Easterns Automotive Group of Frederick

Hyder was the best very professional and explanatory he just the best a big thanks to Hyder just the best a big thanks to Hyder More

Worst car buying experience of my life. No one knew what they were doing. I made an appt and when I got there they had no idea who I was. Took two days total because they have cars in multi No one knew what they were doing. I made an appt and when I got there they had no idea who I was. Took two days total because they have cars in multiple locations. Was told the car would be cleaned but they gave it to me very dirty. Was forced to buy extra warranty and told it was to be able to get the loan. And worst of all, was promised a service if I purchased a car, then when they didn't do the service I had to call for two weeks and was told I was being "snippy" and they acted like they were doing me a favor for something they owed me. Be aware, you can get a car, but you have to deal with a lot of xx. More

He was very helpfull. Knew exactly what u wanted and guided ne to the peefect car Knew exactly what u wanted and guided ne to the peefect car More

Helped me find the right car within my budget. He took his time trying to make sure I had the right vehicle. GREAT GUY He took his time trying to make sure I had the right vehicle. GREAT GUY More

Lamont was great to work with and the sales process went better than I imagined. Would recommend both Easterns and Lamont as a dealer himself. better than I imagined. Would recommend both Easterns and Lamont as a dealer himself. More

I attempted to purchase a car from Easterns in February 2025. I had agreed to a deal sheet online, and scheduled to come pick the car up. I requested a loan through my bank for the exact amount listed in t 2025. I had agreed to a deal sheet online, and scheduled to come pick the car up. I requested a loan through my bank for the exact amount listed in the deal sheet, which included all tax/tag/title fees. When I arrived at the dealership, I agreed to let them try to find better financing, they were unable to match. So far, all fine. When I was presented with the final deal sheet, there were two additions that I did not agree to beforehand, a Lojack service subscription and a dealer warranty service. I requested that they be removed from the deal sheet, as I didn't want either of them, and they inflated the price This is where it gets shifty for me: They tried to tell me that the LoJack service fee was required to complete the purchase, and then tried to scare me into the warranty by lying about the factory warranty not being transferrable. I did research on both of these points, and found them both to be lies. We left, and they've since contacted me trying to make the deal happen. It turns out the LoJack is optional (imagine that). This is textbook consumer fraud, and I'd avoid this business at all costs. If they'll lie about this, I would also believe that they'll lie about the state of the vehicle service, and warranty. More

Worst transaction I’ve ever had. Took over a month and multiple emails to get copies of the transaction paperwork. Warranties and other things were included in the paperwork but we Took over a month and multiple emails to get copies of the transaction paperwork. Warranties and other things were included in the paperwork but were not disclosed before signing. Service plan was paid for but not issued and emails to Easterns about it either take forever to be responded to or at this point have NOT been responded to. Emails and texts are left unanswered. Co-signer was put as primary owner so everything has been issued to an out of state address and now it’s up to me to get it changed. More

Staff worked well to reach a compromise on sale of the vehicle. We will consider using Easterns again in the future. vehicle. We will consider using Easterns again in the future. More

I went to Easterns because I saw a car online that I had been looking for through a 3rd party app. Lamont was great to work with and I had a seamless experience with him. There was an issue with the veh been looking for through a 3rd party app. Lamont was great to work with and I had a seamless experience with him. There was an issue with the vehicle where the microphone in the car wasn’t working. The dealership took care of the cost to run the diagnostic to identify the issue. Lamont assisted through that entire process as well and worked with Mike, the Sales Manager to come to a resolution. Both of them were great to work with. I highly recommend working with Lamont if you’re thinking of purchasing a vehicle. I also recommend Easterns if you’re looking for a vehicle. I’ll be back again when the time comes to purchase another car. More

Working with Nelson was a great! He truly payed attention to my needs and wants when it comes to a vehicle! If you’re planning on buying a vehicle check Nelson out 10/10 He truly payed attention to my needs and wants when it comes to a vehicle! If you’re planning on buying a vehicle check Nelson out 10/10 More