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Easterns Automotive Group of Baltimore

Rosedale, MD

4.9
3,612 Reviews
Easterns Automotive Group is a family owned Used Car Dealership that opened in 1988. With the slogan Where Your Job is Your Credit®, Easterns became one of the DMV’s premier Car Dealerships. Eastern has sold over 140,000 used vehicles, totaling over Two Billion Dollars in sales. Easterns corporate headquarters and central reconditioning facility are located in Sterling, VA, and the company currently operates seven locations around DC, Maryland and Virginia. Every Easterns vehicle has passed a rigorous Multi-Point Quality Certification so you can buy with confidence. Search our vast inventory of over 1,000 cars and feel protected with a complimentary 7 Day Return Policy and 30 Day/ 1,000 Mile Warranty.
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7916 Pulaski Highway

Rosedale, MD

21237

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Showing 3,612 reviews

February 11, 2016

Great I have been dealing with them trying to get me car financing since last summer. I first spoke with Geoff who was kind and courteous, even though we c More

by Bkudlik101
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Glenn scott, Bikramjit Dhillon
Feb 17, 2016 -

Easterns Automotive Group of Baltimore responded

It is very kind of you to write us such a nice review. We aim to satisfy every customer that comes in the door, and the fact that we did that above your expectations is really great to hear. Feel free to reach if you have questions or auto needs, as we’re always here to help.

February 09, 2016

Outstanding Dealership This dealership has been outstanding with great service and satisfaction. I highly recommend this company to anyone looking for great services. Thank More

by Orrin
Recommend Dealer
Yes
Feb 11, 2016 -

Easterns Automotive Group of Baltimore responded

We are truly dedicated to providing outstanding customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving a positive review! We are grateful for your recommendations and we would love to work with you again.

February 06, 2016

Outstanding Customer Service First time visiting your dealership and was very impressed with your inventory and one particular salesman (John DeMartino). He was very friendly, cou More

by Mrs. Arnold
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Feb 09, 2016 -

Easterns Automotive Group of Baltimore responded

We appreciate your input, Mrs. Arnold. Glad to hear that you are impressed with the level customer service we offer here at Easterns Automotive Group of Rosedale. If there is anything more we can do for you please come back and see us any time! Take care!

November 13, 2015

Customer Service Skills My car broke down last month and I made a quick decision to come to eastern motors in Rosedale. When I got there i was upset about my car and in despe More

by Godislove1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Brockington
Nov 17, 2015 -

Easterns Automotive Group of Baltimore responded

Thank you for writing this fantastic review! It is of utmost importance that our guests leave our dealership confident that they made the right decision. I am happy to hear about your positive experience working with Sean. If you have any questions about pricing, please feel free to give us a call. We look forward to working with you again.

March 06, 2015

I drove off the lot in a car. My credit sucks. I practically live paycheck to paycheck. They seriously hooked me up. Found a bank that would finance my broke self and I drive away More

by Jgraham1220
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Brockington
Mar 09, 2015 -

Easterns Automotive Group of Baltimore responded

Thank you for this review. We really appreciate you leaving us your input. We are very pleased to hear that Sean could make your car shopping experience so pleasurable and stress free. We are glad to hear you are loving your new car. If you need anything else in the future please feel free to come back and visit us any time! We hope to see you back in again soon!

February 22, 2015

Lovely Ladies Thank you for all your help! I had recently filed Chapter 7 and was very hesitant in getting another hard inquiry on my credit file. It was well worth More

by MsRidgley
Customer Service
Friendliness
Recommend Dealer
Yes
Mar 09, 2015 -

Easterns Automotive Group of Baltimore responded

Thank you for writing such an awesome review about your experience at our dealership! We appreciate the feedback and are pleased that your vehicle purchase experience with Kerstin and Stacey was so positive. We look forward to seeing you again.

February 09, 2015

AFTER CAR PURCHASED I bought a 2011 Cadillac srx. The suv is beautiful, however 1st 6 months of having. It was in the shop getting fixed every month. Bad battery, needed More

by dhqCandy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Mar 09, 2015 -

Easterns Automotive Group of Baltimore responded

Thank you for your feedback and for reaching out to us. We take customer service very seriously and hold ourselves to a high standard. It is apparent we did not live up to that standard in your situation, and I would like the opportunity to work something out or resolve your experience. Please contact me directly at your earliest convenience. Sincerely, Joel Bassam- Marketing Director- jbassam@easterns.com

February 05, 2015

bad credit didn't matter I was hesitant on buying a car with payments and rob did his best to assure me that he will do his all to get me some kind of approval. I would like t More

by lulu
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Feb 10, 2015 -

Easterns Automotive Group of Baltimore responded

Lulu, thank you for taking the time to write such a great review! Rob is an asset to our team and he strives to create a positive buying experience for every customer. He will be thrilled to hear your kind words and know that his hard work was recognized by you. Congrats on your new car! Please let us know if there's anything else we can do for you. Also, be sure to follow us on Facebook and Twitter pages to stay in the loop with exclusive content and specials.

February 05, 2015

GREAT CUSTOMER SERVICE I WOULD LIKE TO THANK ROB AND LARRY OF EASTERN MOTORS ON PULASKI HIGHWAY. THEY WERE VERY UNDERSTANDING AND KNOWLEGEABLE . THEY WERE EXTREMELY COURTEOU More

by Monique Jones
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Feb 10, 2015 -

Easterns Automotive Group of Baltimore responded

Monique, thanks for writing this great review and congratulations on your new car! It's delightful to know that Rob and Larry made your car-buying experience an enjoyable one. I'll be sure to pass along your compliments to them. If you have any further needs, do not hesitate to come back in for a visit. Also, we have a lot of great content and special deals online so be sure to check our Facebook and Twitter pages.

January 26, 2015

waste of time and energy. Recently filed bankruptcy. I received a letter from the dearlership stating that they could help me rebuild my credit by financing my vehicle through More

by I've been bamboozled....
Customer Service
Friendliness
Price
Recommend Dealer
No
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