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Eastern Shore Toyota
Daphne, AL
568 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 568 reviews
February 23, 2014
This place is a SCAM. The commit blatant FRAUD to get people in the door and get your information. Their promotions are lies and they are the definition of sleezebag old school money hustlers that don't people in the door and get your information. Their promotions are lies and they are the definition of sleezebag old school money hustlers that don't care about anything but getting money out of your wallet. BUYER BEWARE More
by ciburspam
February 19, 2014
2009 Corolla brought in for 90,000 mile checkup and oil change. First thing out of the can was I needed a new timing belt and my water pump needed to be replaced as it was seeping water. Also the usual fil change. First thing out of the can was I needed a new timing belt and my water pump needed to be replaced as it was seeping water. Also the usual filters and wipers were recommended for changing. Well, I'm here to tell you that one of the selling points for that vehicle was that it has no timing belt so I immediately knew he either did not know what he was talking about or he had been misinformed. He also gave me a quote on the bad water pump of $460.00. I advised him to just do the oil change and I would take care of the rest. When I returned home, I immediately placed a length of cardboard underneath the car and let it run for 30 minutes, accelerating every so often. No leakage whatsoever. I checked radiator level and reservoir and saw no loss of fluid. I took it to a mechanic friend who looked at it and informed me he could not find anything wrong with it. I contacted the service manager and she advised me that yes, the adviser was wrong about the timing belt and that if I brought the car back in, she would check the water pump herself. I advised it had been checked already and that dealership will not see my car again. I can only say there are customers who want to trust these dealerships as we are suppose to be bargaining in good faith and count on them for their guidance. I find it outlandish that this situation could occur. This appears to be the extent of where this can go, but I can assure you if the Eastern Shore Toyota owner can be contacted about this situation, he will be notified. Also, I feel for those that trust their service advisers and are scammed out of hundreds (maybe thousands) of dollars. My advice is, if the car was running when you drove in, take the time and get a second opinion from a reputable mechanic. As for my rating of Eastern Shore Toyota, they seem to be nice enough and that's why they got a 4 out of 5. You should be able to figure out why I rated the rest the way I did.. If not, you need to go there and figure it out for yourself. More
by terrydman
Employees Worked With
Jon Kichler/service advisor
January 10, 2014
We have bought 3 cars in the last 3 years from this Toyota dealership. We received a flyer promoting their sale with a contest attached. There was a scratch-off involved. I scratched off and had 3 s Toyota dealership. We received a flyer promoting their sale with a contest attached. There was a scratch-off involved. I scratched off and had 3 silver cars and it said congratulations you are a winner. I usually throw these things away and never read them but thought I would take a chance on this one since it stated you could win a new 2014 Camry or 25000. I called the number to verify my number and was told my prize was reserved and be sure to bring a picture ID and the flyer. We went over there and they immediantly begin there sales pitch and I told them I was not buying a new car. He kept on trying to get information on my car that I am driving now. I told him again that I was not buying a new car or any kind of car and showed him the winning number. He took my flyer to the back to check on it. He came back a few minutes later with another scratch off and a key that I was supposed to use to scratch off the ticket and informed me that I did not qualify. They also kept the flyer. We ask for the flyer and was told we could not have it. I told him I did not want the scratch off. He said he had a gift card and I would not take it but my husband did. It was a walmart gift card for a pitiful amount of 5.00. Needless to say as we were leaving I informed him that when I do get ready to buy another car I will go down the road to the Ford Dealer. The next flyer I receive they are going to get it back in little bitty pieces. More
by donna
November 01, 2013
When I went to test drive a used car, the tire pressure light came on. The salesman said that it could be repaired, but when we began to talk about price he basically said there was no room for negotiation light came on. The salesman said that it could be repaired, but when we began to talk about price he basically said there was no room for negotiation because they were doing me a HUGE favor by repairing a light that shouldn't have been on in the first place. Since I basically needed a car that day, I made the mistake of purchasing the car anyway. As I was driving back home on the interstate, the light came back on. Since they had already closed I did not turn around. The next day I called and informed them that the light had come back on. They could not be bothered. They basically told me to have it repaired on my own. Also, their dealership fees are over 800 dollars. Dealership fees in MS or LA are usually half that. More
by 4868MA
Employees Worked With
Elimar
September 26, 2013
Looking for Scions; gave Salesperson limit $8K; He directs meTo Prius; Says needs $8.8K. OneHour later andTestdrive, says $13.5K. WasteOfTime, Insulted. Expected more. directs meTo Prius; Says needs $8.8K. OneHour later andTestdrive, says $13.5K. WasteOfTime, Insulted. Expected more. More
by mek426
Employees Worked With
Sales Manager?
September 06, 2013
I dealt with Brandon much over the phone, attempting to figure the majority of things out before I ever stepped foot in the dealership to purchase my car. The morning I went to purchase my car, Brandon was figure the majority of things out before I ever stepped foot in the dealership to purchase my car. The morning I went to purchase my car, Brandon was off. (Which was no problem). I began to talk to another salesperson and was having trouble with them as they were not aware of any deals that I had worked out with Brandon, and it became extremely frustrating. I text Brandon and told him what was going on, and he got dressed on his off day to come to work and help me, making the process a great experience and run a lot smoother. He was a great salesman and I would recommend him to anyone. However, I purchased my 2014 Scion tC from them just yesterday, Woke up this morning, and a service light was on in my brand new car that hadn't even been in my possession 24 hours. I am frustrated because now I have to waste time out of my weekend to get a brand new car looked at, and use my gas to go from Saraland to Spanish fort (a trip that I shouldn't even be having to make) I am going to see how customer service reacts to this situation, and this will ultimately decide if I will buy from here again. HOWEVER, BRANDON FARMER is a great guy, and I truly believe he looks out for the customers best interest. More
by WdMorrison
Employees Worked With
Brandon Farmer
July 21, 2013
The service I received at Eastern Shore Toyota was beyond incredible. My salesman, Matt Dickinson, went above and beyond to make sure that my family and I were comfortable and having a great experience. He w incredible. My salesman, Matt Dickinson, went above and beyond to make sure that my family and I were comfortable and having a great experience. He was very knowledgeable about the vehicle and did not hesitate to quickly research and provide answers to some things he understandably may have not known. He even brought out a mechanic who personally came and spoke with me to assure me that the vehicle was in perfect condition. Lastly, he pulled the vehicle to the front of the dealership so we wouldn't have to walk around searching for it which was a big deal because trust me it was scorching hot. Eastern Shore Toyota and its go above and beyond to provide top quality service. I recommend them to any and everyone. Especially my salesman, Matt Dickenson. Sincerely, Rodney P More
by Rcp903
Employees Worked With
Matt Dickinson
June 06, 2013
My saleman, Matt Dickinson, was great to work with and very knowledge about the car I purchased. He made the car buying process a quick, easy process. I highly recommend him and the dealership. very knowledge about the car I purchased. He made the car buying process a quick, easy process. I highly recommend him and the dealership. More
by ewh2244
Employees Worked With
Matt Dickinson
June 05, 2013
Justin Stanton was by far the best salesman I have ever dealt with. Very knowledgeable and honest.ready and willing to help right from the front door dealt with. Very knowledgeable and honest.ready and willing to help right from the front door More
by miniaussies4me
Employees Worked With
Justin Stanton
June 05, 2013
On May 31, 2013, Stacey Conley greeted us when my friend and I walked in the door at Eastern Shore Toyota. Buying a car, new or used is a tedious process, but he made it very pleasant. He took my informatio and I walked in the door at Eastern Shore Toyota. Buying a car, new or used is a tedious process, but he made it very pleasant. He took my information, then listened to what I was interested in seeing. He told me the different models of Priuses that are made and then took us out on the lot to look. He offered us something to drink before we went out to look at cars. He told me the advantages of each as we stopped to look. I appreciated that he listened to me ( and my friend) and did not try to push me toward anything I did not want. I highly recommend Stacey Conley to anyone shopping for a car at Eastern Shore Toyota. I highly recommend Eastern Shore Toyota as a place to buy a car. All the staff were friendly and welcoming. Sincerely, Claudia G. More
by ClaudiaG
Employees Worked With
Stacey Conley
