Easterns Automotive Group of Hyattsville

Bad experience, didn't leave with what I wanted I should have read the signs a little better, but I was eager to get a car. It's just not a positive image when your salesman is taking personal call I should have read the signs a little better, but I was eager to get a car. It's just not a positive image when your salesman is taking personal calls and seems disinterested when speaking to him. Did a test drive and he asked me to pull over so he could get a snack... a little unusual. When signing the paperwork he assured me that without GAP insurance I wouldn't be able to get a loan, everywhere I looked it said that GAP insurance was optional, which I found very misleading. I asked for the CARFAX report and he didn't give it to me either, I should've pressed. He even recommended that I waffle some information on my credit application. I got the car I needed but knowing that the AC wasn't working, so they told me that if I come the next day then they will fix it in 20 minutes. As I drove away and got on the highway I also noticed that there was a rattling noise on the engine when it got to speeds higher than 60mph. Came back the next day not sure about the purchase and wanting to return the vehicle, this is an investment that I was loosing trust in, either as a car or with the dealership. Somehow by dropping the price they convinced me to go ahead with the purchase, which I reluctantly did. Since I was at the dealer, they took the car to fix the AC, again I got reassured that it was 20 minutes. Every 25 minutes they'd assured me that the car was on it's wait "5 more minutes", "It will be here and 10 minutes"... that lasted 3 hours. Fuming mad and 1 hour late for work, I left without the issue being fixed. Came back a couple of days later sure I wanted to return the car. Not only did I still have the initial issues, but I also found out that the passenger airbag stayed off even when there was a passenger on the seat. When I told them about the airbag they reacted defensively and nonchalantly, the salesman assured me that the car had passed regulations. Despite all this, I wasn't able to return the car, but they did give me the chance to exchange it. But how would I know that the car they sold me would be safe? I found another car, not what I needed but by then I just wanted to get the process over. Still not a good deal and there are some worrying details that they missed. I expect a used car to have some kinks, like the cruise control not working, but giving me a car with no floor mats is a little worrying. That and the disinterested salesman left a very bad taste in my mouth with a car that it is not really what I needed. Just not a good experiece More

Good place I went in to look at a Cadillac SRX and was greet by Paul. He was easy going, knowledgeable and full of smiles. Although I did not purchase the vehi I went in to look at a Cadillac SRX and was greet by Paul. He was easy going, knowledgeable and full of smiles. Although I did not purchase the vehicle, I would encourage purchasing from Paul. He and the manager, Tim, did all they could to make my sale happen, but ultimately it was my decision not to purchase as this time. When I am seriously ready, I will go to Easterns. More

Sales Mr. THOMPSON has been great from welcoming me all the way through the end of the deal. He has been excellent, dedicated and outstanding.Such a great g Mr. THOMPSON has been great from welcoming me all the way through the end of the deal. He has been excellent, dedicated and outstanding.Such a great guy. More

New Beginnings Our visit to Eastern's motor proved to be not just a new car, but a new business as well. The salesman Dominic Riley understood what we were trying to Our visit to Eastern's motor proved to be not just a new car, but a new business as well. The salesman Dominic Riley understood what we were trying to do in getting my husbands transportation service off and running and he worked overtime to ensure that we had what we needed to make it happen. He saw the vision! Our finance person, was patience and explained each step carefully to ensure we understood our entire purchase. I've bought a number of cars over the years and this was truly the most rewarding experience ever! We are looking forward to increasing our line of cars and will definitely come back to EASTERN MOTORS. More

Wonderful Experience We purchased two cars from Eastern Motors recently, can you imagine, 2 cars! Our sales men Dominic was AWESOME, he worked with us to select just the We purchased two cars from Eastern Motors recently, can you imagine, 2 cars! Our sales men Dominic was AWESOME, he worked with us to select just the right vehicle, sacrificed his day off to work with us. We felt that he was truly working in our interest not just trying to push a car off and on us. If you want excellent customer service, a good price on your next car, go to EASTERN Motors. More

salesman I had the best experience helpful politeness informative I couldn't have gotten better treatment the salesman was on his game I'm sure I will tell fam I had the best experience helpful politeness informative I couldn't have gotten better treatment the salesman was on his game I'm sure I will tell family and friends More

Good Experience Working with Eastern's automotive on buying my 2011 BMW 535i has been a great experience. I was originally bought to the dealership to look at an E350 Working with Eastern's automotive on buying my 2011 BMW 535i has been a great experience. I was originally bought to the dealership to look at an E350, but decided on the BMW. Paul was very helpful, and professional. I would highly recommend Paul and this dealership. More

Overall Good Experience Happy and pleased with my purchase. I did not expect to purchase a car when I went to the dealership. But I was pleasantly surprised with the amount Happy and pleased with my purchase. I did not expect to purchase a car when I went to the dealership. But I was pleasantly surprised with the amount of detail and time the associates spent on trying to find me the right financing and insurance. More

Lenard Thompson Just got a great deal on a 09 MB C320.The sales person Lenard was exceptionally helpful, knowledgeable and informative with a great sense of humor. He Just got a great deal on a 09 MB C320.The sales person Lenard was exceptionally helpful, knowledgeable and informative with a great sense of humor. He really made the buying experience worth while. More

Came for a Lexus, left with a Cadillac Carl and the team worked tirelessly to find me a vehicle I would be happy with. I was there for over 8 hours driving different vehicles while the bro Carl and the team worked tirelessly to find me a vehicle I would be happy with. I was there for over 8 hours driving different vehicles while the brought different vehicles in from other locations. Carl was very patient and did a great job going on all the test drives with me until I was satisfied with a vehicle. I would return as a customer and recommend Carl to a prospective car buyer. More