Easterns Automotive Group of Frederick

I attempted to purchase a car from Easterns in February 2025. I had agreed to a deal sheet online, and scheduled to come pick the car up. I requested a loan through my bank for the exact amount listed in t 2025. I had agreed to a deal sheet online, and scheduled to come pick the car up. I requested a loan through my bank for the exact amount listed in the deal sheet, which included all tax/tag/title fees. When I arrived at the dealership, I agreed to let them try to find better financing, they were unable to match. So far, all fine. When I was presented with the final deal sheet, there were two additions that I did not agree to beforehand, a Lojack service subscription and a dealer warranty service. I requested that they be removed from the deal sheet, as I didn't want either of them, and they inflated the price This is where it gets shifty for me: They tried to tell me that the LoJack service fee was required to complete the purchase, and then tried to scare me into the warranty by lying about the factory warranty not being transferrable. I did research on both of these points, and found them both to be lies. We left, and they've since contacted me trying to make the deal happen. It turns out the LoJack is optional (imagine that). This is textbook consumer fraud, and I'd avoid this business at all costs. If they'll lie about this, I would also believe that they'll lie about the state of the vehicle service, and warranty. More

Worst transaction I’ve ever had. Took over a month and multiple emails to get copies of the transaction paperwork. Warranties and other things were included in the paperwork but we Took over a month and multiple emails to get copies of the transaction paperwork. Warranties and other things were included in the paperwork but were not disclosed before signing. Service plan was paid for but not issued and emails to Easterns about it either take forever to be responded to or at this point have NOT been responded to. Emails and texts are left unanswered. Co-signer was put as primary owner so everything has been issued to an out of state address and now it’s up to me to get it changed. More

Staff worked well to reach a compromise on sale of the vehicle. We will consider using Easterns again in the future. vehicle. We will consider using Easterns again in the future. More

I went to Easterns because I saw a car online that I had been looking for through a 3rd party app. Lamont was great to work with and I had a seamless experience with him. There was an issue with the veh been looking for through a 3rd party app. Lamont was great to work with and I had a seamless experience with him. There was an issue with the vehicle where the microphone in the car wasn’t working. The dealership took care of the cost to run the diagnostic to identify the issue. Lamont assisted through that entire process as well and worked with Mike, the Sales Manager to come to a resolution. Both of them were great to work with. I highly recommend working with Lamont if you’re thinking of purchasing a vehicle. I also recommend Easterns if you’re looking for a vehicle. I’ll be back again when the time comes to purchase another car. More

Working with Nelson was a great! He truly payed attention to my needs and wants when it comes to a vehicle! If you’re planning on buying a vehicle check Nelson out 10/10 He truly payed attention to my needs and wants when it comes to a vehicle! If you’re planning on buying a vehicle check Nelson out 10/10 More

Si están buscando un caro les recomiendo cómpralo con Nelson en Easterns. El está muy bien informado, ya que fue capaz de responder a todas las preguntas que tenía. Especialmente si es la primera vez que Nelson en Easterns. El está muy bien informado, ya que fue capaz de responder a todas las preguntas que tenía. Especialmente si es la primera vez que compras un vehículo, quieres que la experiencia sea lo más fácil posible y agradable. More

Nelson was a great person to work with he was very honest and help me find the perfect vehicle for me and my family and help me find the perfect vehicle for me and my family More

I works with Nelson Contreras he took his time helping me get the right car I tend to be picky but he was able to find just want I need and wanted would most definitely recommend get the right car I tend to be picky but he was able to find just want I need and wanted would most definitely recommend More

Nelson Contreras was a great help made the buying process fun and easy he was able to get me in to the car I really wanted fun and easy he was able to get me in to the car I really wanted More

Went to eastern automotive and Lamont was a super great help. Couldn't ask for better service! Left with a car! Highly recommend!! help. Couldn't ask for better service! Left with a car! Highly recommend!! More