isn't displaying any radio station information. The service advisor told me that the Nissan Kicks does not do that. The advisor also mentioned he has the same car and his doesn't do that. The advisor then contradicted what he said after I told him that I had researched and learned that this vehicle is supposed to display this. The advisor then said only the higher models of the Kicks display the information. Again that is not true. Incredibly deceptive. Also the tires in this car were at 50psi. That should have been fixed prior to giving us the car when it was purchased. Driving around on 50psi in tires is unsafe. I am so unhappy with this purchase. Forget about contacting Nissan consumer affairs because they lie too. More

THIS IS THE WORST PLACE YOU CAN TAKE YOUR CAR TO HAVE ANYTHING REPAIR MY CAR WENT IN THE FIRST TIME TO HAVE AN ALTERNATOR REPLACED THROUGH ENDURANCE WARRANTY . TWO WEEKS LATER I PICK UP MY CAR AND THE BA ANYTHING REPAIR MY CAR WENT IN THE FIRST TIME TO HAVE AN ALTERNATOR REPLACED THROUGH ENDURANCE WARRANTY . TWO WEEKS LATER I PICK UP MY CAR AND THE BATTERY WAS STILL ON THEY TOLD THE BATTERY WAS BAD. I REPLACED THE BATTERY BUT THE LIGHT WAS STILL ON .AFTER SOME TIME OF DRIVING MY CAR IT GAVE OUT . I HAD TOWED BACK TO EASTERN NISSAN THEY TOLD ME THE ALTERNATOR WAS BAD .THIS ALTERNATOR THAT THEY PUT IN MY CAR WAS BAD AN STILL UNDER WARRANTY BUT IT WAS GOING TO COST ME 1200.00 DOLLARS TO GET FIXED.THE WARRANTY WAS FOR PARTS AND LABOR.I WILL BE HAVING MY CAR TOW FROM THERE AND WILL NEVER RETURN More

Will my salesman was very helpful and professional. The car I was to potentially buy was at a different location. Will had it brought to me and prepared for my inspection. I will return for future purc The car I was to potentially buy was at a different location. Will had it brought to me and prepared for my inspection. I will return for future purchases and will definitely recommend to family and friends, everyone. More

Will is the Best Sales Men ! 10/10 Will always go Back when I need a aCar 10/10 Will always go Back when I need a aCar More

The dealership was very knowledgeable of the vehicles they had on hand and the staff was very friendly and courteous. I got a very good deal for my vehicle that I purchased there. I recommend this dealer they had on hand and the staff was very friendly and courteous. I got a very good deal for my vehicle that I purchased there. I recommend this dealership to all who may be interested in going and buying a car there. More

Me and my husband Chris came into Easterns Nissan of White Marsh and saw Derrick OBanner he was the very best salesman put us at ease immediately and gave us the space to choose our perfect vehicle expl White Marsh and saw Derrick OBanner he was the very best salesman put us at ease immediately and gave us the space to choose our perfect vehicle explained the whole process to us took his time related to us very personable and easy to talk to almost like I was dealing with a family member... You can tell he actually cared about us and wanted us to walk away genuinely happy and we were in and out in 2 hours which is very efficient for a dealership. I would recommend him to all my family and friends thank you Derrick.... I sincerely appreciate you... More

Dishonest dealership. Classic bait and switch scheme. Agreed to a price, they tried to add on Gap and Lojack (who uses Lojack in 2025?) and then reneged on deal after obta Classic bait and switch scheme. Agreed to a price, they tried to add on Gap and Lojack (who uses Lojack in 2025?) and then reneged on deal after obtaining all of my financial information. More

Dishonest dealership. Told us the 2-year warranty and lojack were at no charge, and the charge on the contract was a mistake not to worry they would fix it. Never should Told us the 2-year warranty and lojack were at no charge, and the charge on the contract was a mistake not to worry they would fix it. Never should have trusted them - they added $3,000 to the amount we financed. Two months later its still not fixed. More

Exceptional customer service, explain everything for better understanding, vacuum the inside just for an oil change along with first time discounts!!! better understanding, vacuum the inside just for an oil change along with first time discounts!!! More